Review and analysis of over 444 complaints against Caliber Home Loans, Inc
Caliber Home Loans, Inc consumers have reported over 444 official complaints related to Loan servicing, payments, escrow account. Out of the 444 consumer complaints against Caliber Home Loans, Inc, 22% were disputed by the consumer (i.e. the consumer was not happy with how Caliber Home Loans, Inc responded to their complaint) and 99% were processed in a timely manner. 8% of consumer complaints against Caliber Home Loans, Inc resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account November 30, 2016 - My mortgage is with Caliber Loan, I received a modification though Caliber. I was making my monthly mortgage payment by cashier check. But they still foreclosed on my home, of which they recently foreclosed -/-/2016 and I was making the monthly mortgage payments. I 'm still living in the property. I received correspondence from - stating they were going to foreclose on my property. I was not given the appropriate - notice that is required by - law prior to the foreclosure sale. It is a misdemeanor not to give the appropriate notice prior to foreclosure.... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account June 3, 2016 - I have a Home Loan with Caliber Home Loan about 4 years. I am always about 15 days early. I have an - Credit score. I am - - -. Last month i did not get a payment slip. I was one day late and received harassing phone calls. I paid my - payment on -. I received the - Billing yesterday on - -. It was due - -. I tried to call the phone listed on their Invoice - - -. The automated operator did not recognize my " phone # ''. They did Not recognize my account #. Automated system disconnected me. I tried 7 times. I tried to call Caliber Home Loan Corporate # ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account June 1, 2016 - There have been several major problems with Caliber Mortgage, as I have complained about their failures 2 times - -failure to post payments ( signif. amts ... >= $1,000,000 since -/-/- ), failure to update my account accurately - -in turn, failures to report accurate info to - Credit Bureau - My credit score is suffering, due to inaccurate reporting info. Also, they say I owe for -/-/- - -not true. And they 're threatening foreclosure action, even tho I 'm paid up on mortgate..thank you.... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account May 30, 2016 - Caliber continues to deny the assistance requested with our account and to compensate us for our time and the lack of customer service and the ongoing damage it has done to us. The following are the issues that have not been resolved : Prior Servicer On - -, - - erroneously sold our home mortgage to the - - - Master Participation Trust by labeling our account as in default, and/or a distressed loan in trouble. Not only were we not behind in payments we were ahead. As soon as Caliber began servicing our loan we contacted them to let them know that false information had been... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account May 24, 2016 - Hi, Please refer to my previous case # -. Caliber Home Loans is delinquent with my taxes once again. If this company can not pay my taxes on time, I would like my escrow refunded to me and I will pay the taxes. I am sick and tired of their excuses which leave me to believe they are using my money for something else. According to my township, they are receiving notices. Please advise what the next steps are.... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account May 24, 2016 - Caliber Home Loans sent me a letter that they will refund the amount of $5000.00. Instead i received $4700.00. I called customer service asking why the amount was less and they could not come up with an explanation.... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account May 24, 2016 - Caliber Home loans charged excessive fees without an explanation on the nature of the charges. Caliber Home Loans charged more fees on -/-/-, -/-/- and -/-/2016 after they received the pay off $770000.00, .I closed escrow on -/-/2016. Caliber Home Loans did not sent any explanation, receipt, invoice or proof of payment to persons or institutions. It seems that Caliber Home Loans can charge whatever in a spreadsheet ( all kind of numbers ) and nobody in customer service can explain what those charges are.... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account May 21, 2016 - On -/-/2016 I received an escrow letter from Caliber Home Loans stating that My mortgage payment was going to increase from $620.00 to $1500.00 on -/-/2016 due to an escrow shortage caused by an HOA assessment in the amount of $340.00. I immediately contacted Caliber and spoke to - who advised me that a check was being sent every month in the amount of $340.00 to the - - - - - - - - - - at - - - - - Fl -. I advised her that my association is - - at - - - - Fl - and my association fees are paid by me every month... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account May 20, 2016 - I had asked Caliber Home Loans to be removed from e-statements and for them to mail me statements -/-/2016 because I would miss the e-statement emailed to me and accrued a late payment. They removed that late payment. Caliber Home Loans did not remove me from e-statements nor did they mail me a statement and I accrued another late payment penalty. I called again in -/-/- requesting to be removed from e-statement and never receive a statement by mail. I called again in -/-/- and explained how I have always paid in advance when I would receive my statement in the mail. Now this e-sta... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account May 19, 2016 - My current mortgage servicer Caliber Home Loans has been giving me the run around a will not allow me a loan modification. My loan got behind when I was injured thee oilfield with - - -. After the - I was told by the - I would need to change my field of work as I would no longer be able to go back to my previous job. After - and -, I was declared fully -. I has to go to school to be retrained in another field of work. During all this time I got behind on my mortgage and I has applied for a loan modification as I was living on a fixed income, the mortgage company was -... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account May 15, 2016 - Caliber continues to demonstrate their unwillingness to provide the exemplary customer service they say they strive to provide. They also demonstrate their inability to provide accurate and consistent information. We want to know why the letter they provided on - -, - was addressed to me at - , GA -. The letter pertained to CFPB Case Number : -. Single Point of Contact : Caliber was provided with a letter that Beneficial sent on - -, - that stated our home loan was 30 days in default and they were required by New York State Law to provide the letter because as the... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account May 12, 2016 - I have had an ongoing issue regarding my mortgage which ended up with Caliber, prior to which it was with multiple other services. For some reason, over the years, I find that forced property and flood insurance ends up on my account. This has happened not only with Caliber but servicers prior to Caliber, even though my property is not in a flood zone. Forced placed insurance was recently put on by Caliber in early 2015, after which I called them and told them about the problem. They admitted their error and insisted that the loan had to be " modified '' in order for the forced place insur... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account May 12, 2016 - I received a delinquent tax bill for an extra parcel of land that was included on our mortgage. It was supposed to be escrowed out of our payment, however it was not. I notified my mortgage company Caliber Home Loans of this in - - and a research request was submitted. I called back in - - after receiving yet another delinquent tax bill. They informed me the research request was still pending from -/-/-. I have called back again on -/-/- and today -/-/- and still no action has been taken, according to the representatives with whom I have spoken. I have faxed ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account May 12, 2016 - discharged from bankruptcy - 2015 I have paid my mortgage every month. Mortgage company sold my loan to another and new company saying I owe - or will foreclose on my by - -. I provided proof of my mortgage payments still they persist that my account is delinquent.... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account May 10, 2016 - My mortgage company sent me a modification offer which I signed and accepted. My total monthly mortgage payment is supposed to be $1600.00. Caliber Home Loans just called me and told me that my total mortgage payment due is $2300.00. I asked why it was that much and they explained that they had forgot to add fees to mortgage modification so $2300.00 is the amount due ; this can not be legal. Caliber Home Loans needs to waive any fees that they " forgot '' to add to our executed mortgage modification agreement. Caliber Home Loans took more than 90 days to approve my modification so they h... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account May 10, 2016 - I am not receiving mortgage statements from my mortgage company even though I have brought this to their attention two times once I realized it. This has caused me to miss 2 payments because I do not keep up with bills unless they are mailed to me or I have them set up for automatic withdraw. There is a reason for statements being sent to home buyers or they would never be sent to anyone. I recently noticed that I have not been receiving a mortgage statement since the last one I received for -/-/-. This is the same month that the contractor that I hired to do my fire damage repairs on my ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account May 9, 2016 - - - - ( - ) made an overdraft from my checking account for my - mortgage paymentin the amount of $ - requested the overdraft amount of $ -to be placed back into my checking account.Thisscenariocould have been easilyresolved were it not for theexisting- governingletters, rules, policies andregulations. - statement for -/-/2016mortgage paymentfrom -statement stated my mortgagepayment for -/-/2016was $ - budgeted for this amount from my -/-/- checking account.- posted myMortgagePayment due on -/-/2016to my checking account on - -, 2016 for $ ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account May 5, 2016 - In -, my mortgage server was - -. They sent me literature on the - modification program, I filled out the application and was approved for a modification. My payments were $1500.00 a month and was reduced by $250.00 dollars. I successfully paid on time per the guidelines on the modification. Six months later, I received a letter from - - stating that my modification was denied for a permanent modification, and the reason i was denied was because my monthly income exceeded the guidelines. Then, - - sent me a letter indicating that my payments that were made during th... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account May 4, 2016 - CALIBER LOANS have done everything against my wife and I on our mortgage loan with them. I paid them faithfully on - of each month and never missed a payment. I sent them bank statements and supervisor letters from - WHO TRANSFERED ME TO CALIBER. the beneficial letter was proof to CALIBER that I had not missed any payments with -.now CALIBER IS GIVING WRONG INFO TO - my current motgGE CO. AND THEY ARE HARRASSING ME FOR MORE MONEY SINCE caliber DECIDED TO CHANGE THE AMOUNT I OWED TO -. MORE DOLLARS .please I am begging you help my wife and I with these predator companies. ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account May 3, 2016 - Below is one of many letters written to Caliber explaining their multiple misappropriation of funds errors : We were instructed to write a letter to your department directly by -, ID # - today, -/-/2016 regarding the misappropriation of funds handled by your cashier department. There has been a total of $3800.00 sent in for - and - mortgage payment that has not been applied to our account. Today we received a breach of contract letter and notice that foreclosure was impending by the end of this month. This in turn has allowed Caliber to qualify us as " in default '' therefo... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account April 30, 2016 - Caliber Home Loans has persisted in concealing an agreement they made with - when they sold the loan to Caliber in - 2014. The agreement was for Caliber to address errors in our account committed by -. Caliber has also continued to make mistakes when attempting to address our concerns. They are outlined in the documents attached but include : failure to appoint a Single Point of Contact for over 5 months after assuming servicing of the loan, the SPOC ( - - ) refused to complete research on our account to address errors, Caliber continues to remove an unsubstantiated claim of $3... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account April 28, 2016 - The home loan was transferred from - to Caliber Home loans in - -. In - -, - Caliber Home Loans filed a motion to cancel the foreclosure on my - real property at - - - - - - -, Florida - loan number -. I made application for a loan modification. Despite the servicers motion to cancel the foreclosure sale the foreclosure sale was held by surprise. I have attempted to save my primary residence for my - children. I have been told I have to vacate the house now. When I asked about relocation assistance monies and a move out date I was not given an... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account April 21, 2016 - My husband was approved through our - to be exempt from property taxes here in - - - Va as he is a - veteran. The problem is that Caliber home loans is continuing to take out the taxes, and will not adjust our loan to reflect the exempt status. I have called several time and each time they advise they will " open a new inquiry '' through their tax research dept. I am then advised to call back in a week because they are an inbound call center only. When I call back I enter the same loop again. I talk with someone who has no clue, am told they will open another inquiry, and I have... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account April 21, 2016 - Caliber offered a permanent modification, it was signed, notarized and sent back on - -, 2016. On or about - -, 2016 the payment was increased by about $150.00. When Caliber was questioned about this on - -, 2016, the customer service representative said it was because of an escrow shortage. They also said that an analysis was done in early -, so the analysis was requested and the rep said she would not send it out. She finally relented and said it would be sent out, but to this day the analysis has not been received. It was questioned as to why the shortage was not incl... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account April 20, 2016 - I issued a complaint against - - about the title transfer of my mortgage and not being informed of a foreclosure. - has contacted me and stated they can remove the foreclosure from my records with proof of improper title transfer and supporting court cases. These have been sent to -. My loan was sold from - to Caliber Home Loans when they never legally had the title to actually transfer. This is to inform Caliber Home Loans of the incorrect foreclosure they have on record on my name. Here is what was relayed to - Bank as to the issue : The title of my loan was not transferre... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account April 18, 2016 - To Whom It May Concern, This letter is to inform of misconduct and poor business practice on the part of our mortgage company, Caliber Home Loans. Three years ago, new to the area, we chose Caliber as our mortgage company on the advice of our realtor. At the time they had an office locally where we could have any questions resolved without incident. Our checks were due on the first of the month but not considered late until the - of the month. In - 2016, we received word that Caliber Home Loans was incorporated and we were to hence forth send our checks to - Texas. The local office w... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account April 17, 2016 - I got my last mortgage statement, with a significant increase in payment, from - to -. When I tried to inquire about this issue with Caliber Home Loan, which requires your loan number, all forms of communications, voice, on-line, do not recognize the account number, -, on my mortgage statement. When I try and e-mail --, found on my mortgage statement, there server refuses the e-mail. I seems to be no alternative other then mail, to contact this firm. ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account April 17, 2016 - We recently purchased a condo in - -, CA. Our lender : Caliber Home loans. Mortgage payment were set up as a direct deduction from my bank account. Since we travel extensively, I returned to the condo on - - and found several delinquency notices presumably to me from a company called -. They bore an incorrect middle initial. We were never informed by - or - of any changes to our loan. Please advise. ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account April 16, 2016 - Caliber Home Loans, Inc. assumed the servicing of our mortgage from - - on - -, -. We had our Chapter - bankruptcy discharged by Judge - - - of the - District of New York, United States Bankruptcy Court on - -, - ( Case No. - ). An order of Final Decree was issued on - -, -. In a letter dated - -, -, - - -, attorney for - states, " I have confirmed with - that its pre-Petition arrears claim was paid in full, and that the debtors are up to date with respect to remittance of their post-Petition mortgage payments. '' This ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account April 14, 2016 - I have recently been declined for a loan due to Caliber Home Loans reported their account with my name being delinquent in access of 90 days or more. I 'm filing this complaint on this creditor for the last 5 months I have been disputing this creditor for malpractice in that this company persistently is deceiving the credit reporting agencies and the investigations conducted are not in depth to look in the history of this companies reporting. I have a credit report dated -/-/15 which has Caliber home loans last reporting -/-/- in excess of 90 days. I have not received any correspond... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account March 29, 2016 - Our mortgage was sold to Caliber Home Loans from -. We were to begin making payments to Caliber. We authorized our first payment to Caliber to later find out that Caliber turned the payment over to - to cover a past due payment. I called and questioned why the payment did not get credited to the account number and company that I authorized it to go to and was told that Caliber. After questioning serval for phone agents I did not recieve satification in their responses. Since the payment would not be credited to the account I began to apply for a modification because we would now be behin... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account March 25, 2016 - We have been struggling with Caliber Home Loans since - - to correcting errors in our account. Prior to - -, - our loan servicer was -. They made numerous mistakes during the period of - - to - -, -. During this time period we were not only current but paid through - with $500.00 in our account for - 's payment. Caliber told us that our account was behind. It took quite awhile for Caliber to research it and then we were told that - had made some mistakes. We struggled with - to get our records to pinpoint where the problem was located in our accou... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account March 23, 2016 - I have a mortgage that was sold to Caliber Home Loans last fall. I pay into an escrow account to cover property taxes and insurance. In - - I sent Caliber a copy of a property tax bill that I received from - -, VA, as instructed by Caliber. In - of - I received a delinquent notice from - -. I called the Tax Department at Caliber, giving them the pertinent information and was promised that the bill would be paid. On - - I received a second delinquent notice from - -, with penalties added to the amount owed. I called Caliber on - - and again was promised... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account March 18, 2016 - My husband qualified for homestead exemption, and we have tried since - to get Caliber home loans to readjust our mortgage payment. Nothing has happened. Trying to reach these people is horrible. You have to know ahead of time which division you need before calling. Their phone system is confusing and getting to a real person is time consuming. We have spent hours trying to talk to someone. We are paying $380.00 more than required. Also, my husband likes to send extra money but they wo n't apply it to the mortgage unless it is a full payment. ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account March 17, 2016 - -, NJ - - -, 2016 Caliber Home Loans -, OK - Account Number : - RE : Request for Payoff Statement TO WHOM IT MAY CONCERN : We are writing to request Caliber Home Loans provide us with a Payoff Statement pursuant to 12 CFR 1026.36 ( c ) ( 3 ). For the record, we continue to dispute the validity of the alleged debt. " PAYOFF STATEMENTS. In connection with a consumer credit transaction secured by a consumer 's dwelling, a creditor, assignee or servicer, as applicable, must provide an accurate statement of the total outstanding balance that would be required to pay the consu... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account March 4, 2016 - I was selling to a Broker the house. I was behind in payments because of unemployment and rather sell than have property repossess. The Title company paid - early ( as agreed ) the full amount of the debt. The check was received - -, ( the title company had until - - to pay and get the property ). Now on the - of - - sold my account to Caliber Home Loans. In - I received a letter that I owe - cents plus $1000.00 on interest on a 30 yrs. mortgage. The - cents were " sold '' by -? Now the check was processed by - on the - eventhough the " property and ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account February 29, 2016 - On Friday, - -, -, I was informed that my home loan was no longer an FHA loan. I want the loan servicer to tell me and provide supporting documents as to why my loan type was changed without informing me and what type of loan do I have currently? How are so many major changes occurring without my knowledge or authorization? In addition to the fact that my mortgage was among the note reassigned through - How can robo signed be justifiable with such a large purchase. A mortgage is too technical and large of a purchase to pull a robo signing stunt in order to rush through the process.... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account February 29, 2016 - My mortgage with - was transferred to -/-/- to Caliber Home Loans. I was not aware of this til -/-/- of the transfer, effective for -/-/-. I have never in the course of my mortgage contract missed a payment to -, nor later Caliber. - accepted my monthly payments and I noticed -/-/- that my -/-/- payments were placed into an UNAPPLIED CASH ACCOUNT. I went to - in person, called and sent written communications to -, then Caliber outlining the issues, without receiving resolution. - refused to correct the mis-applied funds. Caliber -/-/- demanded pa... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account February 28, 2016 - My interest rate was at 2 % for 2 years, after 2 years it jumped to 7.65 % and now for the year - it is now 4 %. I 'm stuck with balloon adjustable rate mortgage, interest only since -. Principle balance has n't changed for 10 years. ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account February 17, 2016 - My current mortgage company, Caliber Home Loans, took over my mortgage in -, - from - -, and they have perpetually miscalculated my mortgage payment / escrow, which has resulted in both insurance and monthly payment issues that have significantly affected my finances. Shortly after taking over the loan from - -, Caliber failed to make payments to my homeowner 's insurance company ( - - - ). - sent me notifications threatening to cancel my insurance due to a lack of payment. Several phone calls to -, -, and Caliber revealed Caliber had an incorrect address t... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account February 13, 2016 - I keep getting monthly statements that say the amount due is $2000.00 every month. I modified my loan and have not missed a payment thereafter. My payments are $360.00 per month. I call into customer service and the automated system tells me the amount due is $360.00. BUT I still receive monthly statements every month that say I owe $2000.00 which is very unsettling, nerve racking, and intimidating. I am being harassed by these monthly statements that say the amount due is $2000.00 every month. I am never able to talk to a live person because it takes so long to get through and they ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account February 12, 2016 - I have been fighting in court now for 8 months over major and clearly illegal discrepencies in my home mortgage. The Lenders involved are - and Caliber home loans, while some of my complaint happened while my loan was under -, caliber is doing the exact same issues. I am going to attach evidence I am submitting to the courts tomorrow, I have been working with an attorney, but if I had not been under the protection of a chapter - bankruptcy I surely would have lost my home. I can not believe that the CFPB has not stepped in at this point to do something about this account, undisputed e... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account February 12, 2016 - I recently bought a home in - -. My mortgage company is Caliber Home Loans. The escrow payment was $500.00 per month ( includes taxes and insurance ) based on a $330000.00 purchase price. Because I bought an older home, the assessed value the previous year ( - ) was lower BUT my escrow payment and property tax payment was based on $330000.00 and what I would pay in - and on ( not the lower value ). A couple months ago I received a supplemental tax bill, which was n't surprising, but there was enough in my escrow account to cover it because my mortgage payment was based on a ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account February 11, 2016 - I was a customer of the - - program where they submitted payments to the mortgage company on your behalf in an effort to pay off your mortgage earlier. The program worked great until they were sued. - sent me an email letting me know they had been shut down but they already had my funds and they would make my payment. - never made the payment and before I realized they did n't I was reported 30 days late with Caliber Home Loans. I have tried to dispute the charge but they refuse to remove it from my credit report. They said it is my fault I used a - party company. I have filed -... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account December 16, 2015 - `I am trying to do a repayment plan with Caliber Home Loans. I have called in many times and was told I was " approved for a 12 month repayment plan '' They told me the downpayment of $70000.00 must be in by - - ( I was told the letter is in the mail and I should receive it on - - a day after it is due to be there ) as of now II have received no paper work from them at all. I am reluctant to release $70000.00 to them with out anything in writing stating that the NOD will be removed, further they said I must pay $ 9600 month on the balance owed which should be $39.00 and shou... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account December 15, 2015 - I have a Mortgage with Caliber Home Loans I had numerous unsuccessful attempts at a loan modification, I was turned down again and a NOD was filed on my house. I called the bank and want to do a repayment plan with a substantial downpayment and I asked for 12 months to repay the balance I called many times to set up a repayment plan. each time getting a different : '' point of contact specialist '' Most of them were very inexperienced and gave me wrong information. I called with my lawyer on a conference call and got yet another inexperienced " point of contact person '' She put down numbers ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account December 10, 2015 - To Whom It May Concern, My mortgage loan was recently transferred to Caliber Home Loans on - -, 2015. I have received nothing but conflicting information since they took over from - - -. My first experience is when I called to request a payoff. I was told it would take - hours to generate but my balance was well below $3000.00. This was around - -. I secured the funds and called back to payoff my loan. I was then told I owed up to $8000.00. The customer service representative indicated I was given wrong information and requested another payoff. I went ahead and paid... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account December 10, 2015 - Caliber Home Loans holds my mortgage. In - 2015, they overpaid my state and local property taxes, resulting in an account deficit, and have for months refused to issue the appropriate refund. Due to Caliber 's error I have lost accrued interest and now my escrow amount due was recently increased to my detriment and through no fault of my own. See this e-mail thread for a summary of the problem : Thanks, -. I greatly appreciate your time. Please find a full accounting attached. Please note, that I pay taxes on the unit and the parking space separately, hence the - line items. Respectfu... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account December 7, 2015 - I had a Real Estate mortgage with - in -. In - I filed for Chapter - Bankruptcy. In the Chapter - Bankruptcy I surrendered the Real Estate Property to -, the bankruptcy was discharged in -, -. In - Caliber Home Loans, Inc. bought the Real Estate Loan from -. In -, - I began receiving late statements from Caliber Home Loans. I had contacted Caliber asking that they stop sending me statements, that the loan was surrendered in Bankruptcy. I had gone to court on one occassion and informed the representative of Caliber Loans that we had surrendered the property. ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account November 30, 2015 - I routinely pay an extra $62.00 on my mortgage that should go to principal. In -, this amount was applied to erroneous fees that were subsequently reversed. Despite multiple attempts to get this amount correctly applied to principal instead of fees, this has not happened yet. The last correspondence that I received said that the matter was being referred along but I 've yet to be contacted about it and my account still does not reflect my $62.00 reduction in principle from my - payment. ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account November 20, 2015 - I have a loan through caliber home loans and have - as a payment reduction plan. I have made several attempts to contact caliber due to the fact that they are not paying the funds properly. Caliber pays the payment forward instead of reducing the principal of the loan. This has been going on for several years now. I call them and caliber will comply for a month or two and then go back to the same problem again and again. So I called - to resolve this and have an audit performed as to insure my funds are being applied in the proper manor. Just as with me caliber keeps rotating staff so a... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account November 16, 2015 - Caliber Home Loans has misappropriated my mortgage payment and they are claiming that I have not paid my mortgage since - 2015. This is inaccurate and I have my bank records showing that Caliber cashed the checks. I have written a letter to Caliber Home Loans with attachments showing that I am current with my loan payments and they are still threatening to foreclose on my property. It is a simple adding and subtracting issue on their end that they refuse to remedy. ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account November 13, 2015 - Caliber Home loan is delaying payment processing time online to collect late fees or processing fees over the phone. The company grants you a 15 days grace period to pay your mortgage but I logged online to their website at - EST on Friday morning, -/-/2015 and it states that the my check payment will not post today but rather Tuesday, - - which will in turn cause a late fee. I have processed several payments online for loans, like credit cards and car payments and the check payment is posted the same day and will be pulled out 5 days later on average. I do not understand if I m... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account November 10, 2015 - My Homeowner 's insurance payments were not made on time causing the house to uninsured over -/-/- - -/-/2015Caliber home loansAccount # - - - -, -, WA - ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account November 5, 2015 - Tried to modify home loan with Caliber Home Loans again, and again they keep losing the paperwork and or say they will send paperwork to fill out, but it never comes. We are now a few months behind, but have the funds to catch up on the loan, but Caliber Home Loans refuses to provide us with a statement of current balance. In fact, Caliber Home Loans has not mailed us a statement in over 6 months! How can we pay when our payment amount to catch up is unknown? ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account October 31, 2015 - My mortgage lender Caliber Home Loans sent me a letter stating that I need to contact them to opt out of communications that involve them sharing my private info with their affiliates. Their letter was confusing and stated that I could send an email to -- to opt out. I sent an email with that request but it bounced back with the following errorDelivery has failed to these recipients or groups : -- ( -- ) Your message ca n't be delivered because delivery to this address is restricted. For more information about this issue see DSN code - in -. They appear ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account October 26, 2015 - My mortgage was transferred from - - - to Caliber on or about - 2015. I called Caliber -/-/- to make a payment and they advised me that they did not have my loan in their system yet and they would send me a welcome letter as soon as they did and not to worry about making the payment in - of 2015. My fist payment with Caliber was made on - -, 2015, the next three were made on - -, 2015, - -, 2015 and - -, 2015 ( on these dates the funds were taken out of my checking account - see attached ). I received a statement for - 2015 wherein they stated th... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account October 23, 2015 - On -/-/- in the circuit court of the - - - in and for - -, Florida Civil Division Div. - Case No : - I - - the defendant received a Notice of Voluntary Dismissal and Release of Lis Pendents from - Mortgage Services. During the trial, a representative of Caliber Home Loans testified and the Court entered a judgement without prejudice against them. Since that time, Caliber Home Loans - -, Ok - has continued to report negative reports -. In addition they continue to harass me and lie on me. As recently as -/-/- -, Foreclosure Specialist conta... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account October 19, 2015 - Caliber Home Loans services our mortgage. We authorized -, our bank, to send a monthly mortgage payment to Caliber Home Loans and we verified with - that the payment was sent to arrive on the due date. On the due date we received an automated call from Caliber stating our payment was not received. Finally, two days later we were able to speak with a live human being at Caliber, who asked us if we needed debt counseling. We have paid our mortgage on time every time for the last 11 years. Why would we need a debt counselor? -, the customer service rep, refused to allow us to speak with ... |
Caliber Home Loans, Inc Mortgage loan servicing, payments, escrow account October 4, 2015 - -/-/- my husband and I filed for Chapter - Bankruptcy. We had a 5 year plan and paid our trustee on time, never late for 5 years. We were discharged -/-/- While in the bankruptcy we filed for a loan modification with our lender -. After several months we were approved for a lower payment - - to - ) and our account was brought current. We had to get this modification approved by our trustee..which we did. -/-/- our loan was transferred to Caliber Home loans, who recognized and accepted our new payment amount of -. However, they failed to bring the account curren... |