Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New York

Caliber Home Loans has persisted in concealing an agreement they made with - when they sold the loan to Caliber in - 2014. The agreement was for Caliber to address errors in our account committed by -. Caliber has also continued to make mistakes when attempting to address our concerns. They are outlined in the documents attached but include : failure to appoint a Single Point of Contact for over 5 months after assuming servicing of the loan, the SPOC ( - - ) refused to complete research on our account to address errors, Caliber continues to remove an unsubstantiated claim of $3500.00 of deferred interest applied to our account by -, and most egregious Caliber sent us letters with the addresses and account numbers for - different homeowners. Additional information is attached.