Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

VA mortgage Loan servicing, payments, escrow account Tennessee

I received a delinquent tax bill for an extra parcel of land that was included on our mortgage. It was supposed to be escrowed out of our payment, however it was not. I notified my mortgage company Caliber Home Loans of this in - - and a research request was submitted. I called back in - - after receiving yet another delinquent tax bill. They informed me the research request was still pending from -/-/-. I have called back again on -/-/- and today -/-/- and still no action has been taken, according to the representatives with whom I have spoken. I have faxed in 3 Qualified Written Requests with no response from their company. Meanwhile, my delinquent tax bill is accruing more late fees. This is a direct violation of RESPA, as my account is not being escrowed properly and I have notified them on - occasions that this needs to be remedied.