Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

VA mortgage Loan servicing, payments, escrow account Nebraska

My husband qualified for homestead exemption, and we have tried since - to get Caliber home loans to readjust our mortgage payment. Nothing has happened. Trying to reach these people is horrible. You have to know ahead of time which division you need before calling. Their phone system is confusing and getting to a real person is time consuming. We have spent hours trying to talk to someone. We are paying $380.00 more than required. Also, my husband likes to send extra money but they wo n't apply it to the mortgage unless it is a full payment.