Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Colorado

- - - ( - ) made an overdraft from my checking account for my - mortgage paymentin the amount of $ - requested the overdraft amount of $ -to be placed back into my checking account.Thisscenariocould have been easilyresolved were it not for theexisting- governingletters, rules, policies andregulations. - statement for -/-/2016mortgage paymentfrom -statement stated my mortgagepayment for -/-/2016was $ - budgeted for this amount from my -/-/- checking account.- posted myMortgagePayment due on -/-/2016to my checking account on - -, 2016 for $ -and theamount was paid by my bank to-on -was $840.00. The amount of $840.00 was posted as pendingto my checkingaccount on - -, 2016. I began calling andrequesting -/-/2016to havetheoverdraft amount of $40.00 returned to my checking account. Finally, on -/-/2016 I was informed by a manager thatI could dispute the amount removed from my checking accountor have the overdraftamount placed on the principal of my loan. I was informed- simply could not honor my request to put the $40.00 back into my checking accountwithout a statement from my bank on letterhead stationery stating " the $840.00 will not be returned or disputed '' and to " enclose a copy of the checktransaction from my checking account ''. My banking institution refused to write the letter, stating - made the overdraft. The mortgage company agreed to work with me, but since mybank would not draft a letter per- guidelines and specifications, I was left with the decision to eitherdispute the overdraft or the overdraft amountwouldhave tobe applied to the principal of my loan. AlthoughI budget my money to the penny each month andcould have used this money towardother fixed expenses, I agreed tohave the overdraft amount applied to the principal of my loan.