Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

`I am trying to do a repayment plan with Caliber Home Loans. I have called in many times and was told I was " approved for a 12 month repayment plan '' They told me the downpayment of $70000.00 must be in by - - ( I was told the letter is in the mail and I should receive it on - - a day after it is due to be there ) as of now II have received no paper work from them at all. I am reluctant to release $70000.00 to them with out anything in writing stating that the NOD will be removed, further they said I must pay $ 9600 month on the balance owed which should be $39.00 and should be divided by 12 months.which comes to much less that $9600.00. the reason why I asked for a 12 month repayment plan was to have affordable repayments. It turns out that they are charging me more money than the statement says I owe and they are charging me late fees for the months I am behind in addition to the late fee on the statement charging me for those same months. They also are computing the 12 month repayment plan on 11 months which is unfair and raises the monthly payment. I am unable to talk to anyone besides a point of service person who tells me that all the numbers are computer generated and no one can make any changes.