Caliber Home Loans Complaint

Caliber Home Loans, Inc Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New York

Caliber Home Loans, Inc. assumed the servicing of our mortgage from - - on - -, -. We had our Chapter - bankruptcy discharged by Judge - - - of the - District of New York, United States Bankruptcy Court on - -, - ( Case No. - ). An order of Final Decree was issued on - -, -. In a letter dated - -, -, - - -, attorney for - states, " I have confirmed with - that its pre-Petition arrears claim was paid in full, and that the debtors are up to date with respect to remittance of their post-Petition mortgage payments. '' This letter was addressed to - - -, -, - - Bankruptcy Trustee regarding the Notice of Final Cure Payment and Completion of Plan Payments. From - -, - to - -, - both - and Caliber hid from us an agreement they had, that placed responsibility for errors in our home mortgage account with Caliber including the time period that - was the servicer of our mortgage. During the period up to - -,

- -, Vice President, Customer Service dated - -, - that in order to have our concerns adequately addressed, we should contact our prior servicer directly. - requested that I send her the letter and she would contact someone at Caliber to take care of the matter. I also told her that we had a similar letter from - -, Asst. Vice President, Customer Support and Escalations dated - -, -. Next we received a letter dated - -, - from - -, Vice-President Customer Disputes of - in which she states, " In addition, we have been advised by Caliber that - - 's single point of contact is - -, who can be reached at -. '' We never received this information from Caliber. - - was named as our single point of contact in - - but he never completed any work on our behalf to resolve our issues. We did call - -, Vice President of Single Point of Contact and he confirmed that there was an agreement in place with - to take responsibility for their mistakes. However even after he contacted - - directly and reminded her of the agreement she has repeatedly sent us letters - - in one week - in which she tells us to contact our prior servicer directly to resolve the issues. - - is attempting to address some of our concerns and has made some progress but it has been very slow. He is working to get some of our money returned to us that was improperly received and recorded. There is a concerted effort by Caliber Home Loans to hide the agreement to take responsibility for the errors in our account most specifically by - -, Asst. Vice President, Customer Support and Escalations. The entire company has tried to confound and confuse us and discourage us from seeking relief. - has agreed that there are serious communication problems within the company and with customers.