Caliber Home Loans, Inc Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

Caliber Home Loans, Inc Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

Caliber Home loans charged excessive fees without an explanation on the nature of the charges. Caliber Home Loans charged more fees on -/-/-, -/-/- and -/-/2016 after they received the pay off $770000.00, .I closed escrow on -/-/2016. Caliber Home Loans did not sent any explanation, receipt, invoice or proof of payment to persons or institutions. It seems that Caliber Home Loans can charge whatever in a spreadsheet ( all kind of numbers ) and nobody in customer service can explain what those charges are.

Caliber Home Loans, Inc customer in California
May 24, 2016

* Source: CFPB Complaint Database

Caliber Home Loans, Inc response to complaint:
Closed with explanation

Company profile

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How Caliber Home Loans, Inc handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Caliber Home Loans, IncComplaint HistoryComplaints1/20125/20126/20127/20128/20129/201210/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20152/20163/20164/20165/20166/201611/20160510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Caliber Home Loans, IncLoan servicing, payments, escrow account90.5%7.7%1.6%0.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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