Resources for resolving common issues with Google Inc. products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Google Inc. and work to get a response. After your complaint is forwarded, Google Inc. has 15 days to respond to you and the CFPB. Google Inc. is expected to close all but the most complicated complaints within 60 days.
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Google Inc. Money transfers fraud or scam January 23, 2017 - I was supposed to receive concert tickets after sending " - - '' $150.00 through Google Wallet. The concert was on -/-/2017 and I never received the tickets. Since then he has blocked me on twitter after he stopped responding to my messages. Therefore, I ca n't see the direct messages between us anymore. At first he sent me a broken link that said - which was weird because he told me the tickets were on -. The link that I opened was broken. He told me that I could pick the tickets up at the venue which was a lie because I 'd need his ID and credit card information to pick it up... |
Google Inc. Money transfers other transaction issues January 16, 2017 - Hi I have been having major issues recovering my money back from google Inc . I and my bank on at least 10 calls to Google on 3 way been trying to recover my funds from them. I filed with my bank because google was contingent to take money from my bank even after being told to stop. I filed -/-/- and then my bank gave me my money back. Then google asked for a reversal of my money and then claimed to have sent it back. So my bank and visa did an internal investigation and it came out google lied to me and to my bank pnc. We have tried to call and then google claims they sent funds on -/-... |
Google Inc. Money transfers other transaction issues January 11, 2017 - I filed a dispute for non-receipt of product/service for a purchase made today, -/-/-, in the amount of -. The transaction ID is -, email is --. This appears to be some sort of scam as the person ( s ) who received the funds do not reply to direct messages via - and or email, a video was ordered and not received. The person ( s ) no longer reply to direct messages as well as emails, they were reported to - as spam/scammer. I advised Google Wallet, the service used to send the funds and dispute was filed. However, due to past experience with this company, Google Walle... |
Google Inc. Money transfers other transaction issues January 8, 2017 - Google Wallet wo n't transfer my balance ( $1400.00 ) to my bank account, despite multiple verifications and transfer request forms. They claim to have suspended my account due to terms of service issues, but will have to at least release my funds, wo n't they? Multiple attempts to resolve it with customer service lead nowhere, each thread gives new and conflicting information. Telephone and chat service are disabled. Online research reveals that numerous people are in a similar situation which is surprising given Google 's otherwise great reputation.... |
Google Inc. Money transfers incorrect/missing disclosures or info November 8, 2016 - On - -, 2016, I received an email from Google that my Wallet account had been suspended and ultimately closed for " suspicious activity ''. I tried on numerous on numerous occassions to find out what activity Google was referring to because I had no used the Wallet accont for a money transfer since - -, 2016. I hit brick wall after brick wall because I was constantly told referred to the Terms of Service which state that Google can close any account at anytime for any reason without notice. I find that to be awfully unfair since I have an Android phone, and I can no longer make any... |
Google Inc. Money transfers other transaction issues November 2, 2016 - I paid someone through Google Wallet for my monthly parking spot. They rejected my payment ; told me my account was closed and then took my $320.00 and did not refund the transaction or send the money to the recipient.... |
Google Inc. Money transfers other transaction issues October 31, 2016 - **FYI I will keep filing complaints until google fixes my issue** My nephew used my account to make purchases ( he is a minor ) google refuses to refund what was charged. Google referred me to a developer and the developer said google MUST and needs to refund these charges. Google refuses to accept responsibility and refuses to refund charges that have been made.... |
Google Inc. Money transfers fraud or scam September 29, 2016 - Hi I am filing a complaint against - - for fraud and abuse of my credit card. This summer I had at least - or more stolen from my credit cards and my bank account. They were only giving me - in credit in which more then - was stolen for in applications on there site. I was only able to get some of that back but there is more then - that needs to be sent back to my account. My bank is over drawn due to this and I am on - and they need to send all my money back. It has been months of complaining about this and they will not send my money back. I did not give theme the right ... |
Google Inc. Prepaid card managing, opening, or closing account September 22, 2016 - It has been an ongoing problem with Google, Inc regarding the Google Playstore credit available on my account. I have contacted Consumer Finance Bureau and filed a complaint on - - - with the complaint number Case number : -. To give a brief overview of what is going on, I have purchased Google - gift cards worth $2000.00 from - Store in - - with an intention of buying Google Devises from the - website. I was later confirmed that - credit can not be used to buy devises and I was told by the customer service that they would add the credit to my google account "... |
Google Inc. Money transfers other transaction issues June 19, 2016 - Last year I deposited A $50.00 deposit with google " wallet ''. That whole wallet was closed and I want a refund of the $50.00.... |
Google Inc. Money transfers fraud or scam June 17, 2016 - Money was transferred from my account using Google Wallet. Filed a complaint and request for a refund and was told they will not refund the money. Have not used the service prior to this transaction. Case ID ( - )... |
Google Inc. Money transfers other service issues June 10, 2016 - - had technical issues and was send the request for payments for items I 've not received to Google wallet. I contacted google and the rep took - of them off, and was unable to remove the rest, so I was told to contact my credit card to have the rest removed. So I did. - then suspended my account and told me to verify my Id before they would open it back up. I sent all required documents and they did not open it back up.Visa asked them to verify what was charged and they sent - documents, and it was agreed that those charges were legit and was put back on.. Now Google today after m... |
Google Inc. Bank account or service making/receiving payments, sending money May 13, 2016 - I am writing this complaint in regards to the way my account has been handled. I have been continually lied to and intentionally misled about the fact that I was fraudulently billed over a period of SEVERAL months. -/-/-, I acquired a replacement cellphone from -. I had previously purchased a - application called - - with my first - cell and was unsure how to reinstall it on the replacement phone. I tried to contact the listed merchant with no response so I decided to contact Google. As I was searching for I tried to contact the listed merchant with no response so I decided... |
Google Inc. Money transfers other transaction issues April 17, 2016 - My phone was stolen on - -. Before I remotely logged out of my phone, $1000.00 of poker chips were fraudulently purchased using my phone. That evening, I called Google to inform them of the fraudulent purchases. I also called my credit card company ( - ) to report the fraudulent charges. The charges were flagged as fraudulent and I was not required to pay for those charges. Google " suspended '' my Google Wallet account. They have confirmed by email and by phone that the only way Google will end the suspension is if I permit the back to reverse the " chargebacks '' ( i.e., I pay fo... |
Google Inc. Money transfers other service issues April 7, 2016 - - through Google wallet had a lot of tech and other issues. I was being charge without getting the product. from - -. I 've been fighting with tap joy until - - when I filed a - complaint on tap joy. I then contacted Google wallet Ans one rep gave some of the refunds back but his system would n't do the rest so he stated contacting my CC company to file a dispute. I did and they acted, Google closed my accounts requesting verification ID Card No. before they could open back up my account, I sent them the info, they stated within 24 hours my account would be back open. But the... |
Google Inc. Bank account or service using a debit or atm card March 8, 2016 - I attempted to dispute a charge, - from - of - on -/-/-, the transaction id is -. However, the rep ( s ) I spoke to did not understand which transaction and reason for dispute. The first rep I spoke with insisted the transaction in question is a - funds transfer on -/-/-, a day prior, which it is not. Again, the correct transaction is noted above. The charge is a deposit on a vehicle, which I attempted to cancel. However, the dealership refused and stated deposit is not refundable. They refuse even when vehicle has not been delivered and an option on the car is incorre... |
Google Inc. Money transfers other transaction issues February 19, 2016 - I have complained about google and there applications for quite some time now.I have a google play account that can add funds to my account so that I can play games.Well what happened is that - game from - it is called last empire war z and they continue to take money from my account even though I am no longer playing there game.So I sent them tons of in application emails to see what the problem was and each time they delete the email and start it over so I again request my money back and they refused me. So I asked google to give me corporate support team and they refused and none of t... |
Google Inc. Money transfers other transaction issues February 5, 2016 - ( GW stands for Google Wallet ) I am missing $200.00 from a $ movement transaction w/ GW . I attempted to get this resolved through the - however my complaint was closed down and referred to as " Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied. '' My issue has n't been addressed so I decided to reach out via another source. On - - I requested $500.00 in the form of - $200.00 & - $100.00 separate requests to be sent from my ckg to GW. GW indicated the $ would be available on - -. On - -, my bank stmt in... |
Google Inc. Money transfers money was not available when promised January 18, 2016 - I transfer money using google wallet service to my boyfriend. I was giving the chance to the review the transaction before submitting it. The transaction said it would be completed within 24 hours. It has now been for days and the money has already been taking out of my account but my boyfriend has yet to receive it. I call the google wallet service everyday since the transaction and they tell me something different every time ... |
Google Inc. Bank account or service account opening, closing, or management December 31, 2015 - I have a Google Wallet account which I use for several different services provided through Google, Inc. Abruptly, and without warning, my Wallet was closed. I was not provided a reason. They told me that there was suspicious activity, and asked for verification information. I provided : a photograph of my passport, a photograph of my Driver 's License, the credit card on file, another debit card from my current banking institution, and a photograph of myself with the date and time, confirming that I was who I purported to be. I have attempted to resolve this issue through their resolution ce... |
Google Inc. Money transfers other transaction issues December 18, 2015 - I heard about a service made out to be similar but better than pay pal called google wallet. I downloaded the app and transferred - $ in total to g wallet. It took about 3 days to clear in both my checking and google wallet account and when it did google wallet took - $ from my checking account and there was only - on my wallet account. i immediately called google wallet while I was in my bank and informed them the issue and they first claimed it was as bank error. the banker I was Cleary stated it was not and entirely Google 's fault. After about - hours of calls and fighting with... |
Google Inc. Prepaid card adding money December 17, 2015 - Google Wallet is a service that allows you to make payments using any number of bank accounts or debit/credit cards. It allows you to add money to your " Wallet Card '' ( essentially a re-loadable - - by transferring money from your bank via ACH ( for free ) or by adding funds with a debit card ( for a fee of 2.9 % ). Here 's the problem. When I add money to my card via the free ACH route, the system tells me very clearly before I complete the transaction that the funds will be available in a few minutes. Once I 've completed the transaction, and check the status, it says the funds wo ... |
Google Inc. Money transfers money was not available when promised money was not available when promised December 3, 2015 - Google wallet froze my account for me to verify my identity and submit tax ID info. I have verified my ID AND submitted the tax ID info. I have more than $500.00 in there and it wo n't let me transfer it out. I have asked for someone to call me many times and called their support people ( in - ) many times. The out of country support will not help me. Now I 'm attempting to email, call and get call backs and NOBODY there will contact me - For example, there 's an option to request call back on the website. I request calls and nobdoy calls me. ... |
Google Inc. Prepaid card managing, opening, or closing account December 1, 2015 - Google Wallet closed my account down because of some terms and conditions I abused that I am not aware of. Because of this, I am unable to pay for my storage. If I do n't pay for my storage, I will not longer be able to send or receive emails which is very important. I send and receive emails from the government, the CFPB ( you ), my attorney, court, doctors, family, work, and business. Unfortunately, this is the only way for me to pay for my storage. My email also has important legal documents. I have had this email since 2007. I ca n't even contact the appropriate dept. to discuss this nor c... |
Google Inc. Money transfers money was not available when promised money was not available when promised November 26, 2015 - Lies, manipulation and refusal to escalate the situation to an authority figure who has the means to get the issues resolved. - dollars was removed from my account with a promise of - dollars being available on -/-/- on my Google Wallet card. Google removed the entire - dollars from my bank account on -/-/-. Every time a call and plead for help, I get same scripted response. My holiday, my - is ruined and I can not provide a proper - meal to my family because of this. This is beyond painful, embarrassing and disheartening. I have been an advocate for Google, their prod... |
Google Inc. Money transfers other transaction issues November 3, 2015 - I used Google Wallet to pay my roommate rent. It was linked to an account I had recently closed and I did n't realize this until a few days later. I removed the closed account and added my new one and repaid my roommate from that account. Without my consent, Google paid out the original payment and drew my Google Wallet balance negative instead of rejecting the unfunded payment. I never gave them permission to do that and that payment should have just been rejected. ... |
Google Inc. Money transfers other transaction issues other transaction issues October 23, 2015 - On the morning of - -, 2015, I woke up to several messages on my phone indicating that money had been transferred using my Google Wallet account. Assuming that my account had been hacked, I logged into my account from my computer, changed my password and began investigating. I found that - $300.00 transfers had been made to email addresses I was unfamiliar with. There were also a number of failed transfers for $200.00 and $300.00. I am unaware of the reason some transactions went through at this time and others did not. In addition, $500.00 had been loaded onto my Google Walle... |
Google Inc. Money transfers fraud or scam fraud or scam October 20, 2015 - I 've had a Google Waller account for some time. Earlier today, I received an email that stated my account was put on hold due to suspicious transactions I had placed. After a long phone call, Google decided to close my account, which I believe is unjustified. All the transactions that took place were made by me ( and only me ) and I was n't given an opportunity to appeal the decision. As a - service that I trust, I want my account reinstated after proving no transactions were unauthorized. ... |
Google Inc. Money transfers money was not available when promised October 13, 2015 - On - -, I transferred $400.00 from my personal checking account ( - ) to Google Wallet. The transaction ID is -. Google Wallet is an app which is paired with a Google Wallet Mastercard. Its like - except - works as advertised. According to media reports, most of the funds GW holds on behalf of its account holders is held in FDIC insured accounts, but the GW TOC claims that GW is not FDIC insured. Several operators told me GW is not bound by FDIC regs. I transferred the money because the UI explicitly and unequivocally stated that the funds would be available in seconds. It ... |
Google Inc. Prepaid card managing, opening, or closing account October 7, 2015 - I have had a Google account for 8+ years, and I have had a Google Wallet account for over a year. Recently, I requested a Google Wallet - which is a co-branded - debit card ( essentially a prepaid debit card ). On the morning of - -, 2015, I received an email that my account was temporarily blocked due to suspicious activity that I reported to Google. When I called in, I was unable to speak with anyone in the Risk Department. Then, I received another email this time indicating that Google had flagged my account for fraudulent activity. There were no improper transactions on my acco... |
Google Inc. Money transfers other service issues September 30, 2015 - I have been locked out of my google wallet account and will not be notified of the reason for such. I have emailed, called, and contacted multiple times with no useful response to the issue. I feel that I have the right to know why incase there was something that could have been compromised with my account and/or personal information that google keeps on file. ... |
Google Inc. Prepaid card adding money September 18, 2015 - The Google Wallet iOS application said I would have access to my funds within minutes '' on the transfer screen. After I hit submit, it said I would n't have access for 5 days. It did n't give me the option to cancel. An email inquiry that followed said it would take - hours to receive a response. No other way to contact them. ... |
Google Inc. Prepaid card managing, opening, or closing account September 6, 2015 - Google Wallet suspended my account for fraud. There was absolutely - fraud. They made me go thru a verification process which I provided everything from a picture of the debit card I used to fund my account, bank statement, ID and transaction history. After taking me through it for a few days they decided they are closing my account still but wont let me withdraw my money. Wont tell me how my money will be refunded. The card i have on file wont be valid after - - so if they decide to send the money to me that way it will not work. They sag i can get my money back in 30 days. I feel th... |
Google Inc. Money transfers wrong amount charged or received July 13, 2015 - A funds transfer in the amount of - was requested on -, made by mistake, canceled seconds after request. The transaction was canceled out on - end, however, funds were still attempted withdrawal. A stop payment was made to avoid an overdraft, a fee in the amount of - is charged for this. I need this fee reimbursed ASAP. The email associated with my - account is -- ... |
Google Inc. Prepaid card unauthorized transactions/trans. issues July 10, 2015 - I had a $50.00 google - card in my Google WalletIt expired without notice and i lost my fundsGoogle should have alerted me when the card was about to expire as they do for a credit card linked to the Wallet, so i could use the funds ... |
Google Inc. Money transfers other transaction issues July 7, 2015 - google wallet has cancled my account with $140.00 us dollars and will not get back to me about a refund this is borderline stealing. I cant get in contact with anyone about getting a refund and no one will respond in emails. this is my money and i need it now. the customer support is terrible and they can not provide any info on getting my money back to me im very displeased with how ive been handled. this needs to be addressed so customers can get their money back in a timely manner ... not a month or - just to get a refund thats way to long to handle an issue. ive called more than - ... |
Google Inc. Money transfers other transaction issues July 6, 2015 - A funds transfer in the amount of - was made from my checking account ending in - to Google Wallet account, canceled within a minute. However, the funds were still taken out of - Bank account, causing an overdraft. A fee in the amount of - is charged for for this, the item was paid. - Bank will not refund this as it is not their error. The email address associated with Google Wallet is -- ... |
Google Inc. Bank account or service account opening, closing, or management July 2, 2015 - Google - - '' calls - or - times a week to tell us we are in danger of losing our business opportunity. It is automated and SOOOO annoying ... |
Google Inc. Bank account or service deposits and withdrawals June 3, 2015 - I opened an account with Google wallet which is pretty much a prepaid type of account. My stepfather deposited money for my birthday. I used this money for a hotel on vacation. The hotel over charged a few times and eventually submitted a refund. The day the efund cleared i got an email stating that my account had been suspended for violating terms. Google wallet refused to tell me which terms and stated they had the right to close account without reason. I had a positive balance of $190.00 on the account and they would not let me access it, stating that it would be refunded to the account l... |
Google Inc. Prepaid card unauthorized transactions/trans. issues June 3, 2015 - I PURCHASED - GOGGLE $25.00 GIFT CARDS AND WHEN I WENT TO USE --IT HAS ALREADY BEEN USED. STILL HAVE THE GREY SECURE MARKINGS AND CALLED AND NO HELPI PURCHASED - GOOGLE $25.00 GIFT CARDS FOR MY SONS BIRTHDAY AROUND THE LAST WEEK OF - 2015. I PUT THEM IN A DRAWER AS I HAVE A IPHONE AND HAVE NO NEED FOR THEM. MY SON ASKED IF HE COULD HAVE - CARD AND I SAID YES, WE BOTH SCRATCHED OFF TOGETHER AND IT SAID REDEEMED. I WAS SHOCKED AND CALLED GOOGLE IMMEDIATELY AT -. THE LADY I CALLED ON - - 2015 TOLD ME IT WOULD GET INVESTIGATED AND TO SEND PICS VIA EMAIL TO GOOGLE VIA EM... |
Google Inc. Bank account or service account opening, closing, or management May 29, 2015 - I opened a Google Wallet ( GW ) account and I connected it to a checking account. I received a $1800.00 payment from a rental tenant and then GW shut down the account and trapped my money inside the account. GW 's reason for shutting down my account was that I violated the terms of the agreement. GW refused to share what actions violated the agreement and they also refused to give me a chance correct or clarify whatever terms I may have violated. GW stated they would refund the money to me in 30 days then and they stated 60 days so I have no confidence that their process is fair ; it is cert... |
Google Inc. Money transfers other transaction issues May 15, 2015 - Google wallet allowed a cancelled payment to come out of my account without my authorization. They need to return this money to me as it was in my account period. ... |
Google Inc. Bank account or service deposits and withdrawals April 30, 2015 - I was charged an overdraft fee in the amount of - from Google Wallet, they took - dollars out of my account on -/-/-. Please note, this transfer was canceled the day before on -/-/-, I was assured funds would not be withdrawn. My bank, - - will not refund the fee as it is not their error. Please advise Google Wallet they need to refund the fee. My email address listed on my account is -- ... |
Google Inc. Money transfers other transaction issues April 7, 2015 - NOT ABLE TO ACESS REFUNDS FROM FTC RULING AGAINST GOOGLE DUE TO FUNDS SENT TO CLOSED ACCOUNT. I have over $700.00 in refunds from the FTCs ruling against google for unauthorized in app purchases. According to the ruling if the original funding source is not accessible or closed google is to send a check for the amount of the refunds. Google has failed to do this and sent the refunds to - google play accounts that have been permanently closed '' according to them, for over a year now. I have been emailing the Google play support team and the wallet support team trying to get a check issue... |