Google Complaint

Google Inc. Money transfers department,

Domestic (US) money transfer Money was not available when promised Pennsylvania

On - -, I transferred $400.00 from my personal checking account ( - ) to Google Wallet. The transaction ID is -. Google Wallet is an app which is paired with a Google Wallet Mastercard. Its like - except - works as advertised. According to media reports, most of the funds GW holds on behalf of its account holders is held in FDIC insured accounts, but the GW TOC claims that GW is not FDIC insured. Several operators told me GW is not bound by FDIC regs. I transferred the money because the UI explicitly and unequivocally stated that the funds would be available in seconds. It stated Money will be available in a few seconds ''

warned that the money would still be taken out of the account, but that my bank could stop that from happening. She, and several other operators stated that this could not be stopped by GW once initiated. I called my bank and was told that stopping such a transaction was simply impossible. The problem is not with my bank. They always do everything right. The money was transferred from my account the next day ( -/-/- ). It is now -/-/-. I spoke with my bank and a GW manager and - GW operators today. The transfer from -/-/- is the only relevant transaction they can see. The transaction appears as failed in the GW dashboard, so my balance there is $0.00. The GW operator told me the money should be '' in my - account. My money is reflected nowhere. I am told it will reappear in a few days. I believe it will. The problem is the button said that the funds would be available in seconds, not weeks. Another problem is that the $400.00 is not reflected anywhere in the observable universe. If a bank ( or even a small time payday lender ) did this, the FDIC would kick the doors off the hinges and have the place in receivership in an hour. They would be cuffing people. This same dilemma almost certainly recurring - of times a day. I just checked and the UI is still promising money will be available in a few minutes ''