Other bank product/service Account opening, closing, or management
Google Inc. Bank account or service department,
Other bank product/service Account opening, closing, or management Maryland
I opened a Google Wallet ( GW ) account and I connected it to a checking account. I received a $1800.00 payment from a rental tenant and then GW shut down the account and trapped my money inside the account. GW 's reason for shutting down my account was that I violated the terms of the agreement. GW refused to share what actions violated the agreement and they also refused to give me a chance correct or clarify whatever terms I may have violated. GW stated they would refund the money to me in 30 days then and they stated 60 days so I have no confidence that their process is fair ; it is certainly not clear. Also, why does it take 30 or 60 days to refund my money after they close my account? Its my money, not theirs. If they insist on closing accounts unilaterally, they should not hold money that is not theirs.
Google Inc. customer in Maryland
May 29, 2015
* Source: CFPB Complaint Database
Google Inc. response to complaint:
Closed with explanation
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