Google Inc. Money transfers department,
Domestic (US) money transfer Other transaction issues District of Columbia
My phone was stolen on - -. Before I remotely logged out of my phone, $1000.00 of poker chips were fraudulently purchased using my phone. That evening, I called Google to inform them of the fraudulent purchases. I also called my credit card company ( - ) to report the fraudulent charges. The charges were flagged as fraudulent and I was not required to pay for those charges. Google " suspended '' my Google Wallet account. They have confirmed by email and by phone that the only way Google will end the suspension is if I permit the back to reverse the " chargebacks '' ( i.e., I pay for $1000.00 of fraudulent charges ). Without Google Wallet, I can not purchase additional storage from my Gmail account, risking my ability to communicate with an email address I have used for more than 10 years. I would also not be able to use an Android phone.
Google Inc. customer in District of Columbia
Apr 17, 2016
* Source: CFPB Complaint Database
Google Inc. response to complaint:
Closed with explanation
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