Google Inc. Money Transfers Complaint

Domestic (US) money transfer Other transaction issues

Google Inc. Money transfers department,

Domestic (US) money transfer Other transaction issues District of Columbia

My phone was stolen on - -. Before I remotely logged out of my phone, $1000.00 of poker chips were fraudulently purchased using my phone. That evening, I called Google to inform them of the fraudulent purchases. I also called my credit card company ( - ) to report the fraudulent charges. The charges were flagged as fraudulent and I was not required to pay for those charges. Google " suspended '' my Google Wallet account. They have confirmed by email and by phone that the only way Google will end the suspension is if I permit the back to reverse the " chargebacks '' ( i.e., I pay for $1000.00 of fraudulent charges ). Without Google Wallet, I can not purchase additional storage from my Gmail account, risking my ability to communicate with an email address I have used for more than 10 years. I would also not be able to use an Android phone.

Google Inc. customer in District of Columbia
Apr 17, 2016

* Source: CFPB Complaint Database

Google Inc. response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more