Google Inc. Money Transfers Complaint

Domestic (US) money transfer Other transaction issues

Google Inc. Money transfers department,

Domestic (US) money transfer Other transaction issues Washington

NOT ABLE TO ACESS REFUNDS FROM FTC RULING AGAINST GOOGLE DUE TO FUNDS SENT TO CLOSED ACCOUNT. I have over $700.00 in refunds from the FTCs ruling against google for unauthorized in app purchases. According to the ruling if the original funding source is not accessible or closed google is to send a check for the amount of the refunds. Google has failed to do this and sent the refunds to - google play accounts that have been permanently closed '' according to them, for over a year now. I have been emailing the Google play support team and the wallet support team trying to get a check issued to me for over a month now and keep being told that there working on it.. This is unacceptable

Google Inc. customer in Washington
Apr 07, 2015

* Source: CFPB Complaint Database

Google Inc. response to complaint:
Closed with explanation

Consumer disputes how Google Inc. handled their complaint

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