Google Inc. Money Transfers Complaint

Google Inc. Money transfers department,

Domestic (US) money transfer Money was not available when promised Money was not available when promised Missouri

Lies, manipulation and refusal to escalate the situation to an authority figure who has the means to get the issues resolved. - dollars was removed from my account with a promise of - dollars being available on -/-/- on my Google Wallet card. Google removed the entire - dollars from my bank account on -/-/-. Every time a call and plead for help, I get same scripted response. My holiday, my - is ruined and I can not provide a proper - meal to my family because of this. This is beyond painful, embarrassing and disheartening. I have been an advocate for Google, their products and services. They have not been an advocate for me. Typically, the transfer is instant. This time there was a delay that I was unaware of until I completed the transaction. I was given a date of -/-/-. The morning of -/-/- it was not available. I called and spoke with someone who claimed to be in management. No help


Google took money out my account and refused to credit my card for the transfer. With an inconsistent answer as to why, they credited me - dollars for the inconvenience. That too was a slap in the face. The managers I spoke with told me that they do not report to anyone, which was insulting as I know there is a hierarchy of authority in all corporate settings. I will be without a - meal for my family due to this. Something has to be done to right this wrong.