Review and analysis of over 15 consumer complaints
| Company | Complaints |
|---|---|
| Western Union | 6 |
| PayPal | 3 |
| MoneyGram | 2 |
| Google Inc. | 2 |
| Empowerment Ventures, LLC | 1 |
Google Inc. Money transfers money was not available when promised money was not available when promised December 3, 2015 - Google wallet froze my account for me to verify my identity and submit tax ID info. I have verified my ID AND submitted the tax ID info. I have more than $500.00 in there and it wo n't let me transfer it out. I have asked for someone to call me many times and called their support people ( in - ) many times. The out of country support will not help me. Now I 'm attempting to email, call and get call backs and NOBODY there will contact me - For example, there 's an option to request call back on the website. I request calls and nobdoy calls me. ... |
Western Union Money transfers money was not available when promised money was not available when promised December 3, 2015 - Hello, I used Western Union ( WU PAY ) service to send money to - for emergency on -/-/-. I call WU on -/-/- to see if they got money from my bank yet and they said due to technical issue so they have not received the money yet. I called my bank company to check if my money has been sent to WU and I was told that money has sent to WU. I called WU pay back and explained to them and was told to call back in 24 to 48 hours to check the status of the money. I called them back daily after the - and until the - I got an email like this : " Your payment was received on -. We sou... |
Google Inc. Money transfers money was not available when promised money was not available when promised November 26, 2015 - Lies, manipulation and refusal to escalate the situation to an authority figure who has the means to get the issues resolved. - dollars was removed from my account with a promise of - dollars being available on -/-/- on my Google Wallet card. Google removed the entire - dollars from my bank account on -/-/-. Every time a call and plead for help, I get same scripted response. My holiday, my - is ruined and I can not provide a proper - meal to my family because of this. This is beyond painful, embarrassing and disheartening. I have been an advocate for Google, their prod... |
MoneyGram Money transfers money was not available when promised money was not available when promised November 25, 2015 - On -/-/2015 I made a payment of $60.00 through MoneyGram to put on my - for my cell phone bill. I have been with - now for over 4 years and I never had any problems until now. However, money gram transferred the money to my - account but, - said that they did n't receive any funds. Soon as I loaded the money on the card I called my phone company to pay my bill and they said that it was declined. Now that is impossible because Money gram verified that they immediately released the funds to - and now the card says declined. So I immediately called Customer Service for - and... |
Western Union Money transfers money was not available when promised money was not available when promised November 23, 2015 - On Friday, - -, I scheduled a money transfer of $450.00 through Western Union ( WU ) to my son in Oregon through the Wupay ( billpay ). On Monday, - -, money was sent by ACH from my bank account to WU. The money as advertised should arrive in 3 days on Wednesday, - -. The money did not arrive so I called WU. They said that they had n't received the money and to wait a few days but in the meantime they would escalate the transfer to research. I called at - Friday, - - about the status and they said it was still not funded but it had been escalated and should just be... |
PayPal Money transfers money was not available when promised money was not available when promised November 22, 2015 - Paypal is arbitrarily applying hold policies despite my being an account holder in good standing. In the latest incident, paypal arbitrarily applied a hold against my account for funds from an auction completion. No where was the made explicitly clear that this transaction would flag some arbitrary rating system, applied by EBAY and Paypal which are now separate companies. Furthermore I never allowed, approve or otherwise granted Paypal permission to share my account information with anyone else, including Ebay which is now a new and different company. This issue goes along with paypal chargin... |
PayPal Money transfers money was not available when promised money was not available when promised November 16, 2015 - Paypal went ahead and put limitations on my account for legitimate transactions of goods that I have conducted with eBay and other companies all legitimate. They requested a bunch of documents to verify who I was and I complied within two hours. They then sent me a letter asking for invoices or receipts for merchandise sold on eBay and I did. I called because I did need my funds and they said the information was sufficient but now I had another account and I explained I did n't and there was fraudulent activity going on, even faxing them documentation. They just seem intent on keeping the mone... |
PayPal Money transfers money was not available when promised money was not available when promised November 6, 2015 - I having been trading on eBay and using PayPal as my payment method. My complaint is against PayPal. In the past month, I 've had a number of transaction cancellations and returns for refund. PayPal has deemed this high risk behavior and frozen my account which has a balance of $19000.00. I am not permitted to move that money, my own cash, anywhere. I ca n't send or receive money and most significantly can not move the cash to my linked checking to pay other bills or buy groceries. They will not tell me what if anything I can do to fix this. I have had an account with them for 14 years with ... |
Western Union Money transfers money was not available when promised money was not available when promised November 2, 2015 - I attempted Western Union money transfer to another country ( - ) using the service they call " WU Pay. '' This is an on-line billpay type transaction which Western Union advertises as allowing for funds to be obtained by receiving party in about 2 days. My account was debited on -/-/15 and as of -/-/15, my father was unable to obtain the funds. Multiple phone calls to Western Union were made with representatives assuring me that it had been cleared and the funds were available but he could not obtain the funds. On other occasions, I was told that there had been a hold on funds ... |
Discover Money transfers money was not available when promised money was not available when promised October 30, 2015 - I initiated a wire transfer on -/-/15 through discover bank. I did not receive a receipt for this wire transfer upon payment, and after calling and requesting a receipt, I was told it would take a few business days for them to mail me a receipt, which is in direct violation of terms set forth for a wire by cfbp. The wire has still yet to be received by the recipient, nor has it been refunded to my account. I would like the wire to either be completed or refunded. ... |
Western Union Money transfers money was not available when promised money was not available when promised October 30, 2015 - Fund transfer was done on - - 2015 and suppose to be delivered to receiver by - - 2015 but till - - fund not received. As per Western Union money delivered to Receiver 's bank and Case - was opened and resolution till today. receiver have to go to the bank every day to check but no fund in the account and receiver 's bank has no record of fund transfer received from Western Union. ... |
Western Union Money transfers money was not available when promised money was not available when promised October 28, 2015 - Money has been sent by Western Union to private party in -. I received information that money can be received in - - WU reps. - women walk for - miles to get it but in - reps told her that is WU system doesnt work. She has to walk back by rough road w/o pavement. ... |
Western Union Money transfers money was not available when promised money was not available when promised October 28, 2015 - This is about Western Union money transfer to another country. I sent a money transfer in - -, 2015 to a relative who is not very mobile and is easily tired. My relative went to the Western Union agent in that country and was told that there was an error. I called up Western Union and was told to cancel the transaction and that the money will be refunded to my bank account and to make another WU transfer. I cancelled the first transaction and made another transfer. For this - transaction dated - -, 2015, my relative was told that there was an error but the agent can not tell wha... |
MoneyGram Money transfers money was not available when promised money was not available when promised October 26, 2015 - On - -, 2015 I initiated a bank transfer via Monoygram to someone in - - from -. It was a direct transfer from my bank account at - - to my niece 's bank in -. Moneygram reversed the name and unfortunately my niece 's bank rejected the transfer. I contacted Moneygram and they confirmed that the deposit never took place and promised to credit my - - account for $100.00. This happened more than 3 weeks ago and still no credit. I 've called three times and they promise me every time that my credit will appear the following day and as of yet, they have failed to iss... |
Empowerment Ventures, LLC Money transfers money was not available when promised money was not available when promised October 20, 2015 - I have had a Rush Card for the past 2 months with no problems. On this past week my payroll deductions did not go onto my card. I have called several times to speak with customers service but i get no answer, the phone hangs up automatically. ... |