Review and analysis of over 246 General Purpose Card complaints against Amex
Amex consumers have reported over 246 official complaints related to General purpose card. Out of the 246 consumer complaints against Amex, 24% were disputed by the consumer (i.e. the consumer was not happy with how Amex responded to their complaint) and 100% were processed in a timely manner. 33% of consumer complaints against Amex resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Amex Prepaid card managing, opening, or closing account December 9, 2016 - We have used the American Express Serve card for quite sometime having our payroll direct deposited on this card. We recently noticed a recurring monthly transaction that we did not recognize. Upon further investigation, it was discovered that - the merchant for our cell phone purchase, deceptively had us agree to cell phone insurance through - that we specifically stated at the time of purchase that we did not want. The - told us merchants sneak the agreement in with the other required signatures during purchase - so they are even aware of the deception and would not refund the charg... |
Amex Prepaid card managing, opening, or closing account December 7, 2016 - Amex Serve has a policy of holding a consumers funds 7 days after a transaction is cancelled. They claim to not have the ability to release the funds even if you submit proof from the merchant that the transaction has indeed been cancelled. I submitted a complaint within the last 3-4 weeks and received a vaguely worded response that in no way addressed my concerns. While I 'm quite sure this practice is not illegal, it is a great inconvenience to the consumer.... |
December 6, 2016 - I had opened up a prepaid Serve Amex to use for emergencies. I put $200.00 dollars on when I opened and was just about to add more money when I saw that they had been charging me an almost $6.00 fee every month. This was not disclosed when I opened the account. I am going to complain to them about itto them, but am pretty sure that they will not refund the fees. I was under the impression that this was like an Amex Gift Card that is not allowed to charge monthly fees. So, basically I opened this account so if I was in need in the future I would have at least $200.00 for an emergency. ... |
Amex Prepaid card unauthorized transactions/trans. issues December 2, 2016 - RE : BLUEBIRD ACCOUNT - $210.00 in stolen credit card charges I am writing to you for your assistance to settle a dispute with a stolen America Express Bluebird credit card. On -/-/2016 I received a text message from AmericaN Express Bluebird that my account is now at $0.00. I had $210.00 balance on the card prior to this email that I received at -. There were - charges made on -/-/2016 at the - - - - by - -, California. I live in - - and upon receipt of the email from AME- I logged on to my AME- account I went online and saw the - charges that wer... |
Amex Prepaid card managing, opening, or closing account December 2, 2016 - Closed and pulled money from the account to make it a zero balance. Had told me prior on the phone that they would send a check for the amount of the account. After months of not receiving a check, I called them again and the representative told me that the account was permanently closed and the money returned to where it came from and that I would not be receiving a check. She could give me 'no further information '.... |
Amex Prepaid card unauthorized transactions/trans. issues November 28, 2016 - My card was stolen and I filed the complaint with American Express and they have not refunded the money I lost during the event nor made any additional contact with me... |
Amex Prepaid card unauthorized transactions/trans. issues November 26, 2016 - - transactions from - on - duplicated on -. Showing twice each, once as pending as a hold, and once as cleared. This is causing my account to be in the negative. Widespread issue according to the - page. Customer service phone lines are down for the second day.... |
Amex Prepaid card unauthorized transactions/trans. issues November 26, 2016 - American Express Serve and - has taken hundreds of dollars from cards blaming system glitch. Been over 24 hrs and they can not give time frame.... |
Amex Prepaid card unauthorized transactions/trans. issues November 26, 2016 - I have Amex Serve and I 've noticed that as of yesterday at - my card went from a positive balance to a negative balance with double transactions. I can not call customer service bc it says they are using technical issues and to call back later.... |
Amex Prepaid card unauthorized transactions/trans. issues November 16, 2016 - On -/-/16 i went to an ATM with my prepaid serve AME- card to withdraw $20.00 out of my account the ATM did not dispense the money it said transaction error i tried again it gave me the same message i noticed that the money was taken out of my account so i put in a dispute right away with AME- they refunded the money the next day after that on -/-/16 i received an email saying that they closed the account permanently and the remaining balance will be issued in a check by mail within 7-10 buisness days i have no access to my money i tried to resolve the issue with them but they ha... |
Amex Prepaid card fraud or scam November 11, 2016 - I recently went to draw - dollars out of my account and the atm only gave me - dollars but - was still taken off my card along with the - charge for using the atm. I followed all the steps I needed to I sent them a copy of the receipt showing the proof only to get an email back saying they are n't giving me back my - they never gave me but took that they do n't see anything wrong. This is the 2nd time I also had a - taken from me from a hotel I have NEVER even stayed at. I support - people so I ca n't afford to have someone take over - dollars from me in a month. Can yo... |
Amex Prepaid card adding money November 9, 2016 - On - -, 2016 i went to - to load - dollars cash on my american express serve prepaid card. The money never posted to my account. I have spent countless hours since that day on the phone with amex serve customer service. To no avail. They keep giving me the same runaround. They say they ate investigating the problem. As a result i wasnt able to pay my car insurance resulting in a cancelled policy. Also resulting in my vehicle registration being suspended due to no insurance. Ive gotten no definitive answer as to wen my money will be available.... |
Amex Prepaid card managing, opening, or closing account November 8, 2016 - I was issued a refund for some gifts i recieved as a house warming gift on -/-/2016 onto my temporary american express serve card ending in - the merchant released the funds two days later and - has refused to realease the funds back to me it is now - - and i have yet to have access to my funds i was promised a resolution by - - th and still nothing! I would like to expell all my funds and close this account... |
Amex Prepaid card adding money November 4, 2016 - I have tried repeatedly to add my debit card to an American Express Serve card. An error message appears that there are technical difficulties, and to try again. Have tried repeatedly, contacted tech support, " Supervisor '' -, in some third-world country, became combative, belligerent, and hung up during the call. Address has not changed. American Express refuses to acknowledge technical issues. I want American Express to change its policy about the Serve account to accept a PO Box as a legitimate address, and to allow ANY AND ALL DEBIT CARDS, REGARDLESS OF ADDRESS, TO BE ADDED AS A FUNDI... |
Amex Prepaid card fraud or scam November 3, 2016 - Bought American Express Bluebird card -/-/2016 @ -. Amount deposited to card $10000.00. Spend $14.00 and $2.00 on temporary card. Received/activated new card, but did not " link '' temp card # to new card. Have unused balance of $82.00. Am Ex will not transfer amount of $82.00 to activated card because I can not give them either temp card # or code from pack. I shredded those upon activating new card. - gave me printout of transaction, but Am Ex insists can not trace temp card without card # or code. Please note they have my entire profile on file to go by that. Surely I am n... |
Amex Prepaid card managing, opening, or closing account November 2, 2016 - I have had an account with Amex Serve since -/-/2016, My direct deposit has come in later and later every week for the past 4 weeks and I am paid every week Wednesday. I spoke with a representative on today who informed me that my direct deposit will not process to my account until after my pay date. I spoke with the supervisor - and she nor the representative were able to provide a valid reason why my deposit would come in late. I request to speak with someone that was able to actually assist me and the supervisor - informed me there is no one able to assist me. Now, I will have no ga... |
Amex Prepaid card fraud or scam October 19, 2016 - I 've had an American Express Serve card for at least a year, maybe longer. I got the AME- - ( prepaid ) card because there are NO FEES, which is wonderful. My purpose in getting the Serve card was that every time I get paid by my employer, I put $300.00 on the card. That $300.00 is used to pay for food items, so until last week, that is all I had ever used the card for. But last week, I bought $20.00 of gas ( paying at the pump ) with the AME- - card. Before I started pumping the gas, I checked my card balance, which was about $95.00. I bought $20.00 in gas. Next thing I know,... |
Amex Prepaid card unauthorized transactions/trans. issues October 12, 2016 - My wife went to - and attempted to make a purchase, it was declined. She attempted the same purchase again, it was declined also. However, when I looked at the statement, both purchases were taken out of my account. I contacted Bluebird by American Express, my prepaid card company. They started a dispute, and after about two weeks with no update, I called again. I was told they have no update and that I could not speak with the dispute team because they are a BACK office and have no phone number. I went to the store and found that neither of the transactions were in their system, with the t... |
Amex Prepaid card managing, opening, or closing account October 8, 2016 - Unable to open an account. I purchased an American Express Blue Bird pre-pay debit card at -, paid $5.00 for the card, and loaded $5.00 onto the card, with the intent of having the company send me a Permanent Card. The paperwork with the card says to register at - I followed the directions and went to that site, entered all of my personal information, including my social security number. Each time I did this process, the page would respond slightly different, and sometimes would prompt me with verification questions relating to my vehicles, which looks like a normal verification pr... |
Amex Prepaid card unauthorized transactions/trans. issues October 7, 2016 - I was getting ready to travel to the - for work and was told best thing to do was to get a prepaid card to travel with I then got an American Express serve card. Money was then deposited into account. I started receiving emails about transactions being made went online and ATM card was used a total of - dollars gone. I called immediately and reported this I was told I would not be responsible for the charges and would be issued a credit within -7 days of investigation within -3 days I received an email stating my dispute was declined I was in - with no funds and no help. I 'm no... |
Amex Prepaid card managing, opening, or closing account September 27, 2016 - I reported this to the office of the MN State Attorney General and they have suggested I also report it to you : American Express Customer Relations -, UT - I requested a card at -, which has not yet been received. So, I went to - and purchased one in the store and put $300.00 cash on it. - on -/-/2016 TC # - AME- BB - $5.00 on receipt The physical card 's packaging UPC is - Card # - Valid Thru - CID - Because the one I requested online is associated with my phone number, I ca n't set the physically purchased one up online for my personal management.... |
Amex Prepaid card unauthorized transactions/trans. issues September 26, 2016 - I reported fraudulent activity to American Express on -/-/- for my Serve Prepaid account. There were approximately - charges totaling $430.00 from -/-/--/-/2016. American Express has since closed my account, told me that the charges were authorized, and has refused to provide any additional information or credit. The fraudulent charges triggered a balance transfer and used up all my funds.... |
Amex Prepaid card unauthorized transactions/trans. issues September 25, 2016 - I had some unauthorized transactions on my card, but when I filed disputes my card was suddenly closed, and no transactions were disputed.... |
Amex Prepaid card unauthorized transactions/trans. issues September 20, 2016 - I have an American Express Serve card that I use as a budgeting tool. For the last year I have setup daily deposits from my - bank accounts into my AME- - card for $180.00 daily for a monthly total of approximately $3400.00. I then use their bill pay option to pay my rents and bills with these funds. On - - i logged into my account and discovered most of my money was gone with - foreign transactions totaling - that appeared to take place in -. ( I have never been to - ) My card was never lost or stolen and is stored at home in my safe since I do n't use it as a trad... |
Amex Prepaid card fraud or scam August 30, 2016 - Half a year or so ago, my American Express - - account was hacked and used for fraudulent activities. $500.00 was on my account at the beginning of the fraudulent activity. On the first day, the perpetrator used my credit card account which was linked to the OneVIP Serve account to transfer a daily maximum of $200.00. Afterwords, he/she withdrew the money as an " Unauthorized transaction '' ( the money went to an account to the name which I do not have any recollection of, seen when I logged-in at a later date ). The next day, $200.00 was transferred to Serve using the credit car... |
August 28, 2016 - I received an American Express prepaid rewards card as a rebate for a purchase. When I made the purchase ( through - ) they indicated there would be a rebate ( $9.00 ), but not that the rebate would be in the form of a card. Therefore, no disclosure as to the cards fees or expiration date were made. When I received the card I noted an expiration date of -/-/-. No worries plenty of time to use the card. I went to use the card today. $0.00 balance. A call to Amer Express was made and the the Rep for Amer Express claimed that this card is not subject to ANY restrictions of fees ... |
Amex Prepaid card managing, opening, or closing account August 27, 2016 - I 've had a Serve One VIP prepaid card issued by American Express for several months. It was an attractive card due to its low fees and ability to safely load cash at many locations outside traditional banking hours, as well as the ability to transfer that money to my other out-of-state bank accounts with pre-existing debited bills. However, I received notice on - - that my account was being being shut down and could no longer load my money. There was no notice, no explanation given, and no recourse offered whatsoever. I attempted to contact Serve for further information and was denied... |
Amex Prepaid card adding money August 27, 2016 - I had setup recurring loads ( $25.00 ) on my Amex Serve card from my Checking Account through the linked Debit Card. Basically with the idea of saving few bucks everyday. I also had a Direct Deposit ( part from my pay check ) getting credited to this account twice a month. I also used this for few purchases once in a while and I used this card primarily for Emergency fund and had around $5000.00 + left in my account. And one day ( on -/-/- ) i got an email with a subject " Termination Of Funds Loading Capabilities on Your Serve ( R ) Account ''. I have no idea what is the issue... |
July 5, 2016 - My sister bought an American Express gift card, which is considered a prepaid card in - 2015 for my birthday. Unbeknownst to her and myself since we did not read the fine print, there are $5.00 of fees each month on this card. Basically American Express took the % - back in monthly fees of $5.00 per month up until - - today. When I used the card today, it had $8.00 left on it. I thought it was illegal to charge fees on a gift card due to the Consumer Protection Act. I consider this to be an egregious act of greed and a predatory business practice. Neither my sister or I were ... |
Amex Prepaid card adding money July 3, 2016 - i received a american express prepaid card as a gift in - 2015, unfortunately i did not get gift receipt with that.. i tried to use the card now and found that it had - balance.. when contacted american express customer care, i was told they can not do much as it was a cash loading issue at the merchant place... |
Amex Prepaid card fraud or scam July 1, 2016 - On - -, 2016 at -, I purchased - $25.00 prepaid American Express gift cards from my local - store for $83.00. ( $25.00 + $2.00 fee ) -. None of the cards have ANY balance on them. They were never activated, even though I paid for them. I contacted the store, but these gift cards are unreturnable. I called American Express, but I always get transferred to people who do n't speak native English and it 's hard to understand, and they are unable to transfer me to anyone who speaks native English. Their customer support refuses to activate the gift cards, even though I... |
Amex Prepaid card adding money June 28, 2016 - I had an over charge from my insurance company - -. I filed a dispute, for the overpaid amount. I was called by Bluebird and told that I would not get a provisional credit. I was then in contact with - -, who told me they sent the whole amount of the bill paid back to my card on - -, -. I still have not received this refund. I called Bluebird AME- every day since - -, and each time I am called I am told a different story. It takes 3-5 days to process refunds. Then it takes 8 days for AME- to process refund. Then I was told that my dispute was closed without ensuring ... |
Amex Prepaid card fraud or scam June 22, 2016 - I called American Express to inquire on how I could get a gift card to give to my son to use on his - trip. He was leaving the next afternoon. I was told to go to any number of retailers and purchase a " serve '' card. I went to the bank and got $300.00 cash and purchased the card for -. plus a service fee. Later that evening I was told by American Express that the card could not be used internationally until I got my permanent card in seven to ten days. I would not have spent money and gone to the time and trouble to get the card if I had been told the right information at first. The... |
Amex Prepaid card unauthorized transactions/trans. issues June 20, 2016 - On - -, 2016 at approximate -, I attempted to withdraw $40.00 from an ATM machine. The money did not disperse instead I received an ATM receipt stating Decline due to HOST ERROR. I stepped over to the next ATM machine and was able to process my $40.00 transaction. The next day on - - I checked my account and noticed that the first transaction that did not process was taken out of my account in the amount of $47.00 ( $40.00 plus $5.00 ATM fee plus $2.00 AME- Serve fee ). I called AME- - to inform them and they emailed me a transaction dispute form on - to comple... |
Amex Prepaid card unauthorized transactions/trans. issues June 19, 2016 - I have direct deposit with Bluebird Amex prepaid card. On - - I tried to pay my - - cell bill. Because I had not used the card for some time, I could n't recall the zip code I had on file with Amex. So the - transaction, the rep of -, processed declined due to me giving the wrong zip code. I guessed 5x's.They all declined, then I finally gave the accurate zip. And it was approved. Now why would Amex hold - $71.00 declined transaction. This is my paycheck, $350.00 of my money has a hold. I am so perplexed about them holding funds for declined transactions. I ca n't get ... |
Amex Prepaid card unauthorized transactions/trans. issues June 15, 2016 - An unauthorized charge of $120.00 was taken from my prepaid credit card and applied to my estranged husbands account. When I contacted the company they said that because the card was used previously on the account, that they are authorized to take the funds. The card was supposed to have been transferred to my new account when I established it a few months ago. I have filed a complaint with American Express and with -, both with no success. American Express said they would contact me within ten days with a response as to whether or not they will return the money, but dispite several calls... |
May 28, 2016 - There were no fees associated with this account for over a year and I had stopped using it often. On - - I then noticed that I was being charged a monthly fee that began in - 2016. I was not notified of this change and I did not agree to be charged a fee. If I would have known about the fee I would have closed my account in -. I requested a credit to my account from AmEx Customer Service and was denied by a - level manager.... |
Amex Prepaid card unauthorized transactions/trans. issues May 20, 2016 - ON -/-/-16 I WAS ATTEMPTING TO MAKE A PHONE PAYMENT WITH MY PRE PAID CARD TO MY CELLULAR PHONE COMPANY BOOST. I WAS UTITLIZING THIS METHOD TO ESTABLISH A PAYMENT HISTORY VIA MY PRE PAID DEBIT CARD. AS I BEGAN TO FOLLOW THE PROMPTS FROM MY CARD HOLDER, I INADVERTENTANLY PUT IN THE WRONG ZIP CODE, AND I WAS DENIED ANY FURTHER ACCESS TO THE ACCOUNT DO TO THE FACT I HAD FAILED THAT PART OF VERIFICATION. AS I WAS INSTRUCTED TO START AGAIN, I GAVE ALL ACCURATE INFORMATION, AND MY PAYMENT WAS PROCESSED. IT WAS A SHORT TIME LATER THAT I SOON DISCOVERED THAT I HAD BEEN CHARGED TWICE FOR MY CELLULA... |
Amex Prepaid card unauthorized transactions/trans. issues May 10, 2016 - After filing my taxes I received return on a prepaid debit card with American Express serve and used it one time at an atm and my entire return was stolen from my account due to a card skimmer totaling $1600.00. I opened the dispute - -, 2016 and have been in contact with over - - and - Supervisors that promised and assured me my tax refund back within two weeks BOTH times. As of today - -, 2016 I am now being told my card is now LOCKED AND I WILL NOT RECEIVE MY MONEY BACK! I have faxed them several documents including the affadavit of fraud, police report, news article ... |
Amex Prepaid card unauthorized transactions/trans. issues May 7, 2016 - I reported on - - that an unauthorized atm withdrawal was made to my American Express Bluebird Account of $160.00 as well as ATM fees. I spoke to a representative which then informed me that American Express Blue Bird customers have a 0 % Liability for Unauthorized ATM withdrawals and that she will assist me through the process to retrieve the money taken out of my account. She then informed me to fill out the proper paperwork that it will be emailed to me within - hours. I filled the paperwork and sent it in and within - hours I go to look into my account to print records to bri... |
Amex Prepaid card unauthorized transactions/trans. issues May 5, 2016 - On or about - -, - - - wireless merged my cell phone account, acct # -, was merged to account # -, without authorization. The " unified account '', was merged with a " ghost '' or " non existent '' Account. This unauthorized " unification '' caused numerous and ongoing billing issues. These billing issues resulted in - - - being unjustly enriched. Additionally, the change in denied me of services for which - - - billed. Upon realization, I contacted - - - -, spoke with - ( ID # - ) and received Case Number -, - -, -, approved... |
Amex Prepaid card unauthorized transactions/trans. issues May 2, 2016 - I had an account with the prepaid card American Express Serve. I had this card for a few years without any problems. I used it to load cash to and also for my employer to deposit my pay. I received my direct deposit from my employer ( like I have been doing for the past few months ) on - -, 2016 at - -. That night, I took out a cash withdrawal from the arm in the amount of $200.00. Including the arm fees and Serves fee the total was $200.00. The following morning, I checked my balance like I normally do in the mornings and I had $0.00 in my account. I charged my latest transa... |
Amex Prepaid card unauthorized transactions/trans. issues May 2, 2016 - On - - th my husband and I went to the ATM at - - in - -, Ar to withdraw $500.00 from my Bliebird American Express the ATM did not dispense the money but withdrew $500.00 off of my card. On - - I opened a dispute form with my - AME- I submitted documents from - - and - that agreed with my dispute. On - - the denied my despute and closed the case. Stating I received $500.00. I reopened my dispute as of today - - 2016 I still have not received $500.00 I call on a daily bases with no resolution. I have even emailed the - of Bliebird AME- ... |
Amex Prepaid card adding money May 2, 2016 - I had recurring loads set up on my prepaid card account. On - -, I had a scheduled load for $200.00. I went to a restaurant and left a tip. I came home to find an email informing me that the ability to load my account had been terminated for no apparent reason ( the customer service reps refuse to tell me why either ). The $200.00 scheduled load did not go through. The amount in the account was enough to cover my meal, but when the tip posted it left my account with a - $2.00 balance. Since - -, I have attempted to pay the - $2.00 balance multiple times including mu... |
Amex Prepaid card unauthorized transactions/trans. issues April 14, 2016 - On - - I noticed some unauthorized transactions totaling $910.00, on my account. I called American Express Serve and was told I had to wait to make the dispute until the transactions were completed. I cancelled the card ending in - and requested a new one as my account was compromised. On - - the transactions were completed. I called again to dispute. I was told it would take up to 45 days to make a decision on if they were going to reverse the charges. But I would receive a provisional credit on the 10th day. I called on - - to ask where the provisional credit was, I wa... |
Amex Prepaid card unauthorized transactions/trans. issues April 13, 2016 - I have been in a continued struggle with American Express Serve regarding a charge on my account. On - - a charge was placed on my account for the amount of $200.00. I was told by the merchant on - - that due to an issue with their billing system as well as several issues during my stay I would not be charged. I attempted to get the charge reversed and was even told by the assistant manager that she would reverse the charge but only the - could process it. I was unable to resolve the issue directly so I then filed a dispute with American Express. I received an email asking for... |
Amex Prepaid card unauthorized transactions/trans. issues April 11, 2016 - After an initial complaint regarding an unauthorized transaction on my son 's family - card that created a negative balance which was rolled into my account, AmEx issued a " provisional credit '' pending the outcome of their investigation. Their letter dated -/-/2016 stated if their investigation found in favor of the vendor, the credit would be reversed - which it was on -/-/2016 - leaving a new negative balance, I believe AmEx only issued the credit to stop the CFPB and - response clocks. Since there was noresolution, this is a new clock and now includes the FBI - - -... |
Amex Prepaid card unauthorized transactions/trans. issues April 5, 2016 - On -/-/16 I noticed charges to my account that were not mine. I promptly contacted Amex - to file the dispute. Amex - determined that the charges were authorized. However, I never made the charges and Amex never notified me of the suspicious charges totaling $1100.00 all in a matter of hours. When I requested the documentation to show why they made their decision they refused to send me the documents or let me talk to someone who made the decision. After I filed my dispute Amex - then terminated my card and said I violated the user agreement. When I asked what I did they could... |
Amex Prepaid card unauthorized transactions/trans. issues April 5, 2016 - I have American Express Serve card. They give you an unnecessary hard time in disputing transactions, and they have every reason to, because if they give you your money back, whatever percentage the merchant has to pay for using their card, they do n't get paid if they give the money back! -/-/-, I disputed - charges : - from -, in which I signed up for their hot spot service through their automated system, which did not state the charge is not refundable. They only tell you this after you are charged ; then, they say it is in their terms of service, which was never mentioned i... |
Amex Prepaid card unauthorized transactions/trans. issues March 29, 2016 - I lost my wallet on -/-/2016 and called Bluebird by American Express. They stated that - ( - ) charges had been made using the card for $300.00, - and -. Once the transactions posted on -/-/2016 I called back to dispute the charges. I filled out and submitted the dispute form on -/-/2016 and on -/-/2016 they informed me via email that they had concluded the investigation and I was due no money back for the $300.00 & -. At this time I contacted BlueBird as it stated at the bottom of the mail. After an hour, a Supervisor told me that they could not tell... |
Amex Prepaid card unauthorized transactions/trans. issues March 26, 2016 - On - - - my income tax was deposited to my Amex Blue Bird Card and that evening there was a charge of - pending that was unauthorized by the merchant. I called customer service for Blue Bird who made a - way recorded call to the merchant and on that call they agreed that they were not to use that account again ever again and happily agreed to refund the full amount back to my card on the recorded line with Amex rep on line with us. That never happened so I began a dispute with Amex Bluebird ad directed by their CS rep on -/-/- and Amex assured me that they would dispute... |
Amex Prepaid card managing, opening, or closing account March 24, 2016 - I have been trying to open an American Express Serve One VIP prepaid account for the past month and a half, with no success. I used to have a Target Prepaid REDcard by American Express, which I closed in order to open a Serve account. On a recorded phone line on - -, 2016, - in Account Protection Services stated : " rest assured that you will be able to sign up for another American Express Serve card. '' Nevertheless, despite numerous attempts online, over the phone, and by mail, I am still unable to open a Serve account : I keep on getting " Unable to Sign Up '' errors on the webform... |
Amex Prepaid card managing, opening, or closing account March 23, 2016 - I have a bluebird american express card purchased at -. My account has been frozen and is under review. I was told this process would be completed in four business days. I called to check the status on this at least 4 times. Each time I was told 4 business days. I called back on the 4th day and was told i would get an answer by the end of the day. What time was considered the end of the day could not be provided by the agent. I heard nothing and called back again. I was then told it would be 5 business days. the agent said i was provided the wrong timing. How could that be - different ti... |
Amex Prepaid card unauthorized transactions/trans. issues March 21, 2016 - I called in to customer service to report - fraudulent transaction on the exact same day. I was told by the representative to wait until the transaction post because the merchant place a hold on the funds. After waiting the 2 days I called in to report that I had been charged for - transaction that I did n't authorize and was told to complete a dispute regarding both transaction in question. I completed the dispute and followed up many times to check the status of the claim. I was told several times that that merchant has not responded and it may take up to 45 days. However I asked the r... |
Amex Prepaid card managing, opening, or closing account March 15, 2016 - My card/account was lock, and according to an email i got was because of unuasual activity and i was asked to call the - #. After i did they dont even know why my account doesnt work and was told that it will be scalated to a diffrent department and it would take 24hr-48hr. That was on -/-/2016 when i frist called, it is now -/-/2016 and when i keep calling they keep telling me the same thing. Not to much urgency in fixing the issue or letting me know what happen. ... |
Amex Prepaid card managing, opening, or closing account March 14, 2016 - My Serve prepaid debit card account was closed. In this account I had funds confiscated without cause. Nor was I able to get any honest and forthcoming answer as to why my account was closed or when the funds would be returned to me. I have asked on numerous occasions for copies of or access to my billing statement. To this day I have not received anything. ... |
Amex Prepaid card unauthorized transactions/trans. issues March 11, 2016 - To : Consumer Financial Protection Services From : - - On -/-/2016 I disputed an unauthorized charge made on American Express Serve Prepaid Debit card on -/-/2016 through - and -, the charge was for $630.00. I contacted my cardholder as soon as I noticed the charge. I was told the investigation process will take up to 45 days and a provisional credit will be applied to my account in 10 business days until a decision was made. On -/-/2016 I first got an email saying my account was suspended then a few minutes later I got an email saying my claim was denied with n... |
Amex Prepaid card adding money March 10, 2016 - I ( tried ) to use the American express serve prepaid mobile app to deposit a check, which they say takes up to 6 days to apply the funds. I assumed it was to ensure the check cleared. What they do n't tell you is that they use a vendor to evaluate whether or not to accept the check. They check I deposited was rejected and even after speaking to a vendor rep I have no idea why. The information is proprietary and they wo n't tell you why a check was not accepted. They do not provide guidelines of any sort, which means any check can be rejected for any reason. Their excuse is that it is an app a... |
Amex Prepaid card managing, opening, or closing account March 4, 2016 - I received notice of the " termination of funds loading capabilities on your Serve account ''. I do n't understand why my account has been effectively closed as all functions have been removed. I currently have over $1000.00 and am unable to link a checking account to withdraw the funds. I 've spoken with numerous customer service, technical support, and account protection representations, but none have been able to help me in linking a checking account to withdraw my funds. I would appreciate my Serve account being reinstated for both loading and withdrawals. ... |
Amex Prepaid card unauthorized transactions/trans. issues March 2, 2016 - I had a Prepaid American Express SERVE Card which was originally for a mobile wallet. I have n't used it in a year and in - received an e-mail my balance was $0.00. and fee could n't be taken in full. I was unaware of any fee. I check and there was a lot of fraud transactions between my - -, - statement and the -/-/- statement. The balance had been around $ -. I called and explained every transaction was fraud. He offered $9.00. back out of my $57.00. After many reps and their fraud dept. they started giving me credits well above my original balance. I tried to ex... |