Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Unauthorized transactions/trans. issues Arizona

I have an American Express Serve card that I use as a budgeting tool. For the last year I have setup daily deposits from my - bank accounts into my AME- - card for $180.00 daily for a monthly total of approximately $3400.00. I then use their bill pay option to pay my rents and bills with these funds. On - - i logged into my account and discovered most of my money was gone with - foreign transactions totaling - that appeared to take place in -. ( I have never been to - ) My card was never lost or stolen and is stored at home in my safe since I do n't use it as a traditional credit card, but as a bill payment budgeting tool. I contacted American Express immediatlly and spoke with their fraud department who helped me change my password, pin and security question. The also cancelled the card and ordered me a new -. They reassured my that my money would be returned to me within -7 business days and that I would be contacted by a fraud specialist in the next two days via my phone. I waited a week with no


attempted to log into my account and check the balance only to discover i had been locked out. I again called American Express who informed me that my account was closed due to some breach of contract and that my case was denied and I would not be credited with the stolen $1000.00. In addition they froze approximately $2000.00 that was still in my account and said they would return it once my account had no activity. They will not communicate with me and inform me my only option is to write them a letter. I have a family of - and they have put us in a very precarious position by not blocking these obvious fraudulent charges in - and now closing my account and freezing my access to my $2000.00 balance. I am not sure how I will pay my bills this month and am facing a 10 day eviction notice due to them taking my $3000.00 and putting my family in a position where we can not pay our monthly bills. Ive filed a police report as they instructed but they still will not talk to me since they denied my case. Please Help!!!!