Amex Prepaid Card Complaint

General purpose card Fees

Amex Prepaid card department,

General purpose card Texas

My sister bought an American Express gift card, which is considered a prepaid card in - 2015 for my birthday. Unbeknownst to her and myself since we did not read the fine print, there are $5.00 of fees each month on this card. Basically American Express took the % - back in monthly fees of $5.00 per month up until - - today. When I used the card today, it had $8.00 left on it. I thought it was illegal to charge fees on a gift card due to the Consumer Protection Act. I consider this to be an egregious act of greed and a predatory business practice. Neither my sister or I were aware of these card fees This card is presented as a gift card but does not act like one. I asked American Express what the fee was for and they said it was a maintenance fee. I asked them what they were maintaining since I had n't use it for 6 months? She could not answer me. Please let me know if you can stop this predatory practice. This was very upsetting to me because I have never had a gift card given to me eaten up by bogus monthly fees!! It is really mind boggling!! Thanks for your assistance.

Amex customer in Texas
Jul 05, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Consumer disputes how Amex handled their complaint

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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