Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Managing, opening, or closing account Wisconsin

Unable to open an account. I purchased an American Express Blue Bird pre-pay debit card at -, paid $5.00 for the card, and loaded $5.00 onto the card, with the intent of having the company send me a Permanent Card. The paperwork with the card says to register at - I followed the directions and went to that site, entered all of my personal information, including my social security number. Each time I did this process, the page would respond slightly different, and sometimes would prompt me with verification questions relating to my vehicles, which looks like a normal verification process. I updated my web browser, thinking that maybe it needed a newer version of firefox. That did not improve anything. I tried several different combinations of the information. Sometimes it would prompt me to confirm a slight variation of my address, using N instead of north.


to call to resolve the issue. I tried to call the number on the back of the card, and it stated that I MUST use the online process to activate and that customer service can not do this process. During this process, while it may be encrypted, I sent my social security number, name, and birth date, at least 20 times across the internet. Most companies will prompt the user with an error message, such as " please verify your " - '' is the correct information, if something is a typographical error. At one point I had wondered if I typed the birth date year with - digits or -. One of the questions it asked me about a vehicle was something I was uncertain of. I had a - Buick, but I was not sure if it was a " custom '' or not ... I presume they use a list of VIN numbers for that system, but manufacturers do n't always have the right VIN numbers attached to extensions of the car name. That could have caused confusion. I wonder where they get this from anyway, since I have opted out of the DMV in Wisconsin. Regardless, I have tried fruitlessly to have them send me a permanent card with my name on it that i can reload, and as far as I can find, there is no way to call them. So, I have spent $5.00 for a worthless card, and have $5.00 on a card ... .it cost me $5.00 to put $5.00 on a card, that I was supposed to be able to use as a reload product that I could use with - , - - etc to buy stuff online. I have a - card that works fine, though they have a software glitch that presumes that you bought a temporary card at the store, and then they were to send you a card. When you have them send you a temporary card in the mail, the system thinks you have been sent a permanent card, and it will not send you a permanent card, which is corrected by calling them and explaining the problem. But with Bluebird by American Express, I can not get a card that I can use as a re loadable debit card.