Amex Prepaid Card Complaint

General purpose card Managing, opening, or closing account

Amex Prepaid card department,

General purpose card Managing, opening, or closing account Georgia

My Serve prepaid debit card account was closed. In this account I had funds confiscated without cause. Nor was I able to get any honest and forthcoming answer as to why my account was closed or when the funds would be returned to me. I have asked on numerous occasions for copies of or access to my billing statement. To this day I have not received anything.

Amex customer in Georgia
Mar 14, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with non-monetary relief

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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