Amex Prepaid Card Complaint

General purpose card Fees

Amex Prepaid card department,

General purpose card Massachusetts

I had opened up a prepaid Serve Amex to use for emergencies. I put $200.00 dollars on when I opened and was just about to add more money when I saw that they had been charging me an almost $6.00 fee every month. This was not disclosed when I opened the account. I am going to complain to them about itto them, but am pretty sure that they will not refund the fees. I was under the impression that this was like an Amex Gift Card that is not allowed to charge monthly fees. So, basically I opened this account so if I was in need in the future I would have at least $200.00 for an emergency. Now after 4 months of fees, my balance is $170.00. By the time I needed it, I would have nothing. This is predatory. It was advertised to help someone build credit, but really they just want fees.

Amex customer in Massachusetts
Dec 06, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with monetary relief

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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