Amex Prepaid card department,
General purpose card Massachusetts
I had opened up a prepaid Serve Amex to use for emergencies. I put $200.00 dollars on when I opened and was just about to add more money when I saw that they had been charging me an almost $6.00 fee every month. This was not disclosed when I opened the account. I am going to complain to them about itto them, but am pretty sure that they will not refund the fees. I was under the impression that this was like an Amex Gift Card that is not allowed to charge monthly fees. So, basically I opened this account so if I was in need in the future I would have at least $200.00 for an emergency. Now after 4 months of fees, my balance is $170.00. By the time I needed it, I would have nothing. This is predatory. It was advertised to help someone build credit, but really they just want fees.
Amex customer in Massachusetts
Dec 06, 2016
* Source: CFPB Complaint Database
Amex response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.americanexpress.com/ |
Phone | 800-528-4800 |
Address | P.O.Box 981540 El Paso TX 79998 |
Amex | |
Amex |
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