Amex Prepaid card department,
There were no fees associated with this account for over a year and I had stopped using it often. On - - I then noticed that I was being charged a monthly fee that began in - 2016. I was not notified of this change and I did not agree to be charged a fee. If I would have known about the fee I would have closed my account in -. I requested a credit to my account from AmEx Customer Service and was denied by a - level manager.
Amex customer in Utah
May 28, 2016
* Source: CFPB Complaint Database
Amex response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File Complaint| Website | https://www.americanexpress.com/ |
| Phone | 800-528-4800 |
| Address | P.O.Box 981540 El Paso TX 79998 |
| Amex | |
| Amex |
Loading similar complaints
|
{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}} {{x.COMPLAINT_WHAT_HAPPENED | preview}}... |