Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Unauthorized transactions/trans. issues New Jersey

I had a Prepaid American Express SERVE Card which was originally for a mobile wallet. I have n't used it in a year and in - received an e-mail my balance was $0.00. and fee could n't be taken in full. I was unaware of any fee. I check and there was a lot of fraud transactions between my - -, - statement and the -/-/- statement. The balance had been around $ -. I called and explained every transaction was fraud. He offered $9.00. back out of my $57.00. After many reps and their fraud dept. they started giving me credits well above my original balance. I tried to explain it was too much and just wanted my original balance back. I closed the acct and they refunded the high amount of $85.00. Now I get an email saying I have a negative balance, so I call and they want $79.00 back. So now that leaves me $5.00 credit from my original $57.00. I ca n't access online statements anymore and their customer service claims they have no access to anything before -/-/-, so they ca n't see my -/-/- balance and ca n't refund me any money. So basically they refuse to do anything. If you go read their Serve - page many people have similar issues and there are many online forums with frustrated customers who ca n't get refunds. I 'm attaching my letter to them which has gone unanswered.