Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Fraud or scam California

Half a year or so ago, my American Express - - account was hacked and used for fraudulent activities. $500.00 was on my account at the beginning of the fraudulent activity. On the first day, the perpetrator used my credit card account which was linked to the OneVIP Serve account to transfer a daily maximum of $200.00. Afterwords, he/she withdrew the money as an " Unauthorized transaction '' ( the money went to an account to the name which I do not have any recollection of, seen when I logged-in at a later date ). The next day, $200.00 was transferred to Serve using the credit card and then withdrawn into the the same unknown name as an unauthorized transaction. At this point, I logged in and found out my account was being targeted for fraud. I called - to gain access to my account ( email, password, & personal information were changed ), remove my credit card from the account, then called - again to submit a fraud


An American Express Serve account representative has told me that the transactions were valid and that they can not recoup my losses.They have closed my account as the representative told me it was standard procedure when a fraudulent activity report is denied. At this point, $400.00 has been returned to me by the credit card company ( - - ) for the two unauthorized transactions of $200.00 each. - is unwilling to recoup the $500.00 I lost from the unauthorized transactions. I have submitted a CFPB complaint a few months ago and no resolution has come.