Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Adding money Texas

I had an over charge from my insurance company - -. I filed a dispute, for the overpaid amount. I was called by Bluebird and told that I would not get a provisional credit. I was then in contact with - -, who told me they sent the whole amount of the bill paid back to my card on - -, -. I still have not received this refund. I called Bluebird AME- every day since - -, and each time I am called I am told a different story. It takes 3-5 days to process refunds. Then it takes 8 days for AME- to process refund. Then I was told that my dispute was closed without ensuring that I got a refund. That it would not be until - -, - before I could get any more information about this dispute from them. Then I was told that my dispute was closed on -/-/-. When I tried to open the dispute again, I was told that the dispute was not closed but the provisional credit was. Then I was told that AME- Bluebird talked to - - last on -/-/-, which is impossible since it was a Saturday, and the corporate office is not open. I was also told that AME- was told by - -, they were processing a refund. I asked for a corporate office number and they would not give me one. No one is trying to help me resolve this problem. I was also told that - - is the reason that I was declined for the provisional credit. I am not understanding why? How can - - dictate AME- Bluebird policies. I orginally filed my dispute on - -, -, and it should be resolved way before - -, -. It 's like they closed the provisional credit, and opened another dispute to extend the 45 days.