Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Unauthorized transactions/trans. issues Pennsylvania

I had an account with the prepaid card American Express Serve. I had this card for a few years without any problems. I used it to load cash to and also for my employer to deposit my pay. I received my direct deposit from my employer ( like I have been doing for the past few months ) on - -, 2016 at - -. That night, I took out a cash withdrawal from the arm in the amount of $200.00. Including the arm fees and Serves fee the total was $200.00. The following morning, I checked my balance like I normally do in the mornings and I had $0.00 in my account. I charged my latest transactions and it showed a person to person debit in the amount of $620.00 to a - -. I do not know a - - nor did I authorize a debit to this person. I never did a person to person debit with this account and did not even know that was possible. After reading about it on -, it says that you can send to anyone 's email. I am unsure if the person has to also have a Serve account.


I put in a claim. I was told that within 2 business days, someone will review my account and the amount of $620.00 would be credited to my account and that I would get a phone call. I called customer service back on - -, 2016, the 2nd business day, because I had not received a phone call nor was the amount credited to my account. I was told that " the day is n't over and they have all day to credit my account ''. My account was not credited that day and it was a Friday so I was not able to call back until Monday. During the weekend, I noticed that I received a lot of weird emails in my aol email account. This is the same email address that I had linked with my Serve card. I received over - emails of spam. After going through the emails, I noticed I received a few emails from Serve. - on Wednesday, - -, 2016 at - - which was the email that I regularly received in the past which says that my direct deposit has been processed. It says the name of my employer and the amount of my deposit. I then received an email at - - on - - 2016 that says my pin was changed. This was not me, I did not change my pin on - - 2016. Then 1 minute later an email was sent saying that my account was debited $620.00 sent to - -. I received another email on - -, 2016 late in the day from Serve. The email stated that my account was in violation of Serves terms and my account will be permanently suspended. ( Emails Attached ) I then called Serve that Monday morning, - -, 2016 and was told that American Express will not be honoring my claim and my account will not be credited. With no explanation. I asked to speak to numerous Managers and Supervisors and was told the same thing. That was it, $620.00 stolen from my account and given no reason why. I DID NOT AUTHORIZE A $620.00 debit on my account to a - -. American Express Serve closed my account and then sent me a check for $0.00 which was what was left in my account. The