Review and analysis of over 238 Home Equity Loan Or Line Of Credit complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 238 official complaints related to Home equity loan or line of credit. Out of the 238 consumer complaints against U.S. Bancorp, 29% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 99% were processed in a timely manner. 8% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
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U.S. Bancorp Mortgage settlement process and costs April 6, 2017 - I am furious of the way US Bank has handle my - of credit. I was asked to provide prove from US Bank offering a settlement. I provided a letter stating US Bank was willing to settle with me if I pay them $19000.00. After I when to a US Bank branch and deposit the $19000.00 US Bank is denying me my settlement documents. Agent - disclose to me there is no record of the document I presented. This is a huge problem because I deposit US Bank the amount they were requesting to settle. This is prove US Bank is practicing fraudulent and deceptive practices in order to deny me any assistance.... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account March 23, 2017 - I paid my US Bank Line of credit off -/-/2016 and the lien was never re-conveyed from my property. I am trying to refinance my home and this US Bank lien is causing a " BIG '' issue and delaying the closing.... |
U.S. Bancorp Mortgage application, originator, mortgage broker February 1, 2017 - I applied for a HELOC with US Bank roughly 5 months ago. During this time I have provided all requested documents and information for the application. I have been given the run-around for months and told almost monthly I 'd get some kind of update. I have received no credit decision even after all this time.... |
U.S. Bancorp Mortgage application, originator, mortgage broker January 4, 2017 - In -/-/-, my wife and I purchased - - - at in - Ca, and I worked with - from US Bank to obtain a lot loan. - with - - - performed the appraisal of my property for U.S. Bank. After the appraisal results were obtained I disagreed with - findings and expressed my feelings to - and US Bank via telephone. I told - with US Bank that I did n't want to conduct business with - or - - - in the future. - said - would not be conducting future appraisals on my property. In the beginning of -/-/- I applied for a new construction loan from US ... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure September 30, 2016 - I have been trying to modify my Heloc loan with US Bank for 2 1/2 years. I sent a hardship letter -/-/2014, stating I had lost my job, and was living on S.S. Also, my daughter had stopped paying on her 1/2 of the loan. Subsequently I have submitted a minimum of - applications for relief. I have sent to the bank all of their documents, albeit sometimes it took a while to gather the info. Many times, the bank claimed they did n't receive the docs, and when they would finally get back to me, the docs had expired. US Bank forced me into bankruptcy -/-/- because they threatened to sell my... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account September 26, 2016 - ten years ago took out a second loan on my house filed bankrupcy 3 yra later tryed to refie wes told didnt owe second stoped paying it. six mounths later was sent late notice i now spent 2 years trying to find out if i realy owed it... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure September 20, 2016 - I recently filed a complaint about US Bank. They held the second mortgage to a home i owned, and I tried and tried to get them to modify my loan, but they never even said yes or no at the time. I ended up losing that home. US Bank sent me something in the mail. They sent me a copy of a note I signed, stating and agreeing that I wold NOT take the - dollars I could have got from their line of credit. They call this their " loan modification ''. WHAT A JOKE! ... ... .... I have been a realtor for over 20 years, i know a little more than the average person. - In reponce, I called US bank up ... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account August 24, 2016 - I have - loans with USBank : a Mortgage and HELOC. -/-/2012, I refinanced my mortgage to obtain a lower interest rate of 3.75 %. Due to the decline in housing values, USBank was unable to roll my HELOC into the new 30 year fixed mortgage. The HELOC was a revolving, variable rate line that could be used or paid down over a period of 10 years and then it would mature and convert to a close ended loan for the next 20 years. When I refinanced, they closed the heloc and told me that I could make interest only payments ( which would vary based on the principal amount ), or I could pay interest ... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure August 16, 2016 - I am having problems with US Bank Loss Mitigation department in processing a short sale and receiving expeditious responses from Short sale personnel, team members and even Executives. The loan is a 2nd mortgage home line of credit and the 1st Mortgage has already been Approved. Paperwork was initially sent on -/-/16 but I did not get a response on receipt and I had to fight with everyone that I spoke in Loss mitigation department until a customer service rep finally who gave me their email address. I sent all documents via email. I was told by the same person that gave me the email addr... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure August 16, 2016 - I had a home looan with US bank. they were the " second '' position.I ended up becomin permanently - and tried and tried to get a loan modification with them but they took months and months, emailing me, but NEVER gave me an answer. the first mortgae. -, was just about to forecloose so, I had to do a short sale. I wonder why US bank didnt offer me a loan modification??? this was back in - the escrow closed on - - -. I sure miss my house. also.. I thought green tree was supposed to give me " relocation assitance '' but they say no, because it wasnt a " short '' wit them. they ... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account August 10, 2016 - My husband and I had a mortgage loan with US Bank. We never paid the loan late. We paid the loan off on - -, 2016. However, the lien on our house has never been released. We have contacted the bank " a lot ''. The bankers are very nice. We have letters saying they are releasing the lien. However, - - we live in, - -, Colorado says the lien has not been released. We are concerned that if we just let this go the lien release will not be completed and we will have more problems in the future.... |
U.S. Bancorp Mortgage application, originator, mortgage broker July 30, 2016 - I went to US Bank to get a home equity line and the appraisal was completely botched. I mean they used comps that were a year old and average prices for my zip code were up 13.7 % versus last year. It appears that the appraiser was completely incompetent or the lending department gave him instructions on a number to come in at.... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure May 24, 2016 - - we submitted the complete short sale package to US Bank for review. Sellers sellers had relocation benefit that would go to the deficiency to US Bank totaling - the benefit expires -/-/- so we asked for an expedited review and were denied. After several calls US Bank manager said she would request the file be expedited. When I called today I was told it was still with the processor and they were awaiting assignment to a negotiator. Please see the attached letter I have provided describing the entire episode. ... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure May 17, 2016 - I am working on an FHA short sale with US Bank - They have not responded to the offer I sent them since - 2015 ... |
U.S. Bancorp Mortgage settlement process and costs April 29, 2016 - I inquired at US Bank, - - - -. in - -, Ca. about a H.E.L.O.C loan. I was informed by the branch mgr. - - I could get the loan At 3.75 % int. for 10 yrs. with free checking. No min. balance or monthly service charge on the account. Also the checking account was optional. If I decided I did not want the checking account the interest rate would then be 4 %. No annual fee on the loan no matter what. At the closing of the loan ( a different mgr. ) I was informed that without opening a checking account my interest rate would be 4.25 % with a $90.00 annual fee on the loan.... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account April 27, 2016 - This is in regard to a HELOC that should have been closed at closing of selling home. US Bank is charging me $75.00 a year for an equity line of credit attached to a home I no longer own. I requested during closing of house and was told that it would automatically be closed since I do not own the own. I then took a statement of $75.00 to - - -, -, US Bank and asked them to close the account. They said sure not a problem. 3 years later, I am trying to buy a new home and this is still showing on my credit and I now owe $220.00. I 've talked to the mortgage loan department and t... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure April 5, 2016 - I have been trying to work out a loan modification with US BANK since 2012, with relationship managers - - and now - - have talked to them once a month without success.Today, totally unannounced, I received a - ( - ) page lawsuit against me from a - -, - # -, - - - - - -, -, ( - ) -, -- notifying me that I have 20 days after the service of this summons to make an appropriate written response in District Court, requiring compliance with Rule 10 ( a ) ( 1 ) and other Idaho Rules of Civil Procedure.I can not afford an expensive at... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account March 11, 2016 - I opened a line of credit with US Bank in - -. During the 7 years, I had the line open, I had exceptional payment history. In - -, I paid off entire balance from with final installment of $520.00 ( per my monthly statement ). At that point, there should have been zero balance and no further activity on the account. I did not receive any further statements from the bank post my last payment of - -. It was not until - -, it was brought to my attention that there was an - balance on my account that resulted a derogatory 30day late in - and a 60day late in -. I i... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account February 18, 2016 - On -/-/16 I contacted US Bank to request payofff amount for my US Bank HELOC. On -/-/16 sent check via USPS Certified Mail for payoff amount as of -/-/16. USPS shows check delivered on -/-/16. Check not cashed as of -/-/16, called to inquire, was told checks take 3-5 days to process, would not be charged the per diem ( $16.00 ) for the processing time, account would be $16.00 each day for the 2 late days ( payment was sent for payoff as of -, but USPS Certified Tracking shows delivery on - ). As of -/-/16, check still not cashed. Called to inquire ... |
U.S. Bancorp Mortgage credit decision / underwriting February 12, 2016 - My name is - - and we have a first and second mortgage with US Bank. Due a business venture that did n't pan out, we eventually had to file a chapter - bankruptcy with a discharge date of - -, -. We were able to get our first mortgage modified after a 3 month pre-trial period in -. The second mortgage was supposed to be modified along with the first but was eventually denied for reasons unknown. We decided recently to apply for again for assistance on the second mortgage modification in - of -, and were eventually granted a 3 month pre-trial that finished in - -... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account November 25, 2015 - After our bankruptcy was discharged money that was in a suspense account through US Bank was applied directly to principal instead of being applied to principal and interest. This has caused me to be 3 months behind on my mortgage per there accounting. We have contacted them on several occasions to no avail. We are receiving threatening collection calls and we can not seem to get a supervisor or manager on the phone. We have spent more than - hours in a Branch Managers office with him recognizing there is an error and trying to assist us via phone to again no avail. They say they will look ... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure October 28, 2015 - My husband lost his job -/-/-. We immediately contacted our - mortgage companies in order to try to delay payments and/ or find out what options were available to help us while he was searching for a new job. - companies had us start loan mitigation/modification '' processes. Our first mortgage company worked with us to move our past due payments to the end of our loan and we were able to catch up after my husband was able to find another job -/-/-. Our second mortgage company, US Bank, literally put us through months of paperwork, faxing at over - pages of documentation, s... |
U.S. Bancorp Mortgage credit decision / underwriting October 14, 2015 - I applied for a HELOC with US Bank Mortgage Division at the end of -. I strongly believe my loan request has not been given proper attention. I am a single woman and this may be a fair lending issue. Below is a timeline of the transactions : Disclosures printed -15I provided the bank with all requested information by -/-/15. The appraisal was completed on -/-/15. On -/-/15 I was asked to submit additional income information, which was submitted on -/-/15. On -/-/15 I received a denial of the original request for $ - with a counteroffer of $ -. I called... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure October 2, 2015 - We are requesting short sale on an - mortgage for a deceased veteran. The formal file was sent on -/-/2015 and additional information was requested and sent on -/-/-. During followup on -/-/2015, calls to the customer service was transferred to multiple places and finally it was moved to and connected to the Single Point of Contact. The single point of contact then informed me that nothing was done on the file and there were no documents received on the field and nothing was done. We did receive email and fax confirmation that the document were received and but the servicer... |
U.S. Bancorp Mortgage credit decision / underwriting September 30, 2015 - I applied for a Home Equity Line of Credit through US Bank. I was recently denied credit and the bank 's explanation is not convincing. When I applied for the loan I stated my income at approximately - a month, - in VA - payments and - in rental income. According to my last phone call with US Bank with Production Manager - - in the Minnesota HQ he indicated that I was rejected for the HELOC because they did not allow my rental income to be considered. US Bank also counted my home and condo mortgage and associated fees against me. When I applied for the loan the representative... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account September 16, 2015 - This is a copy of an email sent to - - of US Bank regarding payment inaccuracies form US Bank. There is no details of what makes up a payment, for interest and principle. Late fees are added in random and reversed. You can see that a payment was made and late fees are added. I am concerned about loan fraud, excessives fees applied and not sure if anyone knows if one can be overcharge for this loan. A audit of the US Bank may be in order. Hi -, I wanted to give you an update on this matter. I received a call from US Bank Operations yesterday, I believe - was her name. She called me ... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure August 13, 2015 - Name : - -Bank : US BankLoan # : - filed bankruptcy in -/-/-. Part of that was a - mortgage ( equity line ) on my home at - - - -, - - KY. I am now in a pre-foreclosure status with that home. I have been working with my Primary Lender, -, and they had approved a short sale. We sent in a settlement request to US bank for the - lien on -/-/- with no return calls. We have called over - times with no answers. Finally we got in touch with someone and they have told us the timeline and the buyer I have will no longer be able to purchase. I Need US Ban... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account August 10, 2015 - I went to pay my payment for my line of credit mortgage loan. I talked to the teller and - -, branch manager. They were not able to give me any details of my payment that I was paying. - said that he only can see that I owe $380.00. I asked about my right to see details. All he can see the amount due, He also said that I have to pay late fees to remain current. No other information is available at the branch. This is so upsetting that one can not see what we are paying on. - said that I have to reaffirm the account in order to see anything. He did offer a amort schedule, but have... |
U.S. Bancorp Mortgage settlement process and costs July 31, 2015 - In a recently closed refinance, the lender ( US Bank ) disbursed roughly 23 % less funds than the final HUD lists in box - ( Total Disbursements to Borrower ). I called US Bank as soon as I saw the shortage of disbursed funds and their explanation was that the it was noticed after the loan closing and signing that the originator obtained an incorrect payoff amount and I should understand that human error happens. The change in structure of the financing took place after all final documents were signed, the changes were not disclosed to me, and I was not given an opportunity to exercise my r... |
U.S. Bancorp Mortgage settlement process and costs July 14, 2015 - - issues:1 : US bank told me that interest on my HELOC will be prime + -. This was confirmed via email after the loan amount was changed. However, my HELOC ended up being prime + -. When I contacted the bank, they told me it is because the amount of loan was changed. However, I have an email from them ( please see attachment ) stating that the interest rate will remain the same even though the amount was changed. US bank will not honor their own promise. 2 : In the closing documents which I signed I was charged a lower amount for the notary than the actual amount. I had to ask for the... |
U.S. Bancorp Mortgage application, originator, mortgage broker July 11, 2015 - USB contacted me because their records on me indicated I should qualify for refinancing my mortgage and equity line ( they 'd tried a year ago ). I wanted to have them all be - loan ; I got told had to be separate and with a 20 yr. on primary. I never signed an authorization to proceed. I got several things in the mail including what to submit - I began sending but had not done all the required documents yet and then saw that the amount of my primary mortgage was in as equity line instead of reverse ( a --fold difference ). I emailed ( the way we 'd been communicating ) asking for the m... |
U.S. Bancorp Mortgage application, originator, mortgage broker May 15, 2015 - MY E- SPOUSE - - - - AND MYSELF OWNED OUR OWN HOME - - - - - OR - AND IN OUR DIVORCE DECREE - -/-/- AND MYSELF - - - - -/-/- - DID NOT DISCLOSE THE SALES FROM OUR MARITAL HOME THAT WAS SUPPOSED TO BE SPLIT IN HALF AFTER LOANS WERE PAID. THE REFINANCE HOME LOAN - OBTAINED FROM HIS EMPLOYER US BANK WHO FIRED HIS WEALTH MANAGEMENT - PENDING INVESTIGATION. - - RULED ON - - - THAT LOAN HE OBTAINED WHILE I WAS IN -, THAT LOAN WAS - TO PAY OFF INSTEAD HE USED HIS EMPLOYER PAID HIMSELF OFF WITH PROCEEDS OF THE... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure April 29, 2015 - I have - & - mortgage w/ US Bank . Unlike others I have a much bigger - mortgage than -. When I went through hardship for few years and tried modify my loans several times but my income is high for the - mortgage to consider modification and got rejected ,- mortgage will not even review my modification package without being able to modify my -. So I was going circle very frustrating without being able to have US bank to find someone to look at my whole situation even after several attempts to modify my loans with submitting detailed letter. Their - and - mortgage is ... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account April 28, 2015 - I writing to inform that on - -, 2015 I received a letter from U.S Bank Home Mortgage stating that as of - -, 2015 I was late - days on my mortgage payments and that failure to bring my loan current ( $3700.00 ) would result in fees and foreclosure. They are stating that my last month paid was - 2015. However, I always receive confirmation letters from US BANK HOME MORTGAGE and I received a confirmation letter from US BANK HOME MORTGAGE stating my payments were process form - payment conf. # - and - payment conf. # -. I did not received a confirmation letter for... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure April 22, 2015 - WelI have been trying to get a mortgage loan modification since - of -/-/2013 on my - mortgage, from the same lender and I have not gotten anywhere with this lender I keep sending in information every - days because they tell me to fill out a application every - days.It has been absolutely mind boggling why they keep stalling me for this long, I know they receive money for each time I fill out this application for modification loan. - dollars I keep talking to different people every time I call, I have requested for a manager or supervisor to contact me that never happened, I ... |
U.S. Bancorp Mortgage application, originator, mortgage broker March 31, 2015 - This complaint is in reference to my Mother, - -..My name is - -, I am her daughter who moved in with her because her doctors said she should not live alone anymore because of her age. She is on this date - - years old. On - -, - she received a phone call from - at the U.S Banks, - - office in -, Ohio. it was in regard to lowering her interest rates on her home equity loan. I was in another room and heard her yelling that she does n't owe a mortgage on her house and her house has been paid off for years. I came into the room and asked who she was talking ... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account March 30, 2015 - My wife and I contracted with a real estate agent for a short sale of our home. We notified all lenders, yet the - lender required repeats on many of our documents, claiming they were unreadable or expired. Finally we were told all of our documents had been referred to the committee. After a months wait we were told they did n't have our real estate agent 's email correctly and our file was now paused. Documents were unreadable or expired. We are in our - extension - expiring at -/-/- - with a viable buyer because of this process. ... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure March 27, 2015 - We had a Line of Credit with US Bank that was included in our 2013 Bankruptcy and has been charged off by the bank. We are trying to sell our house and the bank is giving us the run around about releasing the Deed of Trust in the county records. This is obstructing the sale of our property ... |
U.S. Bancorp Mortgage loan modification,collection,foreclosure March 24, 2015 - I have a - mortgage with U.S. Bank. I had a loss of income due to a job loss. I needed to sell the house. Because the value of the house had fallen, I was upside down in the house. We had an offer to purchase the house that would leave a $30000.00 shortfall. We asked the bank to work with us to either take less at close or lend the balance to me. I have been a U.S. Bank customer for over 20 years and have never missed or been late on any loan payment with U.S. Bank or any other creditor. Regardless U.S. Bank did nothing except ask for paperwork regarding the sale, my financial records, et... |