U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account California

On -/-/16 I contacted US Bank to request payofff amount for my US Bank HELOC. On -/-/16 sent check via USPS Certified Mail for payoff amount as of -/-/16. USPS shows check delivered on -/-/16. Check not cashed as of -/-/16, called to inquire, was told checks take 3-5 days to process, would not be charged the per diem ( $16.00 ) for the processing time, account would be $16.00 each day for the 2 late days ( payment was sent for payoff as of -, but USPS Certified Tracking shows delivery on - ). As of -/-/16, check still not cashed. Called to inquire evening of -/-/16. Was told check was submitted for incorrect amount ; check had been returned to me in mail that day. US Bank held the payoff check from - through -, never tried to contact me. US Bank claims the per diem of $16.00 is owed for each day they held the payoff check ( - x 9 days between - and - ). Check was written for payoff date of -, and I should pay $16.00 per diem for the 2 days after payment was made. It appears US Bank deemed the check to be insufficient to pay off the loan ; did not submit the check for payment ; held the check for 9 days without contacting me, all in an effort to hinder paying the loan off in order to continue collecting the $16.00 per diem. This action is underhanded and should not be allowed.