U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Colorado

I went to pay my payment for my line of credit mortgage loan. I talked to the teller and - -, branch manager. They were not able to give me any details of my payment that I was paying. - said that he only can see that I owe $380.00. I asked about my right to see details. All he can see the amount due, He also said that I have to pay late fees to remain current. No other information is available at the branch. This is so upsetting that one can not see what we are paying on. - said that I have to reaffirm the account in order to see anything. He did offer a amort schedule, but have to order and it takes - days to get it. How can one see what they are paying on. Earlier I called the -. no one can see the account under my ssn but I had to have the accout number of -. They were not able to help me to get information since this is a bankrupt acct and must reaffirm inoder to see or get help. This is just absolute loan fraud, discrimmination and mistreatment of customer. How can I see what I am paying. I told - that I am getting screwed by US Bank since I am not see details. - and his branch is totally powerless to help, all they do is take money. Customer service ca n't help either. US bank needs to investigated for loan payment practices, change terms, amounts of how they can charge. I am not able to get any information of the loan amount changes, rate and terms. One may have to default since this is viewed as loan fraud. Please investigate US Bank.