Home equity loan or line of credit Application, originator, mortgage broker
U.S. Bancorp Mortgage department,
Home equity loan or line of credit Application, originator, mortgage broker California
In -/-/-, my wife and I purchased - - - at in - Ca, and I worked with - from US Bank to obtain a lot loan. - with - - - performed the appraisal of my property for U.S. Bank. After the appraisal results were obtained I disagreed with - findings and expressed my feelings to - and US Bank via telephone. I told - with US Bank that I did n't want to conduct business with - or - - - in the future. - said - would not be conducting future appraisals on my property. In the beginning of -/-/- I applied for a new construction loan from US Bank for my property. I provided the new construction documents and building plans to US Bank and once again my documents and lot were appraised by - - against my wishes. I submitted a complaint to US Bank representative - - advising that I had a conflict with using - - as an - and did not agree with his conclusion. My complaint was never resolved and US Bank proceeded with - - 's appraisal.
to reiterate my disappointment with them using - - for my appraisal. I specifically told them that there was a conflict with using - as an - because I was already disputing the last appraisal that - - submitted. Initially - said he would have another company conduct the appraisal and suggested that I work with - of US Bank to resolve my appraisal dispute. I explain my dispute with - and he stated that he spoke - about my conflict and also agreed to have another company perform my appraisal. After several weeks of working with - and - they both later recanted their statements saying they were not allowed to move forward with another appraisal company. -/-/-, I worked with - to apply for a home equity line of credit with US Bank. On - I received a call from a representative from - - -, asking, " When would it be a good time to have - appraise your residence ''. I stated to the representative that I did not require their services. Once again I contacted - and told him that that - was recommended by US Bank to appraise my residence. I told - that I was submitting a formal complaint and - asked me to send him an email and he would resolve this issue and have another company complete the appraisal. - subsequently scheduled another company which is now scheduled to complete the appraisal -/-/- Please explain how - - can legally get the business to appraise the same property - times in a - year period? Please explain why this is not a conflict of interest. So much for a " - pick of appraisers '' from banking industries.
U.S. Bancorp customer in California
Jan 04, 2017
* Source: CFPB Complaint Database
U.S. Bancorp response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.usbank.com/ |
Phone | (800) 872-2657 |
[email protected] | |
Address | 800 Nicollet Mall Ste 200 Minneapolis MN 55402 |
U.S. Bancorp | |
U.S. Bancorp |
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