U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Home equity loan or line of credit Application, originator, mortgage broker Ohio

This complaint is in reference to my Mother, - -..My name is - -, I am her daughter who moved in with her because her doctors said she should not live alone anymore because of her age. She is on this date - - years old. On - -, - she received a phone call from - at the U.S Banks, - - office in -, Ohio. it was in regard to lowering her interest rates on her home equity loan. I was in another room and heard her yelling that she does n't owe a mortgage on her house and her house has been paid off for years. I came into the room and asked who she was talking to and she said someone from the bank. I took the phone and told - that my moms home had been paid off years ago, - said she indeed had a - mortgage and she was calling to tell her about lowering the interest rate on her homes mortgage. I said that was n't possible but I would bring in my mom the next day. That night I found a yearly mortgage statement she had just recieved a few days


did n't know what the papers I found meant. I told her it Was a mortgage and the lady at the bank was telling the truth. She still does not believe it. It was dated - -, - for a loan of $58000.00. the rate of interest was 9.750 %. and the Maturity date is - -, -. The total repaid with interest will be $ - loan no is - and it was to - - - - - - - - - Ohio - next morning I took my mom to the bank along with my sisters - - and - - - because none of the paperwork she had was signed. When we got to the bank we did meet with - and she pulled up the loan on her computer and my mom said that was signature on the computer screen. There were about - pages to the loan application and she had indeed signed them. There were also - checks written to her for the total of $58000.00 ... - check was payable to her for $150.00. She had been dealing with an employee at the - - branch named - - for years when this loan took place and she completly trusted him. what ever he told her she believed to be true, she keeps saying call - he knows what happened. Our Questions are1.How was a credit inquiry initiated to start this whole process to get her to have a - mortgage. She does n't have the knowledge or vocabulary to come in and ask someone to run a credit check. and is there a copy of the credit report that was used because we do n't recognize some of the companies named on the checks. we want to verify that this debt paid off is indeed hers. I 'm sure her own name would not have been on her own credit report but a check to her is made payable to her with the others on her mortgage loan. 2.Does she have any savings bonds that were cashed, she said she gave them to - and doesnt know what happened them after that. 3. Does - - have any past customer discrepancies while in your employment, and if so should n't we have been notified. 4.Is - - still a U.S.Bank employee he has been the main person dealing with my mother.My mother was - years old when this all was inituated and - years old when we found out by a phone call to lower her interest. This to us is disgraceful. She has had $610.00 taken out of her account since -/-/- and did n't even realize it, until that phone call. Now it has increased to $740.00. a month. She has paid over $40000.00. and still owes close to $50000.00. She said if she signed it it must be true but she 's still saying her house is paid for.