U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Home equity loan or line of credit Credit decision / Underwriting Louisiana

I applied for a HELOC with US Bank Mortgage Division at the end of -. I strongly believe my loan request has not been given proper attention. I am a single woman and this may be a fair lending issue. Below is a timeline of the transactions : Disclosures printed -15I provided the bank with all requested information by -/-/15. The appraisal was completed on -/-/15. On -/-/15 I was asked to submit additional income information, which was submitted on -/-/15. On -/-/15 I received a denial of the original request for $ - with a counteroffer of $ -. I called to accept and no one returned my call. I emailed my lender and shedid not return my email. After several days of no response I called the supervisor who didid not return my call but had the lender call me. The lender said it was still inunderwriting and the letter sent was just a letter they send out and not an actualapproval. She would let me know when it was approved. I returned the offer letter via certified mail with receipt by the bank on -/-/15. On -/-/15 my lender notified me to have my insurance add them


check andlet me know. On -/-/15 I was determined to get someone, other than my lender, to talk to me and after being on hold for 40 minutes was transferred to my. lender. She said she would look into the status. Later the same day I received an email telling me I did not qualify and would have to payoff my car loan in order to get the loan. I replied stating the car loan had not changed nor did my income from the date I received an approval. So after 72 days from the day of disclosure the bank is denying me on income which was in their hands on 9 days after the day of disclosure. I believe this is a violation of Reg B requiring banks to notify customers of a denial within 30 days of a completed application. In addition they provided a letter of approval for $ - and are now saying that letter was not valid. I have documentation and emails to verify all of the above information.