Review and analysis of over 476 Conventional Adjustable Mortgage (Arm) complaints against Citibank
Citibank consumers have reported over 476 official complaints related to Conventional adjustable mortgage (ARM). Out of the 476 consumer complaints against Citibank, 24% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 94% were processed in a timely manner. 3% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Citibank Mortgage credit decision / underwriting March 11, 2017 - On -/-/2016, we accepted an offer from CitiMortgage to refinance the adjustable-rate mortgage we had with them, paying an application fee and locking in a 15-year, fixed-rate of 2.875 %. From the outset, we emphasized that the bulk of our living expenses are funded by automatic monthly withdrawals from our retirement accounts ( IRA, SEP-IRA and a tax-deferred employee savings plan ), in addition to our investment portfolio. After five months and countless hours of complying with Citi 's requirements for documentation - often being asked for the same documents two or three times over - we... |
Citibank Mortgage loan modification,collection,foreclosure March 9, 2017 - My loan originated in -, as a interest only loan. In -, I applied for a Home Affordable Modification Program to run from -/-/- to -/-/- but was breached by -/-/-. In -/-/- the interest only term ended resulting in the monthly premium increasing by $800.00. I received 2 Citimortgage letters ( see attached ) from CitiMortagage dated -/-/- and -/-/- regarding the payments changing. As of -/-/-, the payment was $860.00 by -/-/- the payment was $1000.00 and by -/-/-, $1600.00. In -/-/-, I applied for another HAMP modification and subm... |
Citibank Mortgage loan modification,collection,foreclosure February 2, 2017 - I have been - for over two years during this time I requested a modification 't with Citi Mortgage got the modification approved which increased my payments but that is another story. Every since then which was 2014 I have been having small issues with them getting letters stating my modification was denied I owe back escrow things like this that I was able to resolve until now. They are saying they are foreclosing on my home because I have n't made a payment since - which is completely false and everytime I called and spoke to someone they said they were looking into it and when I got a... |
Citibank Mortgage loan servicing, payments, escrow account January 19, 2017 - We have been trying to get our loan modified since the beginning of -. We have had to send in multiple applications because Citibank closed our original one before it was completed. On - -, 2017 we were told our application was under review. They have since been requesting information we have already provided them. They have not returned emails or been available for scheduled phone appointments. I finally talked to a supervisor today who was incredibly unhelpful and would not advise me on what they needed as far as a profit and loss statement on letter head. She said I would need to t... |
Citibank Mortgage loan modification,collection,foreclosure December 23, 2016 - Citi Home Equity LN - - - CA - Citi holds 2nd lien position. The short sale was started -/-/2016. We have received 1st TD approval on -/-/2016. Citi has taken so long to review their file that we have already had to request one extension from the 1st TD. Citi stated the file went to closing negotiations on -/-/2016. We have been in contact with Citi and they are still stating they do not have a decision on the file. Citi has had ample time to review the file to receive the maximum allowed to a 2nd TD under HAFA guidelines ( - ). The 1st TDs approval letter is now in dang... |
Citibank Mortgage loan modification,collection,foreclosure December 21, 2016 - CitiMortgage consistently gave incorrect information regarding the loan modification process. Each representative gave different information. I talked to -. They also discouraged me from updating financial information and tried to discourage me from appealing and from reapplying for a modification... |
Citibank Mortgage loan servicing, payments, escrow account December 19, 2016 - On -/-/-, I went to a local CitiBank office located at - - - -, -, IL - to move forward with PMI removal. The banker stated he was not aware of how to get this completed but would put me on the phone with a mortgage specialist. I was led into one of the offices at CitiBank and he put me in contact with a mortgage specialist via phone to CitiMortgage, who informed me that he would have someone get in contact with me who would be able to assist me with this request. For a month, I had not heard from anyone from CitiMortgage. This is not the kind of customer service I have ... |
Citibank Mortgage loan modification,collection,foreclosure November 30, 2016 - I have been going through financial hardship since -. I have a mortgage loan and my lender denied me a making home affordable loan modification application in -. My hardship continued and my lender offered me foreclosure alternatives. I decided to list my property for a short sale with a broker in - -, my broker was referred to the bankruptcy dept every time he wanted to discuss my property. The lender claimed that the property was not available to be sold until it is cleared from the BK dept. In - - the bank cleared my property and in - they sent me a notice of default. M... |
Citibank Mortgage loan servicing, payments, escrow account November 1, 2016 - Citibank has denied a Loan Modification on my primary and upon reviewing the limited NPV results they provided, I discovered incorrect income. No mentioned of appeal process, so I come to you for your assistance.... |
Citibank Mortgage loan modification,collection,foreclosure October 26, 2016 - We purchased our home in -/-/- at the peak of the real estate market in our area. As first time home buyers we were excited but uneducated on the varying types of loans. We qualified and received a 10 year A.R.M. loan. We have diligently made the payment every month on time till -/-/- when our rate adjusted and our payment increased $660.00. We were aware of and anticipated the rate adjustment but the actual increase was far more than expected or sustainable with our budget. Over the years, we have reached out to several different mortgage brokers for direction. However the outcome... |
Citibank Mortgage loan modification,collection,foreclosure August 14, 2016 - Since 2010, I have been applying for homeowner assistance with my mortgage loan and my lender has been unwilling to assist, providing me with only canned decline responses after taking an inordinate amount of time to complete the review process. The initial review took over one year, and the most recent over six months. The bank seems determined to foreclose on my home and, therefore, has made no sincere effort to provide any assistance that would allow me to remain in my home, actively pursuing foreclosure the entire time.... |
Citibank Mortgage credit decision / underwriting August 9, 2016 - Aggressive sales pitch and misrepresentations for a jumbo purchase money loan by Citibank 's loan officer, - Sun, - # - which resulted in a declined loan with lower counter offer than originally approved for, higher pricing and fees than promised, and numerous mistakes in documentation causing late closing of escrow.... |
Citibank Mortgage credit decision / underwriting August 8, 2016 - I have had a first mortgage with CITIBANK since - -, there have Never been late payments or any issues with this loan. Recently, we locked in a 2.75 % rate with Citibank for a Refi of the same property. As mentioned no late payments ever and perfect credit record and over - - score for both my wife and I. We already got approved in - - for a HELO loan on this same property by CITIBANK. This loan is approximately a 35 % Loan to Value of property loan based on their last year 's appraisal, so minimal risk to the bank. We have owned the property for 12 years. The lock in perio... |
Citibank Mortgage application, originator, mortgage broker June 22, 2016 - I am a current client of CITIMORTGAGE CO. and I have been trying to refinance my mortgage with them since - 2016. It is now - - of 2016. I am trying to go from a 7 year arm into a 15 year fixed Loan. I have been with CITI for over 10 years and I have NEVER missed a payment. I have an excellent credit score also. Around -. They keep telling me my amount needed close is going up and I need to verify funds. I have done this once already and now they are needing to verify funds AGAIN. It takes them days to get back to me and never follow through with showing me in writing what the figu... |
Citibank Mortgage loan modification,collection,foreclosure June 20, 2016 - Citimortgage is being unfair in evaluating us on a loan modification. They are making it very difficult for us to keep our home and suggesting that we do a short sale when that is not what we wish to do. We were offered a loan modification back in - of -. We were told by - that we may qualify for some government programs that was put into place by President Obama. When the paper work was submitted by - it was declined and we could not understand this decision since we were offered a modification through Citimortgage back in -. We have been passed around to three different repres... |
Citibank Mortgage loan modification,collection,foreclosure June 20, 2016 - CITI Mortgage has sent me Modification Documents for a Mortgage that I do n't want to sign at this time until my previous requests have been forwarded to - and -. This has been an ongoing challenge that I have had with CITI Mortgage since -/-/- when offered a Trial Modification. I have most recently met the terms of 90 day Trial Modification with them and have requested that I be afforded a Modification that is currently ( was in - - before CITI once again foreclosed on my mortgage ) - offered me which would forgive the unpaid interest and penalties. The communication i... |
Citibank Mortgage loan servicing, payments, escrow account June 4, 2016 - Knowing that I live in a region with aggressively increasing home values I decided to reach out to my lender to have PMI removed. I can support the increase in value based off a current appraisal on behalf of my current mortgage provider. My taxes also increased by - last year and close to that the previous year. It is not joke that I am seeing appreciation to my home. Plus, we have invested over $ - in of updates and additions last year. I requested the removal from my lender and they sent a letter saying I met the initial requirements, but an appraisal needed to be completed. Knowing t... |
Citibank Mortgage loan servicing, payments, escrow account May 31, 2016 - On -, 2016 I called CitiMortgage for payoff information on my mortgage loan. I was told that the total payoff amount to pay the loan in full is $30000.00. On - -, I transferred $30000.00 form my Citibank account to CitiMortgage loan account. However, CitiMortgage did not process the transaction as the final payoff and instead processed it as a payment for the month of - ( Principal $170.00, Interest $75.00, Additional Funds Received $28000.00, Escrow $980.00 ). I called CitiMortgage again on - - to correct this processing error and to process it as the final payof... |
Citibank Mortgage loan servicing, payments, escrow account May 9, 2016 - Citimortgage recently sold the servicing rights to my mortgage loan to - - - effective -/-/16. I called both entities on -/-/16 trying to obtain a payoff demand because I 'm refinancing my mortgage and the new loan is about to fund. Citimortgage was not able to provide me with a payoff because they claim they do n't even have my loan info on their system anymore. - - claims my loan info is not uploaded onto their system yet. - - said it will take at least - business days following the official transfer date of -/-/16 for my loan info to reflect on thei... |
Citibank Mortgage loan servicing, payments, escrow account May 5, 2016 - Bank : CitiMortgage. I paid off my mortgage with Citi and refinanced the same with -. Citi has charged me - dollars ( - dollars twice ) saying they faxed me a Payoff Statement, when I do not even have a fax number. They are unable to provide me details on who and to what address ( phone or mailing ) was the payoff statement sent. Citi has also charged me - dollars as " release Fee '' when it is actually Recording Fee. I already paid the Recording Fee to my refinance company ( once for recording that Citi off the mortgage and once for recording that - is on the mortgage ). I ha... |
Citibank Mortgage loan modification,collection,foreclosure April 25, 2016 - CitiMortgage is sending harassing debt collection notices for a loan that was closed in 2013. In 2013 CitiMortgage agreed to a deed in lieu settlement for a loan. The agreement was finalized, agreed by both CitiMortgage 's attorneys and our attorney, and recorded in the Register of Deeds in - County, NC ( where the property is located ). This closing documentation was signed by appropriate representatives from CitiMortgage. The deed in lieu contained wording that no further fees would be sought for collection upon closure. CitiMortgage then placed the property for sale. We believe CitiMortg... |
Citibank Mortgage loan modification,collection,foreclosure April 20, 2016 - This input relates to a complaint I filed that was assigned case number -. Citi Mortgage gave a response, which I responded to on -/-/16. My question was, why was Citi threatening me with foreclosure while offering me a loan modification at the same time. More importantly, I was under a bankruptcy stay when Citi threatened me with foreclosure. I am once again asking Citi to answer this question. They have failed to answer it before in the case number I referenced above. ... |
Citibank Mortgage loan modification,collection,foreclosure April 17, 2016 - In - 2014, I unexpectedly lost my job and my wife was battling serious medical issues. We proactively contacted Citi mortgage and requested assistance with a home refinance or modification. The Citi representative informed us that we were not eligible for any home assistance because we had never missed a loan payment in ten years. The Citi representative told us the only way we could get assistance was to get behind in mortgage payments. In 2014, my credit score was -. It took me ten months to secure out of state employment again and during that time we did fall behind on our home mortga... |
Citibank Mortgage application, originator, mortgage broker April 13, 2016 - My wife and I are to over whelmed with the excuses Citi mortgage has gave us, in order to not assist our loan.We have applied for a government modification many times and Citi mortgage has done everything in there power to pro-long my loan further more behind. In 2012 I received a notice from Citi mortgage stating I was eligible for the Clarity Commitment modification or the National Mortgage Settlement modification based on the national settlement from the lawsuit filed against Citi mortgage. However I never received an approval or denial. We are extremely concern because no one ever returns ... |
Citibank Mortgage loan modification,collection,foreclosure March 30, 2016 - Lender refuses to postpone foreclosure sale to complete borrower 's loan modification review. ... |
Citibank Mortgage loan servicing, payments, escrow account March 18, 2016 - I seek assistance for Loan Modification from CITIMORTGAGE - -. I complied all the needed documents as they required. It 's been several months since they kept telling me that my file is pending review with underwriting. Yesterday -/-/-, I received a letter from CITI that they sold my loan to - - - & it will be taking over starting -/-/-. CITIMORTGAGE has not given me any response or decision on my Loan Modification & they 're doing this transition. Please help me resolve this. Thank you. ... |
Citibank Mortgage loan servicing, payments, escrow account March 16, 2016 - In - while I was in a Trial Modification with Citimortgage that I paid as agreed they foreclosed on my property. That foreclosure was set aside in - and I Citi never contacted me to set up my new mortgage. In -, - they foreclosed again. This foreclosure was set aside by a judge in - -, OHIO since obviously it was an illegal foreclosure. During this time I was contacted by - -, Homeowner Specialist at Citi Mortgage and was told that she would be working with me to set up a new Trial Modification. It should be noted that in - of -, I was contacted by Clear Point and... |
Citibank Mortgage application, originator, mortgage broker February 25, 2016 - Terrible customer service, especially by - - and - -. Applied for pre-approval on a mortgage for a new house and cash-out refinancing on our existing house in order to fund the new property 's down payment. Citi 's feedback ( entirely reasonable ) was that we needed to show more assets sufficient to cover payments during the " double carry '' period when both loans would be in effect. Thus ensued over two months of discussions about how to meet the reserve requirement. Citi 's representatives were extremely slow to respond throughout the process. Once we finally came up with a st... |
Citibank Mortgage credit decision / underwriting February 1, 2016 - It was -/-/- that one of so call Citimorgage representative called and faxed congratulating me that, the HOME AFFORDABLE MODIFICATION PROGRAM that I had applied, has been approved. He said that, I have been approved for an interest rate of 2 % for the rest of the loan peroid, as long as I own my house. He said, all I need to do now is to make three ( 3 ) trail period payment plan, every month of $1100.00 and at the end of the trial period, I will have to make additional payment of $1100.00 for the closing cost. He said each payment however, goes towards my mortgage payment, therefore,... |
Citibank Mortgage loan modification,collection,foreclosure January 6, 2016 - We obtained an interest-only mortgage from - - Mortgage in - ( which filed for bankruptcy in - and is no longer in business ). The loan was transferred to CitiMortgage shortly thereafter and they still own/service it today. The loan is due to fully amortize in - of -. I am concerned that we will not be able to afford the payment at that time. I have made numerous attempts to refinance the loan or discuss potential options/solutions with Citimortgage over the last couple years. Since our home is underwater and it is a jumbo loan, I am told there are no options without signific... |
Citibank Mortgage loan modification,collection,foreclosure December 18, 2015 - I am filing a complaint against Citi Mortgage regarding my review for a - loan modification under the HAMP program. I successfully submitted a workout packet to the servicer. I was told repeatedly that I was quote " in review '' and that the file was being reviewed for home retention under the Government program. I am currently in a toxic interest only loan that is going to reset and my mortgage payment is going to skyrocket, making it impossible to keep my home. I finally received a decision and spoke with my single point of contact - - who stated. " Because you are not late - -... |
Citibank Mortgage application, originator, mortgage broker November 29, 2015 - When checking the alternatives for refinancing my home loan with Citimortgage, I discussed various loan options and was offered a - at 2.875 % and a - interest only loan option at 3.50 %. As I wanted to live a long time in the home, I chose the - option at 3.5 % and was given no guidance or advice in the process. Only several years later did I discover the loan will revert to a 20 year amortization period, with much higher loan payments which I will not be able to afford. Had I realized this fact, I would have chosen the - loan with lower payments after 5 years so I could afford to... |
Citibank Mortgage application, originator, mortgage broker November 19, 2015 - We applied for a mortgage refinance loan with Citibank loan agent is - - with Citibank N.A His NMLS id is -. After getting the loan application and all conditions over to - we were first going to get 3.5 % rate for 30 yrs fix and no closing cost ( no points, no cost ) Loan and - - came back to us stating that he would not be able to deliver it as our loan needed exception so we insisted we need to communicate with his supervisor/manager thats when we received a call from - - - who explained why the rate of 3.5 % was going to be with cost based on this we initiated a ... |
Citibank Mortgage loan modification,collection,foreclosure November 13, 2015 - I have a mortgage with CitiMortgage. They went up on my mortgage to the point that it was almost impossible to pay. I asked for a loan modification and they asked me to stop making my payments for 90 days. I did everything that they asked me to do. while I was doing what they asked they were behind my back the whole while trying to foreclose on my home. This has been going on for a while. They continued to ask me to send them the same papers over and over again. I send them the papers and the process just goes on and on with the same results. This is a conspiracy. PLEASE HLEP ME!! They are ste... |
Citibank Mortgage loan modification,collection,foreclosure November 11, 2015 - I AM ATTEMPTING TO AVOID A FORECLOSURE SALE BY COMPLETING A SHORT SALE TRANSACTION. I HAVE FULFILLED ALL MY OBLIGATIONS IN ORDER TO ACCOMPLISH THIS. CITI MORTGAGE HAS CREATED UNNECESSARY OBSTACLES IN ORDER TO ACCOMPLISH FAILURE. A COMPLETED SHORT SALE PACKAGE WITH A QUALIFIED BUYER WAS SUBMITTED TO CITI MORTGAGE ON - - OF THIS YEAR. CITI DELAYED REVIEW OF THIS PACKAGE FOR A COUPLE OF WEEKS. AFTER THE INITIAL REVIEW, CITI DELAYED PLACING THE FILE IN THE UNDERWRITING DEPARTMENT FOR ANOTHER COUPLE OF WEEKS. THE FILE HAS BEEN WAITING ON UNDERWRITING APPROVAL SINCE - 2015. CITI CLAIMED THA... |
Citibank Mortgage loan modification,collection,foreclosure November 11, 2015 - I have been attempting to get CitiMortgage to refinance an ARM mortgage which currently has a low interest rate. I have contacted CitiMortgage throughout the past few years while the interest rates were low to get out of this loan product. Due to the fact that my loan is not backed by - - and -, they contend that they do not have any options. I have sent several letters requesting a lender option modifiction since the loan guidelines do n't meet their refinancing guidelines as I have been been told in the past. The goal is to get this mortgage in a 30 year fixed mortgage. I would like... |
Citibank Mortgage application, originator, mortgage broker November 3, 2015 - Last summer I purchased my first home and took out a mortgage. When evaluating different mortgage lenders I compared Citibank to - - and -. Citibank was not the most competitive on rate, but they told me that if I chose a Citi Mortgage, I would not incur minimum balance fees on my Citigold bank account after I withdraw funds for my down payment, because the mortgage balance would count toward my total Citibank relationship. I chose the Citi mortgage because of this benefit as I wanted to avoid any minimum balance fees after buying my home, and I wanted to maintain my Citigold status b... |
Citibank Mortgage loan modification,collection,foreclosure November 2, 2015 - My name is - - and I am currently the owner of residence address - - - -, - -, Ca -. My loan is with Citibank. The loan number is -. I have been trying to get a loan modification with Citibank and we were almost successful with it. The loan modification that Citibank tried to give me was tremendously high. Citibank tried to charge me $750000.00 for a condo that market value was $300000.00 on -/-/2015. My monthly payments were going to be $3000.00. I would love to stay in my home but I think it is unfair for me to pay more than what the fair value marke... |
Citibank Mortgage credit decision / underwriting October 29, 2015 - Refinance loan application got declined. 1. I have excellent credit. 2. New payment is going to more than the current loan I have. 3. Mentioned that my loan to income ratio was supposed to be less than or equal to - % but told that it was coming out to be - %. When asked for the basis and calculations, none are provided. 4. Asked to bring $7500.00 more to the table, in the lines of origination fee. When I said, i would not, the loan got declined. ... |
Citibank Mortgage settlement process and costs October 1, 2015 - To follow is a pasted a copy of the letter that I sent to Citibank. CitiMortage Customer Research Team- -, MD -Dear Madam/Sir, Our CitiMortgage payoff statement quoted per diem interest of $84.00 per day. CitiMortgage charged at the per diem rate of $ -CitiMortgage charged us interest at this rate through -/-/2015. The mortgage was paid in full electronically on -/-/2015. The total CitiMortgage per diem interest charge was $ -The correct charge is $2300.00. Please promptly refund the remaining $200.00 due and mail it to our new address listed above. I doubt that this i... |
Citibank Mortgage loan modification,collection,foreclosure September 25, 2015 - In 2009, I was informed by Citimortgage/Citibank via writing that they were foreclosing on my home. At the time I was several months behind, as the interest rate was 9.9 % as a result of ARM increase, and I could not make the huge payment. We tried to renegotiate and get back in good graces, but they would not budge from 9.9 %. We vacated the home, and they let the property sit for over 2 years, making us liable for taxes, maintenance, etc. and never followed through on the foreclosure with the Sheriff. The property was in limbo and I do n't think they even have paperwork as the loan was sold ... |
Citibank Mortgage loan modification,collection,foreclosure September 16, 2015 - We bought our house in 2005 in benefit of our family. We have - daughters and my older mother living with us. We purchased the home with a big down payment and using our savings to fix it. Due to the economy crisis I lost my job and my wife took over all the responsibilities. I was sick and -. CITIMORTGAGE owned my loan and we asked for help to modify my loan. I was approved for Loan Modification HAMP TPP Trial Program. CITIMORTGAGE told me to continue making my payments without skipping any payments. I continued making my payments every month for about 14 month, but they continued askin... |
Citibank Mortgage loan servicing, payments, escrow account August 18, 2015 - I Have a mortgage loan with CITI Mortgage. Since it is a variable loan i have been making $3000.00 principal payments to reduce my balance. I just to include the additional principal with the payment and write down the additional principal amount on the coupon. Several times they misapplied the payment and applied it to the interest and the escrow amount. i have called them many times and it takes a lot of time to get them to correct their mistake. i then talked to a supervisor and was told to make a separate check. I started doing that but every once in a while the payment is miss applied. ... |
Citibank Mortgage loan servicing, payments, escrow account June 23, 2015 - Once again, after processing a mortgage payment over the phone, CitiMortgage misapplied my mortgage payment. ... |
Citibank Mortgage loan servicing, payments, escrow account June 17, 2015 - -Citimortgage (Citi) has abused and harassed my family for over a year and a half. -Citi violated several State and Federal laws, including but not limited to RCW 31.04.027(2), RCW 31.04.027(13), RCW 31.04.290(1). -Citi failed to make any reasonable attempts to rectify the situation, provide appropriate remedies for damages. In -/-/- I applied for Homeowner's Assistance to lower my monthly mortgage payments. My request was denied on -/-/-. A year and a half, - plus written / verbal requests and notices later, Citi still refused to provide me with an accurate and updated a... |
Citibank Mortgage loan modification,collection,foreclosure June 2, 2015 - Please be advised that this complaint involves Citibank and my previous complaint case # -. Please note that the person named answering the previous complaint - - - - is not the party that actually answered my complaint through the CFPB. I spoke with - - today on - different occasions, where she stated she - ) Is a private contractor hired to help out the Agency and Trust Department of Citibank - ) She is not an employee of Citibank NA and - ) she just returned from being out of the office for an extended period of time. At approximately - I was contacted by... |
Citibank Mortgage loan servicing, payments, escrow account May 28, 2015 - mortgage co. foreclosed on our home without any knowledge to usi have tried to find justice before, only to receive spread sheets from mortgage coco. instead of directing the issue, that we were mislead and deceived. we could n't fight fight what we could n't see coming.. is there justice for us? I have a letter and documents attached. ... |
Citibank Mortgage loan servicing, payments, escrow account May 27, 2015 - Citibank is an entity in which - - claims was the Trustee of the securitized trust - - - Trust, in which allegedly my loan is tied to a specific pool of said trust. Please have Citibank confirm their past involvement. Please have the person who answers put their name and position and contact information. The last complaint had no name attached to the alleged response from Citibank. I doubt it was answered by Citibank! I have never even had a letter come from Citibank. I guess I will serve my own documents Friday CERTIFIED under Respa and Tila. We will see what comes of that. ... |
Citibank Mortgage loan modification,collection,foreclosure May 27, 2015 - We began building our home in -. By the time it was finished in - and the real estate market had crashed, we had no choice but to convert from the Citi construction loan to the ARM offered by Citi Mortgage. In - we told them that we were struggling to make payments and that when the payment adjusted up in - -, we would not be able to make the payments. They encouraged us to apply for a loan modification. After months of sending financial information to them they denied our request for a modification, saying we were making our payments and had no need for a modification. In Fall ... |
Citibank Mortgage loan modification,collection,foreclosure May 22, 2015 - I applied for a HAMP modification with CITI and was denied because they said my NPV results were negative. This is only because they refused to accept my additional freelance income of $1000.00 per month, and I provided pay stubs and a profit and loss statement. ... |
Citibank Mortgage application, originator, mortgage broker May 11, 2015 - - It has been since - -, 2015 that I first applied for the refinance. As of today, no decision or counter offer has been conveyed to me. It 's not a new loan and I am not a new customer to Citibank ; my home loan is currently with Citibank and has been for the past several years. Each week, you have requested something, and I have provided the item requested ; I would then get a phone call requesting the same item. My response was, it is in the email that I have sent you. I have sent an email last week, requesting a response, to no avail. I find this process and lack of responsivene... |
Citibank Mortgage application, originator, mortgage broker April 17, 2015 - I had a really bad experience dealing with citibank mortgage department. They gave me a pre approval for a $ - loan based on all the documentation that they asked for. And based on that I went ahead on a contract for a property in -. Nothing changed at my end, all the docs and financial situation remained exactly the same as it was at the time of approval. During the approval time, they made me spend $1300.00 USD on appraisal process, stating clearly that it will be returned back. And when the appraisal came back fine, they said my financial situation is not good for giving a loan. Whe... |
Citibank Mortgage loan modification,collection,foreclosure April 11, 2015 - . I have been trying to work with Citi mortgage to obtain a loan modification to stay in my home. However they have not been willing to help me. There service department has lost my file - different times and claimed that I never started a loan modification. They have issued me just in the last seven months - different customer support specialist ( - - ) Which would not return my phone calls and would not return email in a timely manner. Out of the blue they pulled her out of the case and then we got ( - - ), which seemed to be very kind, understanding, and very accommodating... |
Citibank Mortgage loan modification,collection,foreclosure April 10, 2015 - Client applied for a loan modification and was denied because they calculated her income in error. The lender recalculated the income and then denied her because her housing to income ratio was 31.42 % and needs to be 38 % or higher. On -/-/-/-/2015 I called the lender spoke to a supervisor and he said for the in house modification 38 % or higher is correct and the loan is a DSI ( daily simple interest ) and not HAMP modifiable. I asked him what HAMP rule or guideline precludes modification of DSI? he said certain investors do not have to follow HAMP guidelines even if they service the... |
Citibank Mortgage loan servicing, payments, escrow account April 6, 2015 - I have a mortgage with Citi-mortgage and have not been - days late with them. They keep calling about the mortgage payment for - even though it is - - ( within the - day grace period ). The worst part of the matter is, they keep calling my relatives from another state which never gave them that information. Citi-mortgage took it upon themselves to skip trace those numbers even though they have my contact information ( it hasnt changed in the - years I have had the mortgage. ... |
Citibank Mortgage loan modification,collection,foreclosure March 29, 2015 - We bought - - - - - - Ma - in - -. In - of - we had a major flood. We were not in a flood zone.Had over - ft. Of water in our home and had to get taken out by boat. Town said it was a once in a lifetime event. Due to having no flood insurance ( not required, not in flood zone ) we had to drain my retirement over $30000.00, took out home equity line, and got loan through FEMA for $51000.00 for repairs. We were then required to get flood insurance to receive this loan. For the next 4 years there were no problems. So we now believed this was indeed a freak ... |