Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker California

When checking the alternatives for refinancing my home loan with Citimortgage, I discussed various loan options and was offered a - at 2.875 % and a - interest only loan option at 3.50 %. As I wanted to live a long time in the home, I chose the - option at 3.5 % and was given no guidance or advice in the process. Only several years later did I discover the loan will revert to a 20 year amortization period, with much higher loan payments which I will not be able to afford. Had I realized this fact, I would have chosen the - loan with lower payments after 5 years so I could afford to live in the home. I have asked Citimortgage to consider the facts and provide an alternative but they have refused to help.