Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker California

We applied for a mortgage refinance loan with Citibank loan agent is - - with Citibank N.A His NMLS id is -. After getting the loan application and all conditions over to - we were first going to get 3.5 % rate for 30 yrs fix and no closing cost ( no points, no cost ) Loan and - - came back to us stating that he would not be able to deliver it as our loan needed exception so we insisted we need to communicate with his supervisor/manager thats when we received a call from - - - who explained why the rate of 3.5 % was going to be with cost based on this we initiated a change to - Arm rate of 3.375 % with 0.875 % in lender credit and this was confirmed by - - and we have received communication from Citibank re this change and GFE too. we had made very clear to MLO - - and - - - that we would only spend for the appraisal once we have conformation from them that only condition left is the appraisal and so we did the appraisal too. I fail to understand that in


switched us back to 30 yrs fix rate with cost and this is after we had confirmed that we were ok to proceed with - Arm rate so we deiced to pay for the appraisal. we have wasted our time Money and all we are getting in the email from - - is disrespectful emails and threats that he will not do anything on our loan at all, because i wrote to him and his manager how we feel that we have been lied to. i call this Bait and Switch or booth closing loans which this MLO is doing with us. My Name and information is- - loan # - - - -, CA -My email id is -- direct # -