Citibank Mortgage Complaint

Conventional adjustable mortgage (ARM) Credit decision / Underwriting

Citibank Mortgage department,

Conventional adjustable mortgage (ARM) Credit decision / Underwriting California

Aggressive sales pitch and misrepresentations for a jumbo purchase money loan by Citibank 's loan officer, - Sun, - # - which resulted in a declined loan with lower counter offer than originally approved for, higher pricing and fees than promised, and numerous mistakes in documentation causing late closing of escrow.

Citibank customer in California
Aug 09, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20147/20149/201411/20141/20153/20155/20157/20159/201512/20152/20164/20166/201610/20161/20173/201702.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankCredit decision / Underwriting2.2%71.7%6.3%10.3%4.0%3.6%1.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit decision / Underwriting0.6%6.3%5.8%1.2%2.2%5.6%77.1%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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