Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Virginia

Citimortgage is being unfair in evaluating us on a loan modification. They are making it very difficult for us to keep our home and suggesting that we do a short sale when that is not what we wish to do. We were offered a loan modification back in - of -. We were told by - that we may qualify for some government programs that was put into place by President Obama. When the paper work was submitted by - it was declined and we could not understand this decision since we were offered a modification through Citimortgage back in -. We have been passed around to three different representatives since our process began back in - - and each representative does not fully read our entire case file. I believe this leads to poor judgements and decisions on our behalf. I have attached a file with extensive details and facts.