Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account
Citibank Mortgage department,
Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California
Citimortgage recently sold the servicing rights to my mortgage loan to - - - effective -/-/16. I called both entities on -/-/16 trying to obtain a payoff demand because I 'm refinancing my mortgage and the new loan is about to fund. Citimortgage was not able to provide me with a payoff because they claim they do n't even have my loan info on their system anymore. - - claims my loan info is not uploaded onto their system yet. - - said it will take at least - business days following the official transfer date of -/-/16 for my loan info to reflect on their system. Due to their transitional mistake a customer ca n't even obtain a payoff during the transfer. Please help.
Citibank customer in California
May 09, 2016
* Source: CFPB Complaint Database
Citibank response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File Complaint| Website | http://online.citibank.com/ |
| Phone | 800-870-1073 |
| Address | 701 E 60th St N Sioux Falls ND 57104 |
| Citibank | |
| Citibank |
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