Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account New Jersey

On -, 2016 I called CitiMortgage for payoff information on my mortgage loan. I was told that the total payoff amount to pay the loan in full is $30000.00. On - -, I transferred $30000.00 form my Citibank account to CitiMortgage loan account. However, CitiMortgage did not process the transaction as the final payoff and instead processed it as a payment for the month of - ( Principal $170.00, Interest $75.00, Additional Funds Received $28000.00, Escrow $980.00 ). I called CitiMortgage again on - - to correct this processing error and to process it as the final payoff. They still did not correct the amount of interest that was charged for until the payoff date of - -. I have written and called CitiMortgage numerous times in the last three weeks, however, they will not give me an answer as to why they have charged me interest for the entire month of -, when I made the full payoff of loan on - -. According to the payoff statement my escrow balance should be $2700.00 after the payoff, however, by overcharging me the interest for the month of -, CitiMortgage took money out my escrow and lowered the escrow $46.00 to $2600.00. It is a small amount of overcharged interest but it is wrong as a matter of principal should be corrected.