Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

Citi Home Equity LN - - - CA - Citi holds 2nd lien position. The short sale was started -/-/2016. We have received 1st TD approval on -/-/2016. Citi has taken so long to review their file that we have already had to request one extension from the 1st TD. Citi stated the file went to closing negotiations on -/-/2016. We have been in contact with Citi and they are still stating they do not have a decision on the file. Citi has had ample time to review the file to receive the maximum allowed to a 2nd TD under HAFA guidelines ( - ). The 1st TDs approval letter is now in danger of expiring AGAIN. The homeowner will not be able to receive any relocation funds, since the HAFA program is now expiring. At this point Citi will not even respond to us. They continue to transfer the file, ignore our phone calls and emails. This is rather troubling considering the borrower is a - service member.