Loan Care Conventional Fixed Mortgage Complaints

Review and analysis of over 266 Conventional Fixed Mortgage complaints against Loan Care

Loan Care consumers have reported over 266 official complaints related to Conventional fixed mortgage. Out of the 266 consumer complaints against Loan Care, 16% were disputed by the consumer (i.e. the consumer was not happy with how Loan Care responded to their complaint) and 98% were processed in a timely manner. 1% of consumer complaints against Loan Care resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop harassing phone calls, know your rights and what you can do to stop them

Stop Calls

New Conventional Fixed Mortgage Consumer Complaints


Loan Care Mortgage loan servicing, payments, escrow account

April 13, 2017 - my mortgage company which is meant to be paying my property taxes has not paid -/-/- and are late paying 1st installment of -/-/-, they are showing an amount of $5900.00 paid twice a year in the amount of $2900.00 each payment, they only paid $710.00 but they showed on my account they were releasing $2900.00, im now delinquent with the -/-/- payment which is short $2000.00 as i received bill for $340.00 which i personally paid. I have been emailing and calling them since -/-/- and i get no answer from them each time...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

April 10, 2017 - My loan transferred to Loan Care in -. They boarded the loan incorrectly saying that I did not have a homestead exemption. They failed to notify me and failed to maintain my homestead exemption per RESPA requirements. I have now overpaid my taxes by over $1000.00 since - and they continue to raise my escrow payment. I had to go work with the - County Central appraisal district on my own to the the exemption updated for - and -, however they would not do anything for me on - and -. I expect Loan Care to fund my escrow account for - and - for the amount I was overpai...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

April 5, 2017 - We bought our home and it closed escrow on -/-/-. The home belong to - it was a bank own property. We got a home loan with - the loan was set with out impounds just paying principal and interest. On -/-/-, I received a letter stating that an escrow account had been set up for a loan because some taxes were owed. I called the mortgage company and sent them proof that i am up to date with the taxes and insurance. I found out the taxes were owed by - please see attached tax statement. On -/-/- - sold my loan to Loancare who raised my monthly payment from $1200.00 to a...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

April 4, 2017 - I have our monthly mortgage to be set to a monthly draft on the - of the month currently through Loan Care and it was through - prior to - set for the same monthly draft date. - always sent through the payment request on the - and it would show pending on that day through our bank account, per my verbal agreement with Loancare that we set up after receiving a phone call that our mortgage had been sold after we were already two months behind on payment. I was told I would have received a letter. However, I never received a certified letter stating that and that would be the expec...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

March 29, 2017 - Hello, Our mortgage is in good standing and was recently transferred to a new provider. We requested specific information regarding our accounts PMI. We wanted to know what our monthly cost is and if it could be eliminated from our account due to our good standing and additional principle. In the event our account did not the correct debt ratio, We wanted to know how much additional principle would be required to eliminate PMI. We called to make this request and was told to contact the organization through their website. We contacted several times through the website, received a tracking num...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

March 27, 2017 - My mortgage servicer, Loancare, paid taxes from my escrow account twice, each for a different amount, in -/-/2016. The result was that the escrow account was overdrawn. The tax assessor 's office only has a record of Loancare making a payment once. Loancare is now charging me the difference in my escrow account on a monthly basis. The previous mortgage payment was $2000.00 and the new payment is $3400.00. I have contacted Loancare several times regarding this and they have not yet provided a correction or explanation....

Read more

Loan Care Mortgage loan servicing, payments, escrow account

March 25, 2017 - Starting from the date this company has purchased my mortgage, they have a practice of taking my extra principal payments and placing the amount in suspense, thus depriving me of the interest reduction on my loan. They hold my money free of interest and do who knows what with it....

Read more

Loan Care Mortgage loan servicing, payments, escrow account

March 19, 2017 - The note on our home located in - California allows us to pay our mortgage to LoanCare right up to the -/-/- of the month, I pay it through my bank with online banking so I 'm never late. however despite paying LoanCare on the fifteenth of the month they always send me a late payment notice demanding and extra $50.00 as a late fee multiple times with a letter, however, we are not late. If I thought there was a problem with my bank then I would file a complaint with the Controller of the Currency, but my bank pays everything on time as reflected in my credit report scores. I have alre...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

March 19, 2017 - - - sold my mortgage to -. I have been paying $50.00 to $100.00 more on my mortgage every month for at least 3 years and maybe more than that yet it seemed as if the principal never went down. So then - sold my loan to Loancare. I did n't even get one payment in and they raised my payment yet I know taxes did not go up because the value of my condo has gone down. It was one of the first payments of the year and they found a way to bilk me out of almost $200.00 because they say there was n't enough money in escrow. Of course there is n't it was only - so nothing had accrued...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

March 14, 2017 - My mortgage was sold to Loan Care Servicing in -. My payment was duplicated on - -, ( my fault ) and requested a refund. After numerous faxes, emails and phone calls, by - - my payment was still not refunded. Since I 've never been late on a mortgage payment and since it was so close to my next payment due date, I requested them to recast my payment to - - payment. I was told every time that it 'll take a few days. I called on - - and spoke with a " supervisor '' and she gave me her word that the payment was going to be applied to my - - payment by - -. I...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

March 13, 2017 - On -/-/2017 we sent the proceeds from sale of our previous home to LoanCare, " a - company. '' Today, -/-/2017, LoanCare 's website states that our outstanding principal balance is $32000.00, down from an original loan amount of $330000.00. Obviously LoanCare received the priority mail envelope that contained a cashier 's check AND a cover letter requesting cancellation of PMI. [ Please see attachments. ] However, as of today our account information on LoanCare 's website states the next payment due is exactly the same amount as all previous payments. When I finally got through to a...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

March 12, 2017 - I refinanced my home in -/-/- with -. The collected taxes due - $1800.00 - were to be paid from the closing proceeds. They also collected $600.00 initial escrow for making my homeowners insurance payment which was due in -/-/-. Before I could make my first payment, the loan was sold to LoanCare ( a - company ). Everything seemed fine until sometime in -/-/2017, I received a notice that my homeowners policy has been cancelled due to no payment received. After a call to LoanCare, they made payment to restore my insurance. It was at that time, I noticed my escrow balance was...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

March 8, 2017 - Upon turning over my mortgage from the originating bank to LoanCare, I advised and provided them with documents showing that the Homeowners and Property taxes had been paid, up front and in full. I asked that they remove the escrow whereas they provided me with steps that I needed to perform to begin the process. I followed their steps, providing them with their compliance and they still continued to collect escrow. Every one of the 32 phone calls leading up to this day, their agents gave me a textbook response that there is a cycle and it will be deleted within 5-7 business days. Well, I call...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

March 7, 2017 - LoanCare A - did not collect enough in escrow for 2 years and sent a letter increasing my mortgage payment by $540.00 per month. I can not afford to make such an extreme increase in payment per month....

Read more

Loan Care Mortgage loan servicing, payments, escrow account

March 6, 2017 - My home mortgage loan was sold in fall -/-/- by -. I was directed to send payment to -, which I did for the -/-/- payment. I have the cashed check copy and evidence of my account being debited. Then I was directed to send payments to LoanCare. I have sent in all payments and have not missed any months. LoanCare will not recognize this payment and sends delinquent notices, saying I am behind on my mortgage payments, which I am not. Since -/-/- to present, I have twice called LoanCare customer support to resolve this. Each time I was instructed to fax an explanation, copy ...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

March 2, 2017 - I have - mortgages with LoanCare and for the past 3-4 months I have been trying to sort out a missed payment. I pay through my bank and all payments appear to have been made on time and I have proof of payment documents. I have attempted many times to sort this out with LoanCare via phone and email to no avail. I leave messages ( as they say wait time can be up to 10 minutes ) but no one ever returns the calls. I have sent emails with proof of payment information but they have only responded 1 time and their response was incomplete. I am selling the - home and will close today. When I re...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

February 28, 2017 - My mortgage provider, -. My Loan Care ( www.myloancare.com ) reported me as delinquent in early -, in violation of the rules which give me a grace period for the acquisition. I called and spoke to a representative who said I would not be reported to the credit agencies. While seeking a loan on -/-/2017 I was told that I was reported to the credit bureaus as delinquent. My urgently needed loan was rejected and I am unable to get My Loan Care to remove this delinquency. My loan number is Loan Number is -...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

February 26, 2017 - In short, our Title Company and original Mortgage Company both paid our real property tax for the second half of -/-/- (due on -/-/-)- paying double for our 2nd half property taxes and depleting our escrow account. Additionally the original property tax amount that was supposed to be withheld was based on a -/-/- DC appraisal rate (not our new development home), so there was additional property taxes needed to be paid. The Loan was transferred to LoanCare- in late -/-/-, and they immediately decreased our loan amount by - a month. I called and asked them why they d...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

February 23, 2017 - My mortgage loan was transferred from - to LoanCare, LLC in -/-/-. At that time, I sent a letter to LoanCare, LLC and enclosed a copy of my -/-/- property tax bill which was due in -/-/- ( - ) and -/-/- ( - County ) as well as a copy of my insurance policy and my bank information so they could begin auto-draft of my mortgage payments. LoanCare, LLC failed to pay my property taxes from my escrow account and on -/-/-, I received a Notice of Intent to Issue FIFA from the - County Tax Commissioner. I immediately contacted LoanCare, LLC and emailed the customer ...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

February 16, 2017 - RE : Case number : - NOTE : See attached hazard insurance payments ( 2 ) from -. The attached PDF file with the cancelled checks from the hazard insurance company shows that there were two payments to - - - to completely pay the insurance in full. The annual premium was $1900.00. - - received the first payment on -/-/- in the amount of $1300.00, and the second payment received on -/-/- in the amount of $550.00 totaling $1900.00. The mortgage was sold from - - to Loan Care on - -, - several months after the Hazard insurance was paid...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

February 16, 2017 - In - of -, I received an escrow reimbursement check from LoanCare because they said we had an overage in our escrow account. I called them and explained that they needed the money in my escrow account to pay my summer taxes and sent the funds back to them to deposit into my escrow account. When I received my - year end statement from LoanCare, I realized that they never paid my summer taxes from my escrow account. I called on - -, - to ask them why and they said that the issue would be resolved by - - and that someone would call me by then to let me know. When I had n't...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

February 15, 2017 - Purchased our home in - of -. Our - payment was made in - of -. Loan care servicing center was responsible for taking our payment and process it. We made our payments on time every month and never sent in a payment, I always called and spoke to someone and they made the payment as an ACH transaction.. Our mortgage was sold in - or - to -. We continued to make monthly payments to them via phone. It was n't until - that we called to make a payment and were informed we were 30 days behind. After many phone calls we disputed a missing payment they said we had in - -...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

February 10, 2017 - The mortgage service company Loancare accepted my - payment, but did not credit my account. Despite several phone calls they started sending certified mail threatening foreclosure. I made 3 payments in -, but the notices continued. I have now logged over 30 hours on the phone with this company and provided my cancelled check image 7 times. They repeatedly promise to look into the issue or elevate the issue, but now its been 3 months and they still have my money with no credit to my account....

Read more

Loan Care Mortgage loan servicing, payments, escrow account

February 8, 2017 - I DO NOT TRUST Loan Care, regarding my mortgage account transfer from - -. TO Loan Care has been a disaster since Loan Care bought the loan from -. I was given notice by -, and Loan Care on ( received date ) -/-/- and -/-/- respectively notifying me of the change of loan ownership. HOWEVER, though - has stated to me that the escrow account was paid up and scheduled and receiving payments accurately and timely, with an ending escrow transfer amount to Loan Care of $1000.00, Loan Care in less than 30 days shows a escrow shortage of $830.00 in their -/-/...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

February 6, 2017 - My loan was held by -. I requested a recasting of the mortgage in early - and sent them a check for $170000.00. I was informed my loan was sold to LoanCare effective -/-/- and they returned my check. I contacted LoanCare - to request instructions for recasting and to whom I should send my check. After six days they did not respond. I contacted them again and was told they would email me instructions. Another week passed and I heard nothing. Finally they did respond and told me it would take 10 to 20 business days to get an answer. I had to involve my original loan company - ...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

February 6, 2017 - As of -/-/-, LoanCare ( previously - ) has not corrected a payment mistake on their part ( of which they have admitted ) that goes back to -/-/-. As a result of this neglect, my credit report contains errors, falsely stating that I have missed payments, and consequentially affecting in negative financial ways my potential application for a loan. After contacting the company multiple times since their original mistake in -/-/-, I was assured each month, sometimes multiple times a month, that the issue had been resolved when it in fact had not been resolved. Had I not been clos...

Read more

Loan Care Mortgage credit decision / underwriting

February 3, 2017 - Hi - I need help with loadcare. They are charging me late fees when late fees should n't be applied and can not help with this issue via phone support. They 've told me several times that I have to go through their email services, which I have for the last four months and the emails go un-responded to. The good thing is they send you an email which shows that the email has been received and sent. What are my options? Link : - : - - -. - - - Loan number : - I need all late fees, that should n't have late fees applied back to my account. Thanks -...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

January 24, 2017 - Open letter to LoanCare CEO - -, Senior Vice President, Loan Administration -, Executive Vice President and Chief Operating Officer -, Senior Vice President, Client Relations -, Senior Vice President of Loan Conversions & Escrow Department I bought a house two years ago. My loan was sold twice. The current loan servicer is LoanCare LLC. The county in which I live sent me a property tax bill in -/-/2016 which is normally paid by the mortgage servicer who manages the escrow account. - went by without a payment by LoanCare LLC to the county for taxes. I received a follow-up le...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

January 24, 2017 - My loan was transferred to LoanCare on -/-/-. They told me I had to make a one-time payment for -/-/- because auto monthly payments would not kick in until -/-/-. In early -/-/-, I made a one-time payment, which included $5.00 late fee because I did not pay before -/-/-, and I enrolled in auto monthly payments as well. The one-time late fee was supposed to be refunded because ( a ) it was impossible to make a payment before my loan was transferred and ( b ) they are not permitted to charge late fees in the first month. Contrary to what i was told, the auto monthly pa...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

January 23, 2017 - My mortgage was sold to Loancare and the immediately increased my payment to $1500.00. My previous payments were $760.00, with - - -, who sold my loan to Loancare, LLC of -. I had filed a complaint with the - office. The terms of my loan have been completely changed. I 'm now being billed at the rate of -. My interest payments are higher and my principle payments are lower. loancare has illegally rewritten the terms of my mortgage. Please review my case and inform me of any pending class action suits against Loancare. sincerely, - -...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

January 12, 2017 - -/-/-, during the time taxes are paid, we refinanced our mortgage. At the time, our lender, Loancare paid our taxes of just over 5k and also our title company at our closing paid too. I called county to see what happened and they told me they received payments from title company and that Loancare should reimburse us what they tried to pay ( $5000.00 ). Since -/-/-, I have called Loancare to find the status of our money 8-10 times. I have - documented calls of who I 've spoken to, however, I get the same answer, " we are having your issue escalated to our tax department and they ...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

January 10, 2017 - I was dbl charged for a mortgage payment -/-/2016. As soon as I realized what had happened I called to get the issue resolved. The representative at that time said there was nothing that they could do until they had proof that the check had cleared. The check cleared, The automatic debir payment also cleared at that time and I have sent their reps proof by sending electronic screenshots and copies of the bank statements to that effect. Evidently this is not proof enough for them. They want extra effort on my part to contact the back and receive additional documentation that the bank said...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

January 7, 2017 - Loancare VA - - was serving my mortgage and o/a - - - they sent me a letter stating my loan was being sold to -. I paid my - - Mortgage payment $2600.00 on - - -. On - - I turned my autodraft off as well. On - - - Loancare withdrew another - - payment of $2600.00 from my checking account. My main issue is this second - - payment is not reflected in any Loancare statement or loan balance. Ihave logged in everyday to my account and there is no update. I have no written record except the autodraft showing it was taken from my checkin...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

January 5, 2017 - In -/-/- ( or early -/-/- ) I received a letter from my mortgage company ( referred to as Company A ) stating that they were selling my mortgage loan to another company ( referred to as Company B ) as of -/-/-. They also informed me that I had an escrow shortage of $2600.00. ( Since my mortgage payment had been the same for two years I figured they realized this when they pulled their financials together for the sale. ) Since I could not afford to pay this lump sum, nor have the payments spread over only 12 months, I spent many hours calling and/or emailing Company A requestin...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

January 5, 2017 - -loancare purchased my account from stongate mortgage. My payment was - with taxes, interest, and principal. Insurance is paid in full and not inside the payment, as per the closing Docs. Upon purchasing my loan. loancare autodebited the right payment, and then then immediately raised the payment to - the escrow being taken out was - every month. The total expenditures from that escrow account are - per YEAR. I applied for a another mortgage on a different piece of property and put my current obligations as a - mortgage payment. when they asked for proof and I went into my lo...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

January 5, 2017 - After purchasing my home, for over two years I was with my original mortgage company, and was not late one time in payments due to being able to use automated payments with online banking. In the -/-/2016, I received notice my mortgage was purchased by LoanCare LLC. When the time was right, I changed the payment address through online banking and paid - payment. Seeing that this went through just fine, I had not seen there was an issue, and when - payment came due, it was paid via online banking automatically. This payment was made -/-/16. It was n't until the first week of -,...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

January 4, 2017 - My mortgage loan was sold to LoanCare ( http : //www.loancareservicing.com ) in -, which I did not request or approve. Although, according to their customer support specialists, a welcome letter and - loan request letters were sent and several calls were claimed to be called, I did not receive any of the letters or calls since I moved to a new place and traveled a lot for new job. Even though I set up a mail forwarding service, I did not receive any of the mails so far. The records of phone calls, according to your customer support specialists, can not be found in their system. I was t...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

December 30, 2016 - I refinanced mortgage loan from LoanCare to -. LoanCare paid taxes ( escrow account ) as did -. LoanCare paid taxes knowingly paid taxes even though they were informed on -/-/2016 that refinance was happening and they had given documents to - ( new lender ). I have been trying to work with Loancare since -/-/2016 to get my money back as Tax collector only received tax money from -. LoanCare has consistently misrepresented where my money is. I have documentation $ returned to them on -/-/-. LoanCare 's representatives have been either ill trained as their information does n...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

December 28, 2016 - I have a Mortgage with Loan Care which was paid on -/-/2016 using my on-line pay bill as it is every month and the company is charging me a late fee because the funds were n't received by the - of the month. This is the second time Loan Care has stated they did n't get our payment on time. 1st time they stated that they saw our payment was made on time and they would " waive our late fees '' even though the payment was made on time. This time they stated that they could n't see the payment being made. I offered to give my the confirmation number of the payment which - employee ID -...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

December 17, 2016 - On - - I first contacted LoanCare- to request that they take the funds from my escrow account and pay the property taxes in the amount of $3200.00 immediately. We were in the process of refinancing our mortgage and needed proof that the taxes had been paid. I was told to submit a written request and also to fax the request to their tax department. After hearing nothing for over a week - I called and spoke to a " customer service '' representative who told me to submit everything again since the first contact I had with this company had given me incorrect fax number. I repeated the p...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

December 14, 2016 - Error Resolution Notice under 12 C.F.R. 1024.35 Mortgage Loan Number : - I'am writing to request correction of the error described below in regard to the mortgage on my property at - NY -. My servicer was changed without my knowledge, I never received information regarding the change. My payments with my previous servicer was auth drafted monthly from my bank account never any late or delinquencies. I noticed my payment had not come out of my account and I contacted my previous servicer - who informed me my loan was transferred to another servicer and I should wait to receive docum...

Read more

Loan Care Mortgage loan modification,collection,foreclosure

December 6, 2016 - I had made - trial payments with - and my loan was sold to LoanCare -. I have contacted LoanCare and they wo n't speak to me. My housing counselor has submitted an authorization and re-submitted all my updated document, including proof that I 'm the owner of record and proof of my - - payment in hopes of quickly finishing the modification and simple assumption process. The documents were faxed to the fax numbers provided by LoanCare for authorizations and loss mitigation departments on -/-/16. The housing counselor follow up on -/-/16 and LoanCare still did n't have ...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

November 30, 2016 - My loan was sold to LoanCare and my first payment was due -/-/16. I sent it off via my electronic bill pay on -/-/16 and went out of town for 3 weeks. Upon return in late -, they called and said they had not received it. That day I sent an email with proof of payment from my bank account, and they said they would research and contact me in 48 hours - they did n't. I called them ~1 week later, they were researching and confirmed it would n't be on my credit and they would waive fees. I called ~1.5 weeks later, after some back & forth ( they misapplied - pmt as - pmt ) I res...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

November 30, 2016 - I submitted a payment yesterday - -, 2016 to Loancare from my - and - online banking account ( - ) in the amount of $2200.00. My loan number is -. The confirmation number for the payment is -. I checked today both online and on the phone with Loancare and they have no record of having received this payment, and thus the money seems to have disappeared. Under normal circumstances, I would be more patient and wait, but - ) my loan is being transferred from Loancare to - effective tomorrow, - -, 2016 and - ) Loancare has failed to issue a statement reflecting...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

November 29, 2016 - I have a mortgage through Loancare, with loan number -. I made a payment on - -, 2016 for $2200.00, but as of today, - -, 2016, Loancare has not issued a statement reflecting this payment, and therefore has not indicated that another payment for the same amount is due on - -, 2016....

Read more

Loan Care Mortgage loan servicing, payments, escrow account

November 23, 2016 - I paid off my mortgage with Loancare / - - over two months ago and they will not send a release of trust deed to the county clerk, nor send me the cancelled promissory note, etc. Each time I contact them they give me a different story and a run-around. One time they say it was sent to the County the day after I paid it off ( the county has no record of receiving anything ), another time they say it has n't been sent to the county yet ( which is simple for them to do ), etc. They received the full payoff funds via wire transfer, and they show the loan paid in full on their web site. They ...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

November 22, 2016 - Our loan was sold by - to -Loan Care after being with them over a year. Our mortgage payment is going up considerably because our property taxes went up, so there is a shortage in our escrow account after being sold. We would like to handle our own escrow account so our monthly mortgage payment does not go up so much that is becomes unaffordable. The issue is that by law the mortgage company is allowed to collect more than they need in order to have a reserve, which impacts our monthly mortgage payment. By managing our own escrow account we can just continue to pay enough to cover the ta...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

November 17, 2016 - LoanCare sends me letters stating that my insurance has expired, and that I am not covered for windstorm damage. I live in a condominium apartment, and the insurance policy of the condominium association has never lapsed. I have mailed LoanCare and faxed LoanCare copies of the insurance policy. They continue to threaten me that they will bill me for coverage. They also tell me that my escrow account is depleted because of increased taxes. - apartments are taxed at a lower rate than free-standing homes....

Read more

Loan Care Mortgage loan servicing, payments, escrow account

November 16, 2016 - My loan was transferred again and I got a notice that with the transfer I had 60 days where I would not be penalized for late payment, or be reported to credit agency. Well I took this as an opportunity to refinance because the previous loan servicer ( - ) had messed up my escrow ( they had doubled it and when called I was told I just did n't understand ) and with lower interest rates I thought the timing was good as well. I was with in 60 days when a credit agency called me and Loan Care on three way and that is when a Loan Care money collection agent ( which phone call was recorded ) repo...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

November 14, 2016 - The servicing of my loan ( - - ) was transferred from - - ( loan # - ) to Loan Care Servicing ( loan # - ) -/-/2016. I made my scheduled -/-/2016 payment to - mortgage on time but my new servicer ( loan Care ) is not giving me credit, they claim the payment has not been forwarded as required. - - claims it was sent 2 business days after receiving my -/-/- payment. I am now receiving threatening letters and loss mitigation threats to perform by Loan Care. I have contacted both companies and each has not helped, my credit is now in jeopardy even though I have ...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

November 8, 2016 - We have a mortgage with Loan Care, a - Company, -. - -, - -, Virginia, -, -. They purchased our loan from another company approximately 1 year ago. Since that time we have had nothing but - problem after another with this company. It started with trying to set up the accelerator program and missing payments. Since before - we have had an issue with login on to their website. I called on - -, 2016, explained the problem and was told it was an issue with their website. I was told they would have the problem fixed and a return telephone call by the end of the b...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

November 2, 2016 - - holds my mortgage loan. They process payments through a company called Loan Care, LLC. I bought my first house in -, 2016. First mortgage payment, processed through - Loan Care worked fine in -. I immediately set up autodraft for my loan payments with this successful info. In -, payment did not go through, so I contacted - Loan Care via phone. They instructed me to use the number on the bottom of my checks as the " account number '' to list on their online form. I did as instructed, received confirmation of payment ( always from LoanCare, occasionally also from - ), and ...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

November 1, 2016 - Virtually since this loan 's inception about six months ago, our lender, LoanCare, has refused to recognize our initial mortgage payment and apply it against our principal. I believe their claim is they never received our check. We have provided proof by means of the ACH tracing number personally and via email from our bank that the payment was processed through - -. Despite my efforts and numerous emails to LoanCare, their employees and a supervisor, they will not adjust our account and statement to show the initial payment. Months later they still allege we have not made the payment. T...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

November 1, 2016 - My loan has been sold to Loan Care -/-/2016, I have called, emailed many times to make sure they have my tax info, I finally received a email stating they do n't pay the taxes on the house ( not sure why that have a escrow with - $ and my loan docs have the escrow )? I called was on the phone for an hour, the man said he will expedite my tax records to the escrow dept. That was 4 days ago, and still no confirmation they have them and are going to handle this. I have never dealt with such a nightmare of a company. I need to make sure they have my taxes that I have sent multiple times and r...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

November 1, 2016 - Our loan was acquired by LoanCare on -/-/16 and transferred to them on -/-/16. Our complaints related to this company are as follows : 1. We did not receive a welcome letter because they used an incorrect address. 2. Since the transfer, we have requested cancelation of the escrow account in writing. Other than an acknowledgement of the request, we have not received a response. We have over 20 % equity in the subject property. 3. We have requested in writing a full accounting of the escrow fund and an out of standard analysis, but have not received a response. Our prior mortgage com...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

October 17, 2016 - LoanCare became the mortgage services company for my existing loan, to be effective -/-/2016. LoanCare provided no correspondence prior to the due date. I received a letter from the old mortgage company, and submitted payment to the address on the letter so I would not have a late payment. I confirmed with my bank that the payment went through -/-/-, and resubmitted it -/-/-. Each payment was for $3800.00. On -/-/- I received a statement stating no payments had been received since -/-/-. I called customer service after checking with my bank, and advised them I had proof...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

October 14, 2016 - I have had repeated issues and concerns with LoanCare. I recently refinanced with a different bank, and in spite of paying off my loan with LoanCare and stopping my automatic payments, LoanCare continued to withdraw funds from my checking account ( over $1500.00 ). I called LoanCare and they explained that automatic payments were not active on my account, nor did they have any credit on my account reflecting the payments that were still being withdrawn from my checking. I called my bank and they explained that the money was indeed being withdrawn by an external party, namely LoanCare ( it sa...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

October 14, 2016 - Our mortgage was transferred to LoanCare, LLC ( from - ), in - - previously we were paying our mortgage monthly on an auto debit schedule around the - of each month. we were informed that our first payment would be due in - to LoanCare. We waiting until - -, to make sure our auto payment was indeed cancelled w/ the previous company, and then submitted a payment around - - or -, 2016. This check posted to our checking acct at - on - -. however a couple of weeks later we received a notification from LoanCare stating our payment was never received. we had ou...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

October 4, 2016 - Immediately after purchasing my - home in -, my mortgage loan was sold to LoanCare in VA. Since then they have put me through the ringer for trying to lower my monthly payment, knowing full well they were overcharging me for a small home in FL. I spoke to no less than - people during the month of - ( beginning on the - and ending on the - ) to do just that attempting to do the right thing in following all of these people 's directions. They were extremely inconsistent in that each person I spoke with had a different take on why I could n't achieve the desired result. I first ...

Read more

Loan Care Mortgage loan servicing, payments, escrow account

September 29, 2016 - Customer - - via Web -/-/- - - I refinanced my home in - -, with my first mortgage payment due - -, -. In - I received notice that my mortgage was transferred to - - - - and would be serviced by LoanCare, -. I tried to make an account, but could n't, and as it was nearing the time I would need to make my first payment, I called to find out what was going on. The lady told me that since the effective transfer date was - -, the info was n't in their system yet and that they would mail me all of the info when it was in their system. I as...

Read more