Loan Care Mortgage Complaint

Loan Care Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account North Carolina

On - - I first contacted LoanCare- to request that they take the funds from my escrow account and pay the property taxes in the amount of $3200.00 immediately. We were in the process of refinancing our mortgage and needed proof that the taxes had been paid. I was told to submit a written request and also to fax the request to their tax department. After hearing nothing for over a week - I called and spoke to a " customer service '' representative who told me to submit everything again since the first contact I had with this company had given me incorrect fax number. I repeated the process on -/-/16. That same day I received a computer generated reply that assigned me a ticket number and which said I should wait five days for a thorough review and research of my inquiry. Again, I heard NOTHING so I called LoanCare and was told on - -, 2016 that a check # - had been sent to - County Tax Department on - -, 2016. After checking both online and by phone I learned that the check had never been received. That same day I sent another written request


- taxes still UNPAID! Ironically, I mailed the - County tax department a check for taxes due on another property we own on - -, 2016 and my personal payment was already posted on - -. I again wrote to LoanCare and requested that someone contact me by the end of business day and told them if I heard nothing I would attempt to file a complaint. Obviously - this matter has yet to be resolved and no one bothered to contact me. I am aware that mortgage lenders keep escrow funds and earn interest on them and wait to the penalty date before paying property taxes. In a situation like this - after numerous requests and dubious information - I am asking for help to resolve this matter. I have found LoanCare to be completely uncooperative and I am extremely relieved to be done with them as my mortgage holder. Our refinance was completed - -, but I still need to resolve WHERE my $3200.00 escrow money is. On LoanCare 's website it shows that it was removed from my escrow account leaving a balance in the account of $590.00. That is what the new mortgage lender also stated and I was told that this money would be mailed to me. Thank you for any help you can provide resolving this matter. - - - - # -