Loan Care Mortgage Complaint

Loan Care Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Nebraska

I DO NOT TRUST Loan Care, regarding my mortgage account transfer from - -. TO Loan Care has been a disaster since Loan Care bought the loan from -. I was given notice by -, and Loan Care on ( received date ) -/-/- and -/-/- respectively notifying me of the change of loan ownership. HOWEVER, though - has stated to me that the escrow account was paid up and scheduled and receiving payments accurately and timely, with an ending escrow transfer amount to Loan Care of $1000.00, Loan Care in less than 30 days shows a escrow shortage of $830.00 in their -/-/- Annual Escrow Disclosure Statement and changing the monthly payment from $1000.00 to $1000.00. This same Annual Escrow Account Disclosure Statement inaccurately shows my hazard insurance amount of $2400.00 when it should have been $1900.00 ( + $550.00 ) and the Taxes of - when it should have been $2900.00 ( - $20.00 ). I confirmed with - that they had been using the correct amounts and they showed the transfer statement with the correct amounts to Loan Care.


the same thing except they had to have verification by mail from the - Assessor. When I received the - statement on -/-/- my monthly payment has now gone from $1000.00 to $1100.00 even though their -/-/- letter stated my new monthly payment would now be $1000.00 with the incorrect Hazard Insurance and taxes. On another Annual Escrow Account Disclosure Statement dated -/-/-, it now shows my shortage amount to be $550.00 and my new monthly payment to be $1100.00 even though they credited back the hazard insurance amount of $550.00. When I received my - statement on -/-/-, the statement shows a mortgage payment amount due of $1000.00. In their Important Messages section it states that all partial payments will be held in a " separate suspense account '' and until the higher payment amount difference is received, the payment will then be paid against the principal and interest. Since I 'm not receiving basis interest points on this held money and I 'm paying interest on the higher principal not getting paid down, this seems like usury and illegal. Out of frustration again on the phone with a Customer Service Agent on -/-/- who calculated my escrow account over the phone, said my shortage would be $460.00 if I wanted to keep my monthly payment of $ -/mo. I paid this amount over the phone though I do n't feel I should have since the account was transferred with the escrow account at PAR or paid up. On -/-/- I received another Annual Escrow Account Disclosure Statement dated -/-/- showing now that I have shortage of $93.00. On or about -/-/- I again call Customer Service Agent who transferred my call to a Supervisor who promises to send me a email with the full detailed disclosure from the time they received the loan to validate the shortage and could not give me any reason why all of this confusion with my account. As of this writing I have not received any information to detail this accounts accuracy. I would HOPE that the - will encourage Loan Care to produce a detailed ACCURATE accounting of this escrow account to validate their inconsistent and erroneous statement data and determine if any illegal activity has transpired. Regards, - - - - - - # - -, NE - -