Loan Care Mortgage Complaint

Loan Care Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Nebraska

I was dbl charged for a mortgage payment -/-/2016. As soon as I realized what had happened I called to get the issue resolved. The representative at that time said there was nothing that they could do until they had proof that the check had cleared. The check cleared, The automatic debir payment also cleared at that time and I have sent their reps proof by sending electronic screenshots and copies of the bank statements to that effect. Evidently this is not proof enough for them. They want extra effort on my part to contact the back and receive additional documentation that the bank said they would provide for a fee. In effect I will be paying an extra fee to my personal bank in order to get the money I am owed from my mortgage servicer that they took in error in the first place. have been trying to get my money returned and the LOANCARE officers are making it as difficult as possible for me to get my payment returned. to resolve the problem I expect my money to be returned to me in