Loan Care Mortgage Complaint

Loan Care Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Maryland

My loan was transferred to LoanCare on -/-/-. They told me I had to make a one-time payment for -/-/- because auto monthly payments would not kick in until -/-/-. In early -/-/-, I made a one-time payment, which included $5.00 late fee because I did not pay before -/-/-, and I enrolled in auto monthly payments as well. The one-time late fee was supposed to be refunded because ( a ) it was impossible to make a payment before my loan was transferred and ( b ) they are not permitted to charge late fees in the first month. Contrary to what i was told, the auto monthly payments started in -/-/- and I therefore made two payments in -/-/- instead of one. I have asked countless times for a refund and they say the will, but never end following through.