Loan Care Mortgage Complaint

Loan Care Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Indiana

After purchasing my home, for over two years I was with my original mortgage company, and was not late one time in payments due to being able to use automated payments with online banking. In the -/-/2016, I received notice my mortgage was purchased by LoanCare LLC. When the time was right, I changed the payment address through online banking and paid - payment. Seeing that this went through just fine, I had not seen there was an issue, and when - payment came due, it was paid via online banking automatically. This payment was made -/-/16. It was n't until the first week of -, well past the due date, that I became aware the - payment was not accepted. Rather than notifying me of this, they returned the payment to my bank account -/-/16, and stated I was late for -. I was given no reason, and had to reach out to them to find out. In order to be sure the payment was made, I used LoanCare 's online payment to pay -. I received notice that my account number had changed which is why it was not accepted. Oddly, it was accepted for - payment but


again. And even though I had been watching closely, I had assumed it was accepted since the money withdrew from my bank 's account. Sadly, not the case again. This time my payment was not returned to my bank account until -/-/16 well after the - deadline. I sent an email right away to find out what happened, and to this day ( over 1 month later ) I have not received a return message and still do not know why - payment was not accepted. Rather than use my online banking, I 've decided to use LoanCare 's website to make the payments since I know this will work. But, the real reason I am writing this complaint is that I received notice that my credit is now over - points worse ( from Excellent to Good credit ) because of these supposed late payments. Again, I had excellent credit for a reason. My only fault was thinking I could make payments with my online banking, and have found out this was not the case. I tried to dispute the this via - but, today learned it was updated but still showing - payment as late. Thank you for your time.