Loan Care Mortgage Complaint

Loan Care Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Maryland

Loancare VA - - was serving my mortgage and o/a - - - they sent me a letter stating my loan was being sold to -. I paid my - - Mortgage payment $2600.00 on - - -. On - - I turned my autodraft off as well. On - - - Loancare withdrew another - - payment of $2600.00 from my checking account. My main issue is this second - - payment is not reflected in any Loancare statement or loan balance. Ihave logged in everyday to my account and there is no update. I have no written record except the autodraft showing it was taken from my checking account. I sent emails - and - - and received " canned '' responses. I also called on - - and spoke with Loancare employee # -. She stated that while she would forward complaint to her management there was basically nothing she could do. In her words Loancare is done serving my account. At the least Loancare should send me an email stating what they did with the second - - payment. I prefer a refund or at the least who in - wherever that is has my $2600.00. To date I have no more info than it was being sold to -. Loancare customer service is extremely poor, with little regard for any customer follow-up. I advise consumers to avoid this company, make sure to notify your loan officers, real estate agents, etc to seek out more reputable firms with better customer service and ratings