Loan Care Mortgage Complaint

Loan Care Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account North Carolina

Our mortgage was transferred to LoanCare, LLC ( from - ), in - - previously we were paying our mortgage monthly on an auto debit schedule around the - of each month. we were informed that our first payment would be due in - to LoanCare. We waiting until - -, to make sure our auto payment was indeed cancelled w/ the previous company, and then submitted a payment around - - or -, 2016. This check posted to our checking acct at - on - -. however a couple of weeks later we received a notification from LoanCare stating our payment was never received. we had our bank faxed a certified letter stating the payment had indeed posted to our acct and should be credited to our loan. We made another payment the -. this check posted to our account on -. Today, we received a letter from loan care stating we owe them $4700.00 ( - month 's payments ) or they are reporting us to collections. This is mortgage fraud. they are taking our money and not crediting our loan, and threatening to ruin our credit. i am planning to file a police report in case our credit does get dinged. I have reported them to the - ( who I am assuming they have paid to not have their rating listed, as no reviews exist ). I am going to look into changing the mortgage company.