Loan Care Mortgage Complaint

Loan Care Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

I refinanced mortgage loan from LoanCare to -. LoanCare paid taxes ( escrow account ) as did -. LoanCare paid taxes knowingly paid taxes even though they were informed on -/-/2016 that refinance was happening and they had given documents to - ( new lender ). I have been trying to work with Loancare since -/-/2016 to get my money back as Tax collector only received tax money from -. LoanCare has consistently misrepresented where my money is. I have documentation $ returned to them on -/-/-. LoanCare 's representatives have been either ill trained as their information does not match the facts.