Loan Care Mortgage Complaint

Loan Care Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Massachusetts

I had made - trial payments with - and my loan was sold to LoanCare -. I have contacted LoanCare and they wo n't speak to me. My housing counselor has submitted an authorization and re-submitted all my updated document, including proof that I 'm the owner of record and proof of my - - payment in hopes of quickly finishing the modification and simple assumption process. The documents were faxed to the fax numbers provided by LoanCare for authorizations and loss mitigation departments on -/-/16. The housing counselor follow up on -/-/16 and LoanCare still did n't have the authorization and would not speak to the housing counselor. The housing counselor follow up again on - & - and still no authorization. The customer service agent gave an email address to email the authorization and documents. The doc 's were email on -/-/16. An auto reply stated that the documents would be uploaded and available for review within -48 hours. The counselor follow up again on -, -, -, & -. LoanCare states the documents have not yet been uploaded to the system, they ca n't speak to us. On - LoanCare stated that my authorization would be available for review on -/-/16. A full 30 days after it was faxed. They have yet to acknowledge my paperwork, modification request, simple assumption request, death certificate, quick claim deed ect. and continue to refuse to speak to me or the housing counselor. My counselor states that most companies acknowledge the authorization within -48 hours and that this has not been her experience even on newly transferred loans. I feel 30 days is unexceptionable because they will ask for all new documents because 30 days has passed. I also feel like they are negotiating in bad faith.